Userlike Reviews & Product Details

easy to handle, easy for the client to use, perfect communicator

there is nothing to dislike, really nothing

benefits are definitely to encourage more clients getting in contact

has many setting options and a stylish design (backend and frontend)

the price is too high, packages are also intended for large companies, what about the small ones that only have 1 or 2 employees?

direct contact with customers

The possibility to speak with our client and give due attention in real time.

I have not to say that I don't like it. For now, it is working just fine.

We didn't have someone available all the time to answer the inquiries on the website. It helped a lot.

Quickest integration into Wordpress ever

Complex settings for Operators and Themes

Contacting customers on a virtual fair, staying in touch with website visitors

Die einfache Handhabung sowohl für die Rollen im Messagecenter als auch für den Hilfesuchenden

Aktuell haben wir keine nennenswerten Punkte

Wir möchten die hohe Zahl von Anfragen direkt über den Chat beantworten können

Everything is in german and easy to understand and use. Widget is easy to customize.

Message center could be more clear. To many options at all for me. When Login failed (any user) account is blocked, but no information how long. There is only the message: Wait a little bit and try again.

We are even more easy to reach now! Easy support for customers

Die einfache Integration in unser System und die intuitive Bedienung.

Die zufällige Verteilung von Anfragen/Chats auf die Bediener.

Anrufe von Kunden werden weniger.

The user guidance and the structure of the tabs is very clear and logical. It is very nice that almost every change in the settings is displayed directly.If you do need help, it is very quickly provided by the very good tutorials, the chat or the direct personal contact.

We are only testing very intensively for a week. However, we have not found any weaknesses or shortcomings in this time. I assume that it will stay that way.

We can get in direct contact very quickly and establish a certain commitment. It is also possible to quickly build trust in the capabilities and skills of our employees.

Die Anpassungsfähigkeit und das Message Center.

Bislang gibt es nichts, was nicht gefällt

Website-Besuchern bei ihrem Besuch mit Hinweisen und tipps zur Verfügung zu stehen

We've only been using it for a week or so, we found it very simple to get started. Most of the default options worked well and we've tweaked a few things - it was easy to find the various settings we needed to change the auto-response messages. We have also looked at a competitor's product and much prefer Userlike - the ways of setting up auto-response when operators are offline is much simpler with Userlike. We weren't sure how many customers would choose to use it, but we've had a number of enquiries each day so will look to add more agents and keep improving our setup.

The alerts being in the browser/Windows notification system means they are getting lost in amongst others. There's a useful article on the help page about different alerts though and we'll look into these options.

We're allowing customers to contact us via chat for the first time, this will almost certainly be a good option for those on a mobile, as well as some from laptops. Hopefully we've extended the number of customers who can easily reach us.

The clear chat functions and setting functions

Since it is very extensive, you have to spend a few minutes learning the ropes. But that went very quickly.

The fast and direct contact with all customers and new users

My customers can live chat at any time and I am notified with a chime. Easy to communicate back and forth.

I wish I had options to change the notification sound so that I know when a chat comes in (sometimes I think it's another site or app sound).

Userlike solved the problem of offering live chat on our website and for free. Customers have been happy to get their questions answered in real time.

the tool is very easy to install and set up. not complicated.very simple.

in my opinion, it has too many setting options. of course, it gives you a lot of freedom, but it can also become quite confusing.

through userlike, we would like to answer customer inquiries much faster.

Various functions, very simple and understandable. It is a very powerful tool at all and its helping us to get more leads through our website. Especially now during the time when shops are closed and the customers have more detailed questions. I like the fact that you are able to see what the user is typing before he finally sends the message. So you can prepare your answer during Live Chat. Therefore you are faster and the customer happier.

In the german version the templates are only in a politely adress.

Give our user a further way to get in contact with us, especially during the time of lockdown.

Die Userbility und den super schneller Support.

Es gibts nicht auszusetzen. Alles top. Bestens.

Wir wollen Userlike für unsere Homepage nutzen und per Widget auf unserer digitalen Event integrieren.

best user expirience and very simple pratice

I have recently started using it. For the moment there is nothing I don't like.

I am completely satisfied, there is nothing you can do for me. I am already so happy with your service

How easy it was to use and also integrate on the website

It once reset all my settings and I couldn't work out why

People can contact us live as they have questions, more likely conversion to sale.

den Aufbau der Seite, die einfach Bedienung

es gibts nichts ander Seite, das mir bis jetzt nicht gefällt

Wir sparen uns unnötige Anrufe da viel per Chat beantwortet werden kann.

All of the leads generated in a short period of time.

I dislike how there is not an App. It would be SO handy to have Userlike on my mobile for when I step away from my desk.

Not all people like talking on the phone. People enjoy simple, FAST responses. So we are getting conversions that we would not get without this service.

I love the interface for the customers, really easy for them to use.

The admin is a little complicated compared to competitors

The solution we wanted was for customers to speak to us without email or telephone calls, but the benefits are its actually a lead generating machine!