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Nextiva Logo
Nextiva
4.5
(3,028)
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Nextiva Reviews & Product Details

Nextiva Overview
What is Nextiva?

Nextiva is a top-rated business phone solution that is one of the most well-known options available today. The platform transforms the communication strategy of businesses that leverage its all-in-one service and cloud-based communication features. The solution also offers flexible pricing plans and a reliable level of international call quality. Nextiva's VoIP solution is recognized as the “Best Business Phone System” by numerous publications, thanks to its 99.99% uptime and impressive integrations with top apps.

Company Nextiva, Inc.
Year founded 2008
Company size 501-1000 employees
Headquarters Scottsdale, Arizona, United States
Social Media
Nextiva Categories on Findstack
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What Nextiva is best for?
How does Nextiva compare to Aircall?
What are the pros and cons of Nextiva?
Nextiva Product Details
Capabilities
AI
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation, Videos, Webinars
Languages English
Nextiva Awards
Findstack 2024 General Badge
Nextiva Features
Auto Attendant
Call Barging
Call Forwarding
Call Logs
Call Monitoring
Call Queues
Call Recording
Call Reporting and Analytics
Call Routing
Call Screening
Call Transfer
Call Whispering
Caller ID
Conference Calling
Contact Management
Do Not Disturb
Fax to Email
HD Voice
IVR (Interactive Voice Response)
Integration with CRM
International Calling
Mobile App
Number Porting
Presence Indicator
SIP Trunking
Softphone
Text Messaging
Video Conferencing
Voicemail
Voicemail to Email
Nextiva Media
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Nextiva Screenshots
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: January 28, 2025
Nextiva Logo
3,028 Nextiva Reviews
4.5 out of 5
Small Business (50 or fewer emp.)
Dec 20, 2023
 Source
Overall Rating:
5.0
RM
Raegan M.
Founder
Share
"Great product and service for a Nonprofit!"
What do you like best about Nextiva?

How I can customize the entire phone system to work how I need it to work and can access it remotely if we are working from home.

What do you dislike about Nextiva?

Honestly, I don't have anything negative regarding Nextiva! The sales and customer service have been wonderful!

What problems is Nextiva solving and how is that benefiting you?

We needed a phone system that was able to evolve in today's workplace. To be able to change any of the settings easily, to have the option to forward my landline to my cellphone. It has fixed all of the problems our old phone system was giving us.

Mid Market (51-1000 emp.)
Dec 20, 2023
 Source
Overall Rating:
5.0
RM
Ryan M.
Founder
Share
"Alina was awsome."
What do you like best about Nextiva?

Ease of contacting support. They are easy to chat with.

What do you dislike about Nextiva?

A lot of complexity in the back end for configurations.

What problems is Nextiva solving and how is that benefiting you?

Hardware issue with our phone. Firmware update

Small Business (50 or fewer emp.)
Dec 19, 2023
 Source
Overall Rating:
5.0
BS
Brad S.
It Project Manager
Share
"You guys ROCK!"
What do you like best about Nextiva?

Every feature of the system works great, and the development team continues to improve and patch. The customer support teams are also a great resource.

What do you dislike about Nextiva?

I have yet to find a "down side". I've worked on phone systems for over 15 years and find this to be one of the easiest hosted platforms to work with.

What problems is Nextiva solving and how is that benefiting you?

Nextiva solves the constantly increasing need for employees to be available remotely. This is making us all more efficient and productive without the classical stresses of being tied to a desk 9-5.

Small Business (50 or fewer emp.)
Dec 19, 2023
 Source
Overall Rating:
5.0
MH
Ma Kenzie H.
Founder
Share
"Make the switch - Nextiva rocks"
What do you like best about Nextiva?

It's intuitive to use and makes things very simple. It has a lot of perks by allowing group chats for business clients and for the employees. We have thoroughly enjoyed using Nextiva ever since we switched.

What do you dislike about Nextiva?

The setup process takes some time and requires a lot of immediate attention on your part but it's worth it.

What problems is Nextiva solving and how is that benefiting you?

We needed business group chats with our clients and our phone system to be more seamless

Small Business (50 or fewer emp.)
Dec 19, 2023
 Source
Overall Rating:
5.0
AR
Alex R.
Business Operations Manager
Share
"Maryna was phenomenal. She provided great service and got us set up with our 800 number in no time"
What do you like best about Nextiva?

The customer service/support folks are very helpful

What do you dislike about Nextiva?

The wait time...sometimes I'm on hold for 15+ minutes before someone in Support answers the phones

What problems is Nextiva solving and how is that benefiting you?

