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BigCommerce Logo
BigCommerce
Powerful E-commerce Simplified
4.2
(495)
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BigCommerce Reviews & Product Details

BigCommerce Overview
What is BigCommerce?

BigCommerce is a powerful online platform preferred by those just starting out in the eCommerce industry. The scalability of BigCommerce is especially notable, with businesses easily able to scale small stores into major retail hubs that are perfectly tailored and aligned with your overall retail strategy. BigCommerce also offers an extensive selection of themes, features multichannel integrations, access to a wide selection of tools, and can rely on it to deliver comprehensive reports and business insights.

Company BigCommerce Pty. Ltd.
Year founded 2009
Company size 501-1000 employees
Headquarters Austin, Texas, United States
Social Media
BigCommerce Categories on Findstack
Ask Questions about BigCommerce
What BigCommerce is best for?
How does BigCommerce compare to Shopify?
What are the pros and cons of BigCommerce?
BigCommerce Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
BigCommerce Pros and Cons
Pros
  • Leading eCommerce platform for SMBs and larger businesses
  • Provides to upload unlimited number of products
  • Very customizable themes
  • 24/7 customer support
  • Seamless store management tools
Cons
  • A bit expensive for those just starting out
  • Themes for customization can be costly
  • Abandoned cart functionality requires additional payment
  • Can have a higher learning curve than some alternatives
  • Becomes increasingly expensive for high-volume selling.
BigCommerce Awards
Findstack 2024 General Badge
BigCommerce Features
Abandoned Cart Recovery
Affiliate Program
CMS Integration
Customer Management
Customer Reviews
Customizable Templates
Discount Management
Email Marketing
Fraud Detection
Gift Cards
Inventory Management
Loyalty Program
Mobile Optimization
Multi-Currency Support
Multi-channel Selling
Multi-language Support
Order Management
POS Integration
Payment Processing
Product Management
Product Recommendations
Reporting & Analytics
Returns Management
SEO Tools
Security Features
Shipping Management
Social Media Integration
Subscriptions Management
Tax Management
Third-party Integrations
BigCommerce Media
BigCommerce 0
BigCommerce 1
BigCommerce 2
BigCommerce 3
BigCommerce Screenshots
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: October 04, 2024
BigCommerce Logo
495 BigCommerce Reviews
4.2 out of 5
Small Business (50 or fewer emp.)
Oct 19, 2021
 Source
Overall Rating:
4.5
LL
Lando L.
Founder & Ceo
Share
"Been with Big Commerce for 10 Years"
What do you like best about BigCommerce?

24 Hour Support Latest in Implementation

What do you dislike about BigCommerce?

Don't test implementations thoroughly...

What problems is BigCommerce solving and how is that benefiting you?

Don't have to worry nearly as much about the cost of the latest applications and implementations that are happening in e-commerce, on a regular basis. Plus their system is robust with 24 hour support, so when things get glitchy, there is someone to reach out to, day or night

Small Business (50 or fewer emp.)
Aug 17, 2021
 Source
Overall Rating:
4.5
LS
Lesley S.
Ceo
Share
"Big commerce is great for boutique owners"
What do you like best about BigCommerce?

That it directly integrates with Square. You can use square for your credit card processor. It has apps built in that others charge for, like pre-orders and returns portals.

What do you dislike about BigCommerce?

Not a huge fan of the changes made to the template builder.

What problems is BigCommerce solving and how is that benefiting you?

Online selling that integrates with in-store sales. It saves time on tracking inventory.

Small Business (50 or fewer emp.)
Jun 03, 2021
 Source
Overall Rating:
4.5
SM
Social Head M.
Salesman
Share
"this is a great e-commerce platform"
What do you like best about BigCommerce?

Create and upload products to your store easily

What do you dislike about BigCommerce?

it ok for me it will be better if there are many beautiful store skins

What problems is BigCommerce solving and how is that benefiting you?

deliver products to customers because I am a shop owner in Vietnam, so it is very inconvenient to deliver my products to customers

Small Business (50 or fewer emp.)
Mar 11, 2021
 Source
Overall Rating:
4.5
Ag N. avatar
Ag N.
Mis Liabilities
Share
"Kemudahan dan manfaat menggunakan bigcommerce"
What do you like best about BigCommerce?

Dengan adanya e commerce sangat membantu reseller untuk memasarkan produk kepada konsumen

What do you dislike about BigCommerce?

menggunakan e commerce rawan dengan penipuan karena barang yg di promosikan terkadang tidak sesuai dg realnya

What problems is BigCommerce solving and how is that benefiting you?

Memberikan kemudahan kepada saya untuk melakukan transaksi retail.baik sebagai produsen dan konsumen

Small Business (50 or fewer emp.)
Feb 26, 2021
 Source
Overall Rating:
4.5
James G. avatar
James G.
Owner
Share
"Big Commerce Was a Big Upgrade for Us"
What do you like best about BigCommerce?

