Aircall Reviews & Product Details

I like that I can make calls from my computer.

Because the platform is over wifi, sometimes the calls can cut in and out. Also, it would be nice to be able to conference call.

We need a phone system to contact our clients that is reliable. So far the calls have seemed to connect better then our previous phone service.

You can use Aircall anywhere, with multiple team members, and the features list is quite advacned

A lot of the times, there are bugs. However, usually the Aircall-Team is quick to respond

We are a large team who need to receive and make around 100 calls a day

I do like that my team can answer calls from both their desk top and the phone app. It is very convenient.

I dislike the transfer capabilities. We have a large team and the ability to transfer is not always functional despite the specific line being available.

This app has allowed us to be much more accessible to our customers. The tracking capabilities have already allowed us to improve the way we manage our call volume.

I love SAAS with API's is fully integrated with our systems..

Some times it rings on mac and cellphone at same time.. is weird.. i always lost the call ...

Remote workers.. is fully connected now..

Ce que j'aime le plus c'est que c'est vraiment une application géniale, très utile est jolie avec plein de qualités expertise au top

Il n'y a pas de version française, moi qui suis uniquement francophone et j'ai beaucoup de mal

Nous pouvons appeler à l'étranger très facilement et gratuitement merci aircall pour votre aide sans vous on serait mal

The user interface is clean and bright and nice to look at

There is no option for holiday hours and it's a huge hassle to remember to turn the system on and off for holidays

best benefits are recordings and able to look over history.

Easy to use. Easy to find contacts, make calls, transfer, conference call

Several errors - crashes, rings without caller on the line

Better transferring and conference call than last system

Pretty easy to use depending on the version you are currently using.

The thing is that we are using an old package therefore we are facing many issues. Everytime I log out, my password isn't recognized for the next time. It's pretty annoying. Most of the time emails aren't arriving either !

B2B and B2C inbound calls

The user experience for aircall is good. The buttons are where they are supposed to be. It can be used by multiple agents at the same time with easy synergy between agents.

The capabilities of aircall are limited. Available reports lack key insights, and the service is difficult to integrate into the company as a whole. The service is also very buggy.

We used to have Aircall as a main software for customer service. We were able to scale up our customer service, but unable to maintain required service levels.

The user interface overall is pretty clean

Limited functionality for the price. Support is currently insufficient as resolving issues when help is required often poses a significant challenge.

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Aircall's UI is definitely wonderful, and it's okay to use. Calling connectivity is fine too and usability is fine. It definitely has wonderful features making it a good choice

It doesn't have as many features as its competitors. Its UI is clean but that makes it lags and sometimes feel quite unprofessional for big businesses. Customer support is also not that great.

Track calls and recordings. Having numbers from various countries is a plus point that makes businesses work globally. It sure has increased productivity and efficiency.

I like Aircall because it gets us away from physical phones. It also can instantly record all calls you can listen to in the future. I also like the implications it has for remote work.

It still seems like it is a work in progress. Many little things can be pretty annoying for someone who has just started using it. Sometimes I am considered unavailable when I'm not, which causes voicemails to happen when agents are available.

Aircall is solving issues that physical phones present. I like that all the work I have to do is now attached to the computer. It makes taking customer phone calls a lot easier.

Interface was very simple, and the mobile app was nice.

Just not a great solution for a growing business looking to scale. Weak integrations w/ CRMs and other systems (Shopify, etc.)

It was supposed to help us solve our VOIP problems, but ended up being a bit of a headache.

It got the job done! Incoming, outgoing, voicemails were all managed by aircall.

It was not able to be integrated with our support system, which led to a lot of issues.

It created more issues for us than it solved.

The most helpful feature of Aircall is that I have access to a phone number linked to my work within my phone. I do not need a separate work phone so cutting down on devices is a significant aspect. Furthermore, I can make calls while traveling worldwide using my phone without worrying about long-distance surcharges.

The ergonomics of the application are not superb. For example, if I want to message someone, I have to go to my contacts and select the person's name or number instead of simply going to the message button to send a message. Additionally, a missing feature in Aircall is when I type a number on the keypad, it will be helpful for the contact's name to show up as I type. It is an innate feature in iOS and Android phone software, but not in the Aircall app.

The most significant benefit of using Aircall is that my productivity has increased tremendously. I can make and accept calls while on the road, so I do not feel tied down to my desk.

No perdida de llamadas de otros compañeros.

El retorno de la conversacion y mala cobertura.

Unicamente el no perder llamadas de otros compañeros, ya que salta a mi aircall

We just need to type country name and the code shows up and when we call we can see the country time as well.

Sometimes it does not catch the code, cannot work if headset is not connected , network issues in a few countries.

Can use our client coun try no. is any country and the customers won't even know that we are calling through a system operated software.

Aircall has a great vision for what the product can be, with decent integrations and a good focus on what customers need. Outbound calling tends to be good, whether from the desktop app or the phone. Having general office numbers for our support and sales lines is great, as well as setting business hours, customizing messages, etc.

Inbound calls are extremely unreliable. Do not use Aircall if you are primarily using it to receive incoming calls from customers, clients, or prospects. When I've been on the road -- with just my cell phone -- I've had multiple calls not come through at all. A few minutes later I get a voicemail alert, with my phone not receiving any actual call. This happens completely randomly across multiple connection types (e.g., wifi, 4G). I've reached out to support multiple times, and while they are quick to answer and kind, they tend to dismiss my concerns and haven't fixed this problem (and a few other problems) at all. So be warned: Aircall provides a pretty app and they have a good vision, but they are very unreliable.

Aircall provides the individual numbers for all of my employees to make and receive calls, and also for a few general numbers (e.g., sales, support) that can then get sent to different employees depending on who is working, etc.

The interface of Aircall is excellent. The caller Id was always perfectly in line with our Hubspot system.

Even though the interface was terrific, the call quality was usually awful. We had many dropped and broken-up calls.

We solved the issue by logging incoming and outgoing calls while having a very user-friendly application. However, the application quality does not matter when the call quality does not back it up.

I really like the design and layout of the software. It's visually pleasing, neat, tidy, and fairly easy to find what you're looking for when in a call.

The server and features are extremely unreliable. When they work, it's great! But there are so many instances where I've had to troubleshoot with agents to even get them available on the phone lines because of server errors, glitches, needing to refresh a cache, log in/out multiple times during their shift, etc. It's also a very buggy program and unavailable for Chromebooks. Next, their customer service isn't great. The inconsistency of the agent quality is wild, and it's like pulling teeth trying to get some of them to understand what's going on sometimes.

We're solving the need to talk to customers on the phone. Benefits are decreasing wait time and voicemail tickets, as well as tickets from other channels (text, email, social media etc.)