Userlike is a live chat software that is largely considered one of the leading software options in its space for live chat and customer messaging in Germany. It’s a unified messaging solution that allows businesses and companies to receive messages from different channels via a central inbox. All requests received via website chat, WhatsApp, Facebook Messenger, Telegram, and more land directly in Userlike's Message Center, ensuring a seamless and easy to user-interface.
Capabilities |
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Segment |
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Deployment | Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone |
Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
Training | Documentation |
Languages | English |
I was totally impressed with how quickly and efficiently I was up and running. Then I noticed how many features were available to me that I will want to use at some point in the future.
This is a robust software application and will take time to learn in order to get all of the benefits.
It is important to get a website working for you, generating new business that you might not have been getting access to. Ease of new customer acquisition is key in todays market. It creates a new business opportunity funnel for the company.
Facilita la interaccion con el usuario final y te permite tener mas cercania con el cliente
En realidad nada, todo esta de acuerdo a mis expectativas
Creo que resuelve todo l0o que necesito
Very good looking application and easy to use both on website and backend management.
So far, there is nothing i don't like except the price
we are able to convert website traffic to customers better with platform.
Easy whatsapp implementation, Makes customer management a breeze
Bland design, Its a bit expensive but it works
Userlike helped us integrate a chatbot to our website
No bugs, easy to use and good help, and you can add call-to-action buttons on the widget easily
Absolutely nothing at all it's excellent
Saving time and money by providing such a chatbot
The easy way of customizing things and the looks of the plugin!
Missing a mobile app for operators to use.
Userlike helps me to be closer to my clients and convert!
it was so easy and quick to integrate it on our website
as far as I work with Userlike I can't say what I don't like about it
our website visitor can easily connect with us. They don't have to search for a specific contact page
It's simple ! Easy to integrate! Helpful ... 👌
We didn't have yet the opportunity to dislike any feature... 😉
Customer support, engagement and integration with our chatbot platform
So easy to set up on my Squarespace website and to customise it so it looks like it's part of your website design.
I'd love to have a desktop app I can download so that it automatically opens when I start my computer. Unless this already exists and I can't find it.
This helps my customers send through quick questions and reduces the load on my inbox!
The default configuration options are the best.
Everything is great about the Userlike offering. There's nothing missing.
We're quickly conversing with customers, government officials, subcontractors and vendors more easily.
Getting in touch with my customer personally on a Low-threshold level. If there are any problems, I will be there. Once I have a full sample I will attempt to talk with the customer directly which will be successful as I will be able to contact them in advance, after a detailed inspection of the item.
To be honest, I really like it. Maybe a few more customize options would be nice. You could go a little further and do a similar build to give your client more options. That's quite the big one.
hands on login problems or navigation issues on our website. benefit: way less emails on our support email accounts and monitoring our support requests. really great!
Que es muy fácil de usar, es interactivo.
Por el momento nada me disgusta del sistema de mensajería.
Los mensajes de mis usuarios eran muy importantes para mi empresa y con Userlike lo estoy solucionando.
Einfach, übersichtlich und der Preis ist sehr fair!
Hier gibt es wahrlich nichts zu bemängeln.
Die Leadgenerierung über unsere Corporate Website und Beantwortung von Kundenfragen.
All de chat, the simple and easy way to implement in my web site is amazing
Nothing, I like all, I don't know why I can log in the first time, but support helped me fast and efficiently
To have a chat that provides me to give better customer service and support to my clients
Interactive and well explained. I like the way you guide the user through the steps
Some missing letters in the Spanish redaction. Also, some text that can be shorter
The widget may increase confidence for the customer
Having automated responses and acknowledgments of the customers on my website is excellent for converting sales. Very easy to use, and the dashboard is easy to navigate.
Requires a bit of copy-pasting some code to implement correctly but not complex.
Generating leads from visitors to my website.
We have been using Userlike ever since launching our new website and it is exactly what we were looking for. You can adjust just about every part of the plugin to your needs. It is easy to use for our staff. Whenever we have questions userlike support is always quick and helpful.
There is literally nothing we dislike about userlike so far.
We want to offer our clients quick answers to whatever questions they might have. In the past we have been writing a lot of emails with clients. Ever since using userlike much of that work load has been shifted to live chat which is way quicker to work for our staff.
Userlike is very user-friendly. There are many setting options for different chats. Integrating the live chat into one's own website was possible without any programming knowledge. Very nice and courteous support.
So far, I have not been able to detect any negative functions.
Userlike makes it possible to get in touch with customers quickly and directly. Customers are grateful for the possibility to start a live chat. The option is gladly used.
Intuitive when someone sends a message, I get it instantly and can interact ones they required support
Make users login with a name and provide email for follow up
Interaction with user who require support on my website
Its classy but straightforward appearance perfectly matches our website. It makes it possible for us to get connected with our customers whenever and wherever. Thank the great userlike team for designing such an amazing product. Give you a like!
nothing. if i have to say one, that is, i have to keep log in, otherwise I couldn't receive instant messages.
It helps us to keep in touch with our potential customers. Through the conversation page, we could know which products interest them. It improves our work efficiency.