BugHerd Reviews & Product Details

BugHerd does all of the expected things like having sortable columns of tasks with severity levels and assigning them to users. But I like most is the BugHerd Chrome extension that allows us to take screenshots and link directly to the problem. As a developer, this means that I can better solve problems because I am given more information than "There's an issue with an image on the homepage". This has become invaluable during our client testing phase, as they can give precise feedback via an easy to use interface.

One of the biggest downfalls is that our team isn't using BugHerd to it's full potential, such as using due dates or finding a meaningful way to use tags. Even whilst writing this, I have just discovered the "Additional Info" dropdown that details the exact browser information used to take the screenshot - mind blown! I would suggest some better training on our behalf! I think the only other thing that could be improved is the acknowledgement of comments when viewing the main taskboard. Currently there is no way of knowing if a task has comments, and this can be frustrating!

Our internal testing consisted of a spreadsheet to track issues, which lacks information and detail. This also resulted in a messy tagging system. BugHerd allows for a screenshots to be provided to highlight exactly where the issue is on the page, and allows us place these into columns for easy sorting.

Bugherd is easy to use, and all the tools that you need to work through bugs are right there - I've never had an issue or bug through bugherd. It's easy, clients get it, and your bugfixin' developers will use it all day!

If you need a client and internal board, it can be tough to delineate them.

An easy to use board for developers and clients alike, which allows us to communicate and keep the work in one place!

It's super easy to use and stream lines our testing process by removing the need for tons of testing documents that are difficult to keep organized or track progress in. Bugherd makes website testing so simple and saves us precious time.

No downside so far! There are a couple features that would be nice (default "severity" for all bugs logged, ability to attach bugs to dialog boxes/pop ups, etc.) but nothing major!

Bugherd offers a solution for stream lining website testing. By cutting down on unnecessary documents and integrating the logging of bugs with notifications, many hours are saved when testing entire websites.

Très utile pour recueillir le feedback des différentes personnes impliquées dans la production de contenu.

Not being able to joint an image to my comments (to show an example for instance).

Le QA est grandement simplifié et évite une multitudes de courriels entre tous ceux qui doivent approuver les contenus avant la mise en ligne.

Bugherd is a quick, easy way to mark required changes, noticed typos and other feedback on live websites. The mark-ups go straight to our developer, who is alerted immediately. Changes can be made quickly and you get a notification when they are. Bugherd was invaluable when we released a complete rebrand of our website and has continued to be a great tool for everyday tweaks.

I personally do not see any downside to Bugherd.

Eliminates off-line emails or tickets in review systems, especially for nonmaterial changes.

It automates so much of what makes quality assurance a pain. Annotated screenshots that automatically get logged to a kanban-like board make life easy.

Literally only the cost, which can be absorbed if used within a larger organization.

It automates and makes easy the logging of quality issues, streamlining a lot of the QA process. We are far more productive as a result.

The interface is intuitive and easy to use. Clients/stakeholders and team members alike can collaborate together for resolution.

I can't think of one at this moment! As with any process, I'm sure there are things that could improve, but most are working well!

We used to track bugs in a spreadsheet that was used for the entire team - what a nightmare! We now use BugHerd exclusively.

Simple to add a task for the company and client. The screenshot item is way too helpful, and we love the video one too in some cases. Adding a type of task is fun, and easy to add a new one.

The big thing we would love is - We would love to choose in which column a client task goes (not always in feedback) - Choose which column has the "done" status (more than one and not just de last one)

The most significant challenge was accepting the client's feedback gracefully. The constant barrage of emails and calls was overwhelming and unclear. However, the process has since become more manageable, as the client can now easily add tasks during QA, and the screenshot system has proven to be an invaluable asset that I never want to lose.

Easily pinpoint items, in place, and provided detailed instructions/notes to your team. Easily add comments to communciate back and forth, track tasks by page, open/closed, etc.

I want to receive email notifications for all comments/updates to my tasks. I probably just dont know how to turn this on.

WOrking with an external firm half wasy around the world bugherd has made communication and collaboration a breeze. Eliminates back and forth and me trying to describe/screenshot what I mean etc.

Super easy to use. Intuitive for users with different skill sets.

I truly can't think of a single thing that I dislike about this product! We have had great success in using it.

BugHerd has saved us time and frustration and greatly reduced miscommunication about bugs/feedback on our projects. It also serves as a wonderful repository of valuable information for future updates. It truly has been a game-changer for us. Because it is so easy to offer feedback, we are creating much stronger projects that reflect everyone's input and observations.

The most helpful feature in BugHerd is auto screenshot generation. The new screen capture feature supporting video is also very nice for tracking animated bugs.

I don't like that sometimes when I edit a bug, the editing jumps to another sentence in the bug randomly. This only started happening in the last few months, but I would love for it to be fixed. It's minor.

Bugherd is solving the ease of tracking visual and function bugs across multiple client platforms. This makes quality assurance a breeze and communication much more accessible.

Collaboration with the team and the ability to have a screenshot of what is being seen on the viewer's end for the best possible diagnostic support. The ability to have the google extension is also very nice for clients to easily use the product

Sometimes things can get buried or lost if the client is not well organized or likes to post multiple requests about the same section. Perhaps to mitigate this you could have the option to group requests via subpage as well?

As a website design and reform agency Bugherd helps to not only root out any site issues during the building process but also allows for efficient design feedback too. Allowing us to better work with our design team to get the whole picture of what a client is looking for!

A really useful tool for QA on websites, much simpler than using spreadsheets or word docs. It works great for multi people within teams and clients.

It could be improved for using on mobile sites as can sometimes be a bit tricker to capture comments.

Saving time using spreadsheets, which saves time all round.

The ability to pin comments to specific points on a site is invaluable. The behavior is exactly the same as our design review process using Adobe XD so it makes the transition from design to site review seamless for the clients.

We often have to remove people to make room for new seats. This can be a little impractical.

It has made the review process much more efficient. We would previously use spreadsheets to review sites and a lot of time was wasted trying to figure out what clients were referring to. Having BugHerd has been very beneficial.

So easy to work with it. Simple and interactive.

Sometimes it doesn't work as it supposed to be. It needs some enhancements (I guess it's the plugin/extension problem - I use Chrome).

Actioning QA tickets on spot.