Got us set up with our 800 number. Helped us set up a call flow

Small Business (50 or fewer emp.)
Dec 19, 2023
 Source
Overall Rating:
5.0
Sarah  B. avatar
Sarah B.
Customer Service Specialist
Share
"Great service, great customer service!"
What do you like best about Nextiva?

When I first started my new job, I had nothing but trouble with my desk phone. When I finally got a phone that worked properly, I had to call Nextiva customer support to set up my desk phone so I could make and receive calls from my clients and their caregivers. The representative that handled my phone setup was courteous, knowledgeable, and very patient. He didn't get aggravated with me when we had difficulties with my router not showing the IP address like it was supposed to, he just kept his cool and didn't stop trying until we got my phone online and connected even though it took way longer than usual to do it. As for the service itself, I have found that this phone service is reliable and it seems to provide very clear calls with little to no issues or downtime so far. I would highly recommend this service to anyone I know who is needing a reliable phone service for their office. It really is a great service!

What do you dislike about Nextiva?

So far I haven't seen anything that I don't like about this service. It hasn't let me down yet! I've had no issues with connecting to my calls or them connecting to me, and I haven't had any issues with my callers being able to hear me clearly when we're on the phone. So far it's been great. I had issues with the initial setup but that was due to a problem with my router, not their services.

What problems is Nextiva solving and how is that benefiting you?

I'm not aware of any problems that Nextiva is having so I can't speak on anything that they are solving at this time.

Small Business (50 or fewer emp.)
Dec 19, 2023
 Source
Overall Rating:
5.0
PH
Paul H.
Founder
Share
"Had phones not working, tech got them going."
What do you like best about Nextiva?

They are always very good to work with and helpful

What do you dislike about Nextiva?

Nothing at the current time. The are airways great.

What problems is Nextiva solving and how is that benefiting you?

Reliable voip services

Small Business (50 or fewer emp.)
Dec 18, 2023
 Source
Overall Rating:
5.0
SA
Sergio A.
Founder
Share
"Forwarding phone calls"
What do you like best about Nextiva?

The many tools created for the users to get the best of your products and services

What do you dislike about Nextiva?

It should be one entrance for Nextiva. It may be me, but sometimes I don't know where to go.

What problems is Nextiva solving and how is that benefiting you?

Our business depends on the phone and its capabilities. If they work well, we are happy.

Mid Market (51-1000 emp.)
Dec 18, 2023
 Source
Overall Rating:
5.0
LS
Leah S.
Founder
Share
"Multi-function bluetooth phone system with great tech support and convenient portability"
What do you like best about Nextiva?

I like the the portability and functionality. I like the fax option - it is actually quite simple once it is setup as long as you have a fax line. Customer Support has been great!

What do you dislike about Nextiva?

transfering from mobile app to desktop device while on a call is difficult. Mobile app doesn't have a "park" feature

What problems is Nextiva solving and how is that benefiting you?

Having the VoIP system allows our staff to work remote and continue to be accessible to us and their clients via their work phone. We can access each other easily. Having the Fax capability is a big help and having a chance to use it again - I realize it is actually quite simple to us once it is setup.

Small Business (50 or fewer emp.)
Dec 18, 2023
 Source
Overall Rating:
5.0
ZM
Zeus M.
Founder
Share
"Best VOIP we used"
What do you like best about Nextiva?

The customer service at nextiva is amazing, anytime we have a problem they are on it right away. We use this daily to run our business and the amount of features we enjoy allows us to monitor our team wherever they might be.

What do you dislike about Nextiva?

there arent many downsides to nextiva the only complaint I used to have was the chat didn't have a counter for where you were in line. But that has since been alleviated

What problems is Nextiva solving and how is that benefiting you?

Nextiva allows our customer service reps to work from home or anywhere they'd like with their array of features and uses.

Small Business (50 or fewer emp.)
Dec 15, 2023
 Source
Overall Rating:
5.0
PD
Peter D.
Software Technician
Share
"Great product"
What do you like best about Nextiva?

Price and to setup system was easy, knowledgeable support, and easy to understand We appreciate the features of having our voicemails sent directly to our email

What do you dislike about Nextiva?

My only gripe is that our account manager tends to change more frequently than i could like

What problems is Nextiva solving and how is that benefiting you?

Exceptional: Their teams always go above and beyond for us and our franchisees

Small Business (50 or fewer emp.)
Dec 15, 2023
 Source
Overall Rating:
5.0
Michael S. avatar
Michael S.
Practice Manager
Share
"Excellent Service"
What do you like best about Nextiva?

It is a great copy with excellent customer support and quick responce if needed.

What do you dislike about Nextiva?

No issue or concerns. I do not have any.

What problems is Nextiva solving and how is that benefiting you?

They provide our phone service and HIPAA faxing.