More than anything else, I love the 24-7 customer support

What do you dislike about BigCommerce?

They don't have as many out-of-the-box tools developed as Shopify but what they do have is high quality and helpful.

What problems is BigCommerce solving and how is that benefiting you?

We wanted the flexibility to add, delete, update products via csv. We wanted to add custom elements to our site that are unique to our business and long-term want to have an open-API so we can expand our site's functionality.

Small Business (50 or fewer emp.)
Feb 01, 2021
 Source
Overall Rating:
4.5
PB
Peleg B.
Marketing
Share
"Best E-commerce platform with better scalability of businesses with large inventory of products"
What do you like best about BigCommerce?

I cherished the flexibility accessible for building item pages, having the option to set it up so valuing changes consequently for various item alternatives, and the import/trade capacities to refresh enormous inventories through Excel archives rather than physically altering inside the web application. Bigcommerce offers probably the most comprehensive features in their entrance level item choices, making them superb for small and large companies alike. Their degree of client care and straightforwardness about assistance issues and new highlights being developed are astounding and maybe one of the primary reasons why we've continued utilizing Bigcommerce as opposed to changing to other ecommerce sites that meets other fundamental highlights that we are as yet anticipating from Bigcommerce. The accessibility of outsider applications (counting transportation and coordination) has been extraordinary to work with up until this point.

What do you dislike about BigCommerce?

It tends to be hard to get a really modified site without recruiting an engineer or putting resources into web improvement abilities of your own. This is additionally valid for their email highlights. In the event that you don't have a fundamental knowledge of HTML, it will be close to difficult to modify their framework messages without an outside arrangement.

What problems is BigCommerce solving and how is that benefiting you?

Additionally, while their entrance level features are among the best in the business, a couple of highlights, (for example, Google Reviews incorporations and Abandoned Cart Recovery) are held uniquely for higher-level plans, which doesn't really makes sense from a monetary viewpoint as their expenses to help these features ought to be negligible.

Small Business (50 or fewer emp.)
Jan 02, 2021
 Source
Overall Rating:
4.5
EB
Erich B.
Founder
Share
"Increase sales and better management"
What do you like best about BigCommerce?

The configuration was very simple and it was equally easy to add our products to the sales tool. We are very excited about the good admin management and the additional stock management.

What do you dislike about BigCommerce?

I can't customize several design elements enough for our needs, our widgets are sometimes displayed differently and they are not always updated fast enough.

What problems is BigCommerce solving and how is that benefiting you?

We can present our products well to our customers and the many features help to increase our sales. The stock management is integrated and so we can completely manage all the sales in one tool.

Small Business (50 or fewer emp.)
Oct 24, 2019
 Source
Overall Rating:
4.5
JR
Jennifer R.
Director Of New Business Development
Share
"Running 2 companies for 7 years on Big Commerce"
What do you like best about BigCommerce?

Big Commerce takes a lot of the work out of managing an e-commerce store. I like the configurability of products (using options and sku's) which is critical to the e-commerce store that I run.

What do you dislike about BigCommerce?

I wish I could configure just a bit more...mostly how the pages display for certain groups of products. I think I can do this individually but that would be a lot of work. I also think the work flow for managing product options could much better.

What problems is BigCommerce solving and how is that benefiting you?

I also use it for an online product catalog for a manufacturing company with customizable products and confusing part numbers. It helps customers configure and come up with the right part number even though we don't sell to the public.

Small Business (50 or fewer emp.)
Oct 11, 2019
 Source
Overall Rating:
4.5
BB
Blake B.
Ecommerce & Consumer Products Manager
Share
"Great mid-tier ecommerce platform for growing companies"
What do you like best about BigCommerce?

Not provided

What do you dislike about BigCommerce?

Not provided

What problems is BigCommerce solving and how is that benefiting you?

Not provided

Small Business (50 or fewer emp.)
Sep 26, 2019
 Source
Overall Rating:
4.5
Joshua S. avatar
Joshua S.
It Specialist / Product Photography
Share
"Best eCommerce Platform - Budget, Just Starting"
What do you like best about BigCommerce?

Love the ease of use, and the ability to be up and running in one day (minus listing all your products) if you have all your products already in a list somewhere you can import them and be completely running in one day! Its is a great platform to create a robust website without compromising on your design. allows for complete theme customization, as well as word press integration

What do you dislike about BigCommerce?

some of the options are not there right now but I believe this is because they are still developing the new UI that they just released hoping they iron out the UI in the coming months, some of these options are still available but only through the API or when you import products

What problems is BigCommerce solving and how is that benefiting you?

seems to be much less fusing then our main website which we just went through a major upgrade hassle going from Magento to Magento 2

Mid Market (51-1000 emp.)
Sep 09, 2019
 Source
Overall Rating:
4.5
MH
Miriam H.
Digital Content Manager
Share
"Everyone that manages our BigCommerce account rarely have any problems"
What do you like best about BigCommerce?

