Nextiva Reviews & Product Details

Nextiva was already the phone service when I came into the company. As I had to navigate and figure a few things out on my own to become the person that would "own" the ins and outs of our phone system, Nextiva customer service helped me alot. They were very patient and kind through all of my questions and were there to help me every time I needed something.

I have nothing bad to say about the Nextiva company. They have been able to help me in every circumstance I have needed.

One of the most recent issues we had was getting everyone on the Nextiva app and navigating through that. I needed to learn it before I could help others learn it. They were very good at providing lots of information that made it very easy to teach everyone else.

I like Nextiva mainly for its sophisticated definition in the calls that are made, since they are highly clear and understandable, which allow an effective development according to what you need to transmit in a very fluid way, taking into account an identifier to know with who decides to interact or recognize incoming calls, including configuration and contact log, for complete non-judgmental convenience, including a frequency manager.

This telecommunications service, through different transmission channels, needs more operating packages, including the videoconference bridge that most of these correspondence platforms through audio, video, and chat acquire, this software does not present visual tools, which is a great disadvantage at a competitive level, including that sometimes uploading voice files are quite confusing or cannot be sent, having modest programming flaws.

It is our main telephony provider throughout our organization, this software is used to send and receive phone calls, addressing commercial problems, such as caller identification and at the same time monitoring of these, in the same way we use Nextiva to manage one more reinforced form our customer service, through chat or audio by the telephone method, to guarantee a successful support service to the problems that are presented to our users of the platform.

Platform is easy to manage, the support team is amazing and incredibly helpful.

Nothing I really dislike, but would like the ability for my people to be able to manager certain aspects of their own accounts like outbound number and recordings.

We manage a sizeable inbound call volume for a couple of our clients and the platform gives us most of the functionality we could need without having to upgrade to the call center, at least at this time.

They offer at a great price a great, credible VoIP alternative. The approval is and always was adaptable even before I consider in on a problem. Sales were successful as they're still in a role to have a solution that suits our expectations. Calling list has helped our small company to act like its a big business in relation to reaching customer. It makes them wait in a line listening to songs, or their Quarterly Note about how best to take better care of a animal or the month's sale.

No downsides-the direct distribution needs to take a few knowledge to unleash the system's true potential, and though Nextiva 's management is very useful to wander you through plenty of ins but also closers.

I communicate to of yours customers anytime, anywhere. Since I can have your device on my mobile phone on my computer and mobile top, the same phone number so I can stay in contact on your buyers And me safety while not needing to send out my actual phone number.

I love that my voicemail comes to my email right away so that I can check it no matter where I am.

Navigating the voicemail options can be a little confusing and take some time to figure out what options to push, especially when you don't use those features a lot. (example setting an extended away message)

Being able to check my voicemail no matter where I am helps me to stay in touch a lot easier with clients.

I love nextiva's user friendly experience and the great support they have. I can access support in multiple way 24-7 which makes my life easier.

the schedule settings are not as easy as i would like but support is always great to help

We moved to nextiva to save our company money with a different locations across the state and country

As an employee of a newly formed company I find Nextiva CRM great for my business development team to track down potential customers and lead for the inflow of business and proposals. The feature of survey is very customizable for tracking and monitoring of results. I like how it is easily customizable in integration with hundreds of third party apps like QuickBooks, Sage, MS office etc.

I find using it a bit complicated at first because I did not had any experience in using CRM systems or program development. Finding basic information is more challenging than finding technical information. Not suitable for businesses having in house tech and development teams. I find user interface is not as clear and updated as other CRMs.

Being an open source platform it helps businesses from a small scale to a larger one and gives high customer satisfaction with its availability in different languages. Another’s benefit that this platform brings is several price packages, available to meet the needs of every user.

We truly enjoy the Nextiva support system - coming from an on-premise solution, it is difficult to "let go" of resolving issues ourselves. Nextiva support is knowledgeable and always patient/willing to assist. So far it has been a great experience.

We dislike not being able to fully manage the solution ourselves. There are some features/settings that are done "behind the scenes" and are not visible to the consumer. You must call Nextiva support to enable/modify these features.

We are newly implemented and glad to report of no critical issues. We are resolving "cosmetic and functional" issues now - ie global directory structure, call center capabilities, and phone templates (softkeys/background/etc). Benefits are less time spent managing the old on-premise solution.

Their support team is awesome. No long hold times and 98% of the time they resolve the issue.

As with anything, I do not like when there's an outage.

When their is an outage, they're really quick with resolving the issue.

Any time our small business has any issue or question about the services we have, our support representative is on it either the same day or promptly the following day. They help schedule out a time to work with us, and the problem is always fixed and questions are always clearly answered.

I do wish that the service was a bit more self-service when problems come up. We don't always want to have to call support for smaller issues.

We use Nextiva daily to assist our customers. It makes it incredibly easy for them to reach us, and for us to reach them if need be.

Every time I call ad speak to Eric Lara he talks me through every step and makes it easy for me to understand. He is always courteous, patient and professional.

Nothing really we have not had many problems in this year,

password resets and app retrieval

Nextiva is easy to use and works well. I use it daily for work and my calls are clear. When I call Nextiva support, the staff is very friendly and helpful. For issues that are trickier, the staff stays on the call until the issue has been resolved.

The only area that has been tricky is setting up new employees. For some reason, after we set the up originally, we have to call in for support in order to get the app to work.

Nextiva provides my co-workers and myself a great product, that provides flexibility and clear calls.

I love how it can go where you go, whether you are at the office with a desk phone, or on the go using a mobile device or laptop.

Using with Polycom phone can be somewhat frustrating at times, but this could be a phone issue, not Nextiva.

Mobile salesforce (traveling) does not miss calls and chats.

We use Nextiva every day in our company. I like how we have a lot of different customizable options. You can use Nextiva in several different ways. There are also several different ways to use/manage Nextiva, with their Mobile App, Desktop App, and from a browser. Their support is reachable via phone, chat, or email. Nextiva makes it easy to integrate with other platforms and implement new features or functions.

Depending on how you are using Nextiva on a day-to-day basis, the backend setup for call centers can be a little tricky.

We use Nextiva for our main business line so that customers can contact us. We also offer a Call Center service for our customers so that their attendees can call us if they have an issue with their order/tickets. The problems Nextiva is solving for us are to improve customer relations/service, Cost management, Create internal/operational efficiencies, and Improve business process agility.

Roman R was super helpful, was able to walk me through how to set up a specific kind of call forwarding and even taught me how to undo it when needed.

Sometimes the system isn't the easiest to navigate

None that I have noticed

the app is a great asset - I love the forwarding capabilites and voicemail etc. • VoIP Providers • Contact Center Software • UCaaS Platforms • Call Center Infrastructure (CCI) Software

Customer service /IT does not know thier phone systems very well. We have had trouble with what we thought were some very normal features.

the conference call feature is so easy to use and so much better than our previous provider.

I like the features and the variety of the featutes offered. They have been great as we have started as a small business and then grown to more employees. Their plans offered are very scalable.

Sometimes getting in contact with support is frusturating

They have made monitoring our call center very effortlessly which makes my job much easier as the operations manager.

eas of use and setup, Support is veryh helpfull

some setting hard to find like adding new numbers and phones (devices) when you have many numbers and devices in the system

The biggest this the the billing and syncing with live phones and services

Easy navigation. Single accoung with multiple platforms.

Sometimes taking too long to register my phone to network.

Since it is available through app, its is easy to travel with business phone. Also it is very economical.

Quality of the call, ease of use and the sound quality

The app needs more development. It is too buggy

There is a lot of missed calls coming in and they are currently looking into it