Small Business (50 or fewer emp.)
Dec 15, 2023
 Source
Overall Rating:
5.0
MS
Meaganf S.
Founder
Share
"Helping set up sequential ring setting."
What do you like best about Nextiva?

I love that I can log in and fix most issues with help from support.

What do you dislike about Nextiva?

Often long queues for help with issues and sometimes I don't have time to wait.

What problems is Nextiva solving and how is that benefiting you?

We use Nextiva for our business phone systems.

Small Business (50 or fewer emp.)
Dec 15, 2023
 Source
Overall Rating:
5.0
PK
Paul K.
Founder
Share
"As a small two line business, I feel like I'm getting large account service"
What do you like best about Nextiva?

I've used many VOIP services over the years. It always seems like they overpromise, underdeliver and the customer service is terrible if your're a small acount. With Nextiva it has been the opposite. Set up was easy. The tech support through chat is responsive and knowledgable. Short waits and the IT support knows the product well. Also the call quality is crystal clear which is really important when your using voip as your main phone line to communicate with customers.

What do you dislike about Nextiva?

I would've liked if setting up text messaging was part of the initial set up. It wasn't clear that text messaging set up was a seperate task to be done by Nextiva. However, when I contacted them they set it up immeadiately so it wasn't an issue.

What problems is Nextiva solving and how is that benefiting you?

Nextiva is making it so its simple for me to have one main line for calling and texting customers with my iPhone. Super user friendly.

Small Business (50 or fewer emp.)
Dec 15, 2023
 Source
Overall Rating:
5.0
RL
Rea Mae L.
Founder
Share
"Great support reps! Nextiva has been a great help to our company. Thank you!"
What do you like best about Nextiva?

Easy to use and helpful supports, great features that are affordable

What do you dislike about Nextiva?

They rarely have downtime, but it's all good, all CRMs have downtime.

What problems is Nextiva solving and how is that benefiting you?

Call queuing, reset passwords, app set up, call flows. It helped me make it easier to work with Nextiva

Small Business (50 or fewer emp.)
Dec 14, 2023
 Source
Overall Rating:
5.0
NF
Nick F.
Founder
Share
"Great product, great support!"
What do you like best about Nextiva?

Easy to use portal and I can self manage almost everything and if not they have a live chat for tech support and they can remote session to assist and it's excellent

What do you dislike about Nextiva?

I would like a feature that shows me on the handsets who is on Do Not Disturb.

What problems is Nextiva solving and how is that benefiting you?

We operate a full call center with multiple departments and it's worked out great, we are able to send calls to different teams.

Small Business (50 or fewer emp.)
Dec 14, 2023
 Source
Overall Rating:
5.0
GR
Gissel R.
Founder
Share
"Customer service was amazing, fast and very helpful"
What do you like best about Nextiva?

the pricing for small business is really good

What do you dislike about Nextiva?

I have yet to find any downsides. I have liked using nextiva since I opened my business

What problems is Nextiva solving and how is that benefiting you?

I can work from my office and I can also work remotely with no issues.

Small Business (50 or fewer emp.)
Dec 13, 2023
 Source
Overall Rating:
5.0
KH
Ken H.
Founder
Share
"Eide Dec.2023 Review"
What do you like best about Nextiva?

Simplicity of the online management of the phone system; quick and excellent phone support.

What do you dislike about Nextiva?

Not able to manually block spam/robo phone numbers; have to call support to do this.

What problems is Nextiva solving and how is that benefiting you?

Testing phone lines and network connectivity for possible dropped/disconnected calls.

Mid Market (51-1000 emp.)
Dec 13, 2023
 Source
Overall Rating:
5.0
LH
Lloyd H.
Founder
Share
"Nextiva is great"
What do you like best about Nextiva?

It's so easy to use, very intuitive and straightforward

What do you dislike about Nextiva?

Seems to have service outtages every know and then.

What problems is Nextiva solving and how is that benefiting you?

Makes it easy to connect to coworkers and patients

Mid Market (51-1000 emp.)
Dec 13, 2023
 Source
Overall Rating:
5.0
RL
Richard L.
Network Administrator
Share
"Nextiva Call Support"
What do you like best about Nextiva?

The speed and knowledge that I receive from the Nextiva support department are truly outstanding and noteworthy in my view and unmatched anywhere else in the industry

What do you dislike about Nextiva?

I have nothing to dislike about Nextiva's support staff, they have been outstanding on every support call that I have made with them and resolved it quickly, efficiently

What problems is Nextiva solving and how is that benefiting you?

They are solving all issues that arise on the client side, and the company (Nextiva) is moving forward with there critical problem-solving skills making them a great company moving forward

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