There are some really sharp looking website shop designs that we can use. We can add many different elements to our store items and set custom options to make sense for the types of products we're selling. Adding, removing and editing items doesn't require a ton of fuss to take care of. All of the instructions and guides are laid out quite clearly for everyone, so beginners and advanced users can join in without any major problems.

What do you dislike about BigCommerce?

Before going with BigCommerce, we were exploring more open-ended store development platforms to avoid having to pay higher subscription fees to a company like BigCommerce or Shopify. There are pros and cons to both, so a con of using BigCommerce compared to those other open platforms would be the higher cost.

What problems is BigCommerce solving and how is that benefiting you?

BigCommerce provides us with an e-commerce platform that enables sales, marketing and payment processing via the internet. With all of the engineering and programming that goes into web-based shopping carts, we can bypass many of the complex hosting, design and development requirements for online stores. BigCommerce has also done a good job at formatting our store pages to be optimized for search engine listings.

Mid Market (51-1000 emp.)
May 29, 2019
 Source
Overall Rating:
4.5
TN
Tyson N.
Account Manager
Share
"A complete e-commerce that isn't too difficult to use and maintain"
What do you like best about BigCommerce?

The look of most of the website templates are very upscale and professional. The BigCommerce platform gives us leverage for custom options, so we can feel like we can create designs and layouts that are completely fit our vision. The actual shopping experience and payment processing is incredibly smooth and usually without error. It's very important for us to have a store solution that is easy to manage and gives us data for performance insights, and BigCommerce provides all of that for us.

What do you dislike about BigCommerce?

I have yet to run into something that I really dislike about BigCommerce. I've checked out several other e-commerce solutions that are usually talked about when it comes to leaders in the space, but BigCommerce has stood out so far and performed well.

What problems is BigCommerce solving and how is that benefiting you?

BigCommerce has been a super value for an e-commerce solution. We can integrate it for many projects and has typically run very smoothly with few errors and payment processing that usually goes through without a hitch. For new projects, BigCommerce saves us the hassle from have to program a structure from scratch by enabling the use of quality templates for common industries and products.

Small Business (50 or fewer emp.)
May 14, 2019
 Source
Overall Rating:
4.5
VW
Vince W.
Account Executive
Share
"A web store solution that's easy to use with professional performance"
What do you like best about BigCommerce?

BigCommerce is thankfully easy to use, yet provides us with just about all of the capabilities we need in a web store platform. One of the more convenient features for me is the ability to import spreadsheets with product information. The information can essentially be converted to actual store items in our BigCommerce account. That's a really big time-saving feature that could obviously be more useful as you have more products to manage. The templates that are available for BigCommerce are often professional and engaging. I don't really think we can go wrong with many of the templates I've seen.

What do you dislike about BigCommerce?

Compared to other e-commerce solutions, BigCommerce's basic pricing seems to be higher. As far as the platform's performance goes though, I can't pick out anything that I dislike much about it. If someone is perhaps extremely out of touch with internet products like this, then I could see how they might find BigCommerce hard to use.

What problems is BigCommerce solving and how is that benefiting you?

We've benefited from BigCommerce's stable design, store management and payment processing platform. The customer support team has helped us tremendously with getting certain store settings set up properly. I think we could ultimately figure most issues out with the website and community resources available online, but it's nice to be able to reach out to the support team to resolve issues almost immediately. We have been able to sell many products, both physical and digital, through BigCommerce.

Mid Market (51-1000 emp.)
Apr 17, 2019
 Source
Overall Rating:
4.5
MT
Morgan T.
Marketing Manager
Share
"A versatile e-commerce solution with advanced metrics and development tools"
What do you like best about BigCommerce?

Though many of the standard features in BigCommerce are easy to use, it still has the capability of running very custom websites with robust and advanced custom options. There are many templates that can help us to get a solid foundation going with our designs and store layouts. BigCommerce works with WordPress, so I can have the design tools of WordPress combined with the engaging and stable shopping experience of BigCommerce.

What do you dislike about BigCommerce?

Customizing certain elements with JavaScript or CSS can be confusing. I feel that there's also more risk of causing performance issues when I add or edit code snippets for the shopping cart.

What problems is BigCommerce solving and how is that benefiting you?

BigCommerce provides a solid and reliable e-commerce platform where I can manage store design, product layouts and payment processing settings. They provide simple ways for us to initiate and activate online stores quickly with templates. We also benefit from BigCommerce's flexibility, which allows us to create highly customized experiences to suit and fit our overall user experience. We have had many sales through BigCommerce and the analytic tools help us to break down or sales data.

