CloudTalk Reviews & Product Details

Quality of the audio is the best ive tried so far

I like everything very much to be honest, thats why we use it in the company

Calling with a united states number

Its very easy to use and the fact the VM gets sent directly to your email is even better. Best service out there

Nothing really its all good from y side anyways

the Vm structure is fanstasic for me as a user

It is easy to keep track of the number of calls, duration, and I love that I can go back and listen to the phone calls in case I missed something.

There is really nothing I can think of at the moment, I believe it is a very well rounded tool.

Recording the calls, and helping me analyze what works best for each culture or group that I am contacting.

Its great audio quality, and good mobile app.

It works better on mobile app than in pc.

My previous calling service was not very stable. Cloudtalk is always gathering important data.

Very easy to use, nice and clear voice, call back only online, you can hear and record calls

nothing I dont like about the apps, its very good only if you can improve the PC platform

PC platorm need improving

Easy to use SaaS and prices and customerservice that are hard to beat

Their integrations with other services are not complete up to par

We use CloudTalk as our main inbound for customer serivce calls and it work perfect.

CloudTalk is an exceptional communication tool that has greatly improved our business operations. Its robust features, seamless integration, and excellent customer support make it the go-to solution for streamlining our communication processes. One of the standout features of CloudTalk is its versatility. It allows us to manage calls from various channels, such as phone, email, and chat, all in one unified interface. This consolidation has significantly increased our team's efficiency and productivity. The intuitive dashboard and user-friendly interface make it easy to navigate and operate, even for non-technical users. The upsides of using CloudTalk are numerous. Firstly, its extensive call management features, such as call routing, call recording, and IVR, empower us to provide exceptional customer service. The real-time analytics and reporting capabilities enable us to make data-driven decisions and continuously improve our communication strategies. Additionally, CloudTalk's integration with other business tools, like CRM systems, enhances our workflow and ensures a seamless experience for both our team and customers.

While CloudTalk is an outstanding communication solution, there are a few areas that could be improved. Firstly, the pricing structure can be a bit complex, especially for small businesses with limited budgets. It would be beneficial to have more transparent pricing options and flexibility to cater to different company sizes and needs. Another aspect that could be enhanced is the mobile application. Although the desktop version of CloudTalk is highly functional and user-friendly, the mobile app lacks some features and can be slightly less intuitive. Improving the mobile experience would be advantageous for users who frequently work on the go. Overall, the downsides of using CloudTalk are minimal compared to its extensive benefits. With continuous updates and improvements, CloudTalk has the potential to become an even more comprehensive and user-centric communication solution.

Streamlined Communication: CloudTalk consolidates communication channels, such as phone, email, and chat, into one unified interface. This eliminates the need to switch between multiple platforms, saving time and effort for the team. It ensures that all communication is centralized and easily accessible, leading to better collaboration and faster response times. Improved Customer Service: With CloudTalk's call management features, businesses can enhance their customer service. Call routing enables calls to be directed to the most appropriate agent, ensuring that customers reach the right person quickly. Call recording helps in quality assurance and training purposes, allowing businesses to monitor and improve their service delivery. Interactive Voice Response (IVR) systems help automate call handling, reducing wait times and improving customer satisfaction. Enhanced Productivity: CloudTalk provides real-time analytics and reporting capabilities, giving businesses valuable insights into call volume, wait times, call duration, and more. This data-driven approach allows organizations to identify bottlenecks, optimize workflows, and improve overall productivity. The ability to integrate CloudTalk with other business tools, such as CRM systems, further streamlines processes and eliminates manual data entry. Flexibility and Scalability: CloudTalk offers flexible and scalable solutions, catering to the needs of businesses of all sizes. It provides customizable features and pricing plans, allowing companies to tailor the system to their specific requirements. As businesses grow, CloudTalk can easily scale to accommodate increased call volumes and expanding teams, ensuring seamless communication. Excellent Customer Support: CloudTalk is known for its reliable and responsive customer support. They provide timely assistance and guidance, ensuring that businesses can resolve any issues or queries promptly. This level of support contributes to a positive user experience and helps businesses maximize the benefits of using CloudTalk. Overall, CloudTalk solves communication challenges, improves customer service, boosts productivity, and offers flexibility, ultimately benefiting businesses by enhancing their efficiency and delivering a superior communication experience.

The service is reliable and customer support is quick and always helpful

The app can use updating, it sometimes lags and can stop working and needs to be closed and opened

We currently reach out to clientele in the US and cloudtalk helps us do so

Quick and easy to set up, User friendly, intergrates well with our business CRMS

It crashes now and again, smart diallar could be a bit easier to use

intergrates well with our CRm

I was surprised by how user-friendly and easy to use. Also very impressed with the call quality. CloudTalk is the way to go.

I'm not too fond of the Pause Recording Feature - A Button instead of code entry would be great. The Call History is confusing - which could be an internal learning curve.

CloudTalk has the best support team!

Interface very nice and easy to use Possibility of adding state of the call (happy, sad, etc)

I had some issues at first; my clients was listening echos when I was talking

Internationals calls

very straightforward and easy to use, cannot mistaken at all

can be more colourful, it is quite plain looking

I have no problems at all, sometimes you need to restart it to have it back to normal

I can view my calls and the call drop rate, I can rate calls and state what the call was about. easy and quick to use.

Not much as it is easy to use, have not had any issues since using cloudtalk.

I am unsure.

How clear the calls are, I rarely have any issues with the pone lines and when there is it isn't awful

Nothing, it is perfect! I can honestly say there is not much to improve on.

The system is really good and helps our team call our learners with no issues

Cloudtalk app is very friendly user.Easy to use and I always have the best quality of calls that helps me reach my target everyday . The smooth and clear conversation while using cloudtalk is superb 👏.

Everything is good about Cloudtalk. Nothing to dislike about it.

It solves my problem on achieving daily target for my job because I am getting a clear conversation using the app it's avoids me on getting misunderstanding during phonecall.This benefits me a lot on my role and task everyday at work.

I can use it on my mobile, very user friendly and easy to use. Great Cloud Talk analytics so I can clearly see the progress of my work.

I cant find anything bad to be honest. From my site is every thing working great.

I can easily call all the contacts I need to reach that day.

CloudTalk's user interface is straightforward to use. Has the most helpful functionality in any VoIP platform. Extremely easy to set up.

I don't see any wrong with CloudTalk; I love using it.

Contacting applicants that needs for our business.

The auto-dialler makes it so I can walk around to talk for long periods of time.

There is no dark theme, I would love to have an option to put the app in all black :(

not having to stay glued to my screen to dial is very convenient.

It's quick, efficient and so simple to use. We have used it for over a year now and it's so much better than the previous system we used. Makes working with the phones so much easier.

The only downside is that to stop recording we have to type in a code, if there was a button just to pause the recording and then go back to it then that would be perfect.

Has the voicemail option so that I personally don't have to stay on the phone all day and can listen back to the crystal clear voicemails and call the student back easily

Its reallt easy to use, and it doesnt require a long period to adapt to the system.

The ring tone can be a bit anoying. But you can change it, so it really doesnt.

We use it for costumer service.