Drift Reviews & Product Details

The saved replies/being able to easily invite other teammates.

Sometimes it takes a long time for my chats to load and then I miss the chat.

It makes a clear path for where the customer needs to go and lets me focus on other tasks at hand.

That is fully integrated with my calendar and links can be used multiple times, moreover makes easier to coordinate with clients all across the globe

Sometimes the integration with outlook had some issues

Timezones

Helps maintain the easy of booking appointments with me

Nothing. Comes to mind. Don't know where I would be about Drift.

Time management

Hassle free on my end. Easy for customer to book meetings with us

Nothing much. All is good. Happy with the functions

It helps to repond to customers 24/7

It allows me to see who is active and where they are at. Prospecting has been great while using this product based on the insight that I receive from Drift I am given a leg up when it comes to finding targets to go after. It has helped me so much since I just started in my new role.

The only issue that I have had so far is the integration between my calendar and Drift. This was easily fixed when I spoke with the representative at our most recent sales kickoff.

It is helping me receive insight from our website activity that otherwise I would be left in the dark about. It helps me understand and get a leg up on who to target and when.

I am a big fan of Drift, my account team and customer support. My account team is always providing insights and recommendations on what we can do to improve our playbooks. They are very responsive and address questions promptly. They also do a very good job onboarding new users. The support team is great and proactively communicates when issues occur. The user interface is very easy to use, with performance reports and I like how it integrates with other tools. For instance, 6sense segments.

From a practitioner's perspective, having an easy way to edit playbooks would be good. Some of the playbooks we use are extensive, and making changes requires raw data export with lots of formatting. I would recommend having a text editor built-in in the platform so I can make changes on the go.

We are using Drift for multiple purposes and it helps us by routing site visitors to the right contacts.

the timely notifications and the fact that theres an option to opt in and out of having email notifications

sometimes when the notifications come in batches (ie when the chat bot is speaking with the client) it gets a bit overwhelming but I understand that is something that comes with the notifications.

Drift is helping ask preliminary questions to clients and qualifying leads

The live updates of when my accounts are on our website.

Sometimes I get messages directed to me that are not my account.

It is helping me identify what clients I can reach out to on a day to day basis.

The ability to schedule meetings from chat

I wish it could email me customer activity in real time

It helps me schedule meetings faster from the chat

Drift provides us access to an immediate response to someone who chooses to chat about what they see on our website. It allows us to immediately connect and start building relationships with people interested in the solutions we offer. It is convenient and effective to communicate through chat and efficiently bring in appropriate team members.

Absolutely nothing to dislike about Drift.

We noticed that we were losing engagement with a lot of people seeking information when it came to filling out our website forms. Drift gives us another great avenue to vet and interact with those seeking our solutions and creates so much more engagement.

What I love is that is very simple and easy-to-use interface that allows me to customize the chat widget, create playbooks, and manage conversations. I can also integrate Drift.com with other tools I use, such as email, CRM, and analytics.

I've noticed a delay when I have to cancel a meeting but the app sometimes sends reminders for a call that no longer exists.

It provides reports and analytics that help me measure and improve my performance. I can see how many conversations, meetings, and leads I have generated, and how they affect my revenue.

For our team, Drift allows a seamless communication method for direct engagement with site users. Since moving to Drift our prospect engagement has improved. The ability to connect with specific people or book meetings in chat is huge. The team uses it daily. Implementation was easy and straightforward. Our Customer Support team does a great job with regular updates and best practices. Lastly, combining Drift with 6Sense and other tools like MutinyHQ, we can effectively target segments with a truly unique experience.

To be transparent, we don't have any Drift dislikes. It's a substantial tool that offers great features that we didn't previously have.

Direct engagement with the prospect. Ability to set meetings easily. Faster customer data acquisition.

I like the functionality to see live website viewer traffic, being able to communicate via a chat function directly to them and having an easy app function for both mobile & desktop application. Seamless to use and very powerful. Connectivity with CRM Tools and effectively keeps record with all chats/data.

I have not found any currently, but my team have been using for quite some time now.

Keeping on top of all customers who would like to speak to a representative of my company directly and at any stage of our website. It has a handy section where it displays the page the client wanted to discuss with a chat box / rep from my company. makes the conversation more seamless and insighftful. As a big organisation, it can be slightly tricky to contact a person directly, and the chat function allows us to serve our customers instantaneously.

Drift is easy to use and makes an immediate impact. Whether you choose to build a fully automated bot, or one with live reps on the other end, the bot playbooks are simple to setup, connecting to your or your reps' Outlook/Google calendars is a quick process, and you can be running in a few hours. The support team is experienced, helpful and very supportive, and everyone I've worked with from my account team to the C-level folks I've met are passionate, engaging and all about improving user experiences to help your business grow.

I've hit some limitations here and there, and made enhancement requests for their product. The good thing is in most cases, there are workarounds. Reporting is adequate, especially if you're used to more advanced dashboards from Tableau, Adobe and Google. They have made improvements over the past few years though, and if you tag things properly, you can get the data you need in SFDC.

I don't have a large team, so I'm using Drift help visitors get to where they want to be as seamlessly as possible and to filter visitors into prospects, buyers and customers to give them different experiences. For customers, I've automated the top FAQ's so they can get answers quickly. For buyers, I'm splitting between direct purchases and those that need to chat with a sales rep for a quote or demo. Logic and routing built into the bots qualify and send leads to reps in the appropriate region, and we've seen pipeline go from 0 to 7 figures in just a few months. Benefits are significantly increased conversion on form pages, consistently in the 70% range to convert an engagement to a lead, while the standard form converts around 20%. We're just getting our enterprise reps onto live chat, so the form is completely eliminated when a bot can connect a qualified hot prospect directly to a rep, or better yet, the rep is notified when a target account is on the site and they can proactively intercept and help that visitor instead of waiting for the visitor to request a quote. This has increased our quantity of leads and shortened time to converted opportunity significantly.

I love how effiecient it is to schedule a meeting and how easy it is to talk with clients. The implementation is easy. When I have a question customer support is very simple to chat with and my company alows us to have a frequency of use of Drift. There is a strong ease of integration as I use it with my calendar. The number of features is crazy, there are a lot of things to do and accomplish. 10/10

Right now, I have only used Drift for about a week. I guess I would say, I wish I could chat in with clients.

Drift provides HOT leads to my calendar.

love that i can see in real time who's on my website, and what companies have the highest engagement

haven't found anything yet, i've been using it for about 2 months now

making it easy to see customer engagement which helps me strike while the iron is hot

Easily chat with prospects or clients as they are live on your website.

At times, notifications can be faulty. However, when Drift was made aware of this issue - they fixed it quite quickly and its been resolved ever since.

Connecting with prospects frictionlessly

Identifying site visitors Ease of clicking to web site and social media Useful to see traffic after hours

sometimes what Drift idenitfies as the location of where the visitor is from is suspect

Realtime intel on web traffic

Drift shows what companies are on our website, helps book meetings for those who are interested, and so much more. It's so user-friendly as well.

Nothing so far, sometimes drift video is a little slow to load but that might be my wifi.

Booking meetings with those on the website in real time

- Extremely intuitive environment and UI - Regular updates and visible changes - Communication of updates

- Sometimes having even too many choices - Routing options are overwhelming and need a lot of trial and error or assistance from experienced consultant

It's a small, condensed version of our website where we can guide the journey of the dialogue.