Mid Market (51-1000 emp.)
Apr 15, 2019
 Source
Overall Rating:
4.5
KM
Kyle M.
Web Producer
Share
"BigCommerce has the complete online store features we need"
What do you like best about BigCommerce?

BigCommerce provides a great number of innovative features to make businesses with online stores work better. It gathers the best practices for web design and e-commerce worldwide. The online store tools are easy to navigate and use. BigCommerce has a user-friendly design and very detailed search filters. Another thing I like is that BigCommerce has built-in selling tools across such many social media and auction platforms.

What do you dislike about BigCommerce?

I once faced an issue with filtering limitations. I needed to remove some filters, which was not very easy. I also wish there was such function such as product priority where you can choose what to show first. You should also be aware that technical support may provide a response a few days after your request.

What problems is BigCommerce solving and how is that benefiting you?

BigCommerce has greatly simplified our ability to produce high quality online store experiences with smooth functionality. We can focus more on the visual design elements and less on the coding and other technical matters. BigCommerce seems to use the standard practices for the web design and e-commerce industries worldwide, which is very important for maintain a high performance level and customer experience. We can use one of many quality templates to make our initial design work and layout structuring much easier to do.

Small Business (50 or fewer emp.)
Jan 09, 2019
 Source
Overall Rating:
4.5
GP
George P.
Owner Operator
Share
"Fast, easy to setup with advanced customization."
What do you like best about BigCommerce?

What I like best is the ability to integrate apps easily such as Shipstation, which makes paying for labels, and printing, easier. I can also integrate a better review app such as JudgeMe. Customer support is responsive and feels like a powerful system. It also does not need as many apps to work great, unlike Shopify. Plenty of customization with very fine details.

What do you dislike about BigCommerce?

I dislike that the entry-level subscription does not have an abandoned-cart recovery. I also dislike that hosted banner images on mobile do not display in high quality.I contacted support about the issue and they got back to me quickly but the issue has not been fixed.

What problems is BigCommerce solving and how is that benefiting you?

For me, it solved having to figure out how to install a payment processor. I currently integrate Stripe and it was very easy to install and setup through Bigcommerce. I realized that I can also integrate multiple payment systems easily, allowing for more variety during check out for customers.

Small Business (50 or fewer emp.)
Dec 20, 2018
 Source
Overall Rating:
4.5
KB
Kendall B.
Founder
Share
"User friendly/affordable"
What do you like best about BigCommerce?

I like that there is a free package option based on the sales a business does each month. This is a great platform for businesses who are new to an online storefront and don’t want to add too much overhead to their business before they know how they will perform online.

What do you dislike about BigCommerce?

There are a lot of different tabs and places to get a little lost. However, big commerce does provide video tutorials for everything so if you find yourself getting overwhelmed, these can help.

What problems is BigCommerce solving and how is that benefiting you?

As stated earlier, this relieves the stress of needing to move online in a digital age, but not having a large budget to do so. Big commerce definitely allows for a “one foot in front of the other” approach to building your online store.

Small Business (50 or fewer emp.)
Aug 15, 2018
 Source
Overall Rating:
4.5
HM
Hemdeep M.
Promoter
Share
"Effective tool for e-commerce business"
What do you like best about BigCommerce?

well,i like this about because i am using bigcommerce for a co-own website syvanz.com. Bigcommerce is for everyone, anyone can setup his/her own business. I like bigcommerce than shopify because to be eligible in shopify you must a credit card but for bigCommerce its not. So get it ready with paypal.

What do you dislike about BigCommerce?

Big commerce lacks quality like Shopify but also better than shopify in eligiblity terms. i dont have dislike but they could better if they provide more free themes.

What problems is BigCommerce solving and how is that benefiting you?

i am solvingan e-commerce business and i realized that it is a bit better than shopify in pricing terms.

Small Business (50 or fewer emp.)
Jul 30, 2018
 Source
Overall Rating:
4.5
SC
Scott C.
Web Specialist
Share
"Good platform"
What do you like best about BigCommerce?

Platform is strong with excellent information structure, and lots of alternatives to support our requirements. Field assistance is doing not have, nevertheless, leaving us to completely depend on the experience 3rd party designers

What do you dislike about BigCommerce?

If you have a broad product catalog, much deeper combination into existing information can be an obstacle to really benefit from the information

What problems is BigCommerce solving and how is that benefiting you?

Good ecommerce platform

Small Business (50 or fewer emp.)
Jun 10, 2018
 Source
Overall Rating:
4.5
CM
Christopher M.
Special Education Behavior Ta
Share
"Easy to use"
What do you like best about BigCommerce?

Easy to navigate through and change fonts.

What do you dislike about BigCommerce?

Not to many choices of free website designs

What problems is BigCommerce solving and how is that benefiting you?

Able to connect to Google to increase sales revenue

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