Gusto Reviews & Product Details

It is easy to access your pay stubs, and employment verification and easy to navigate.

There is really nothing to dislike about Gusto.

HR- Gusto recently added HR options.

Very user friendly, I am in control of my company's employee's, payroll, etc. The support from Gusto personnel is beyond fabulous. Very easy to reach someone in person or via chat. Crazy easy implementation across my small organization. The features offered are very robust.

Sometimes finding the answers on the support site are difficult, so I usually opt to chat or speak with someone.

The ability to run multiple different cycle payrolls and contractor payments without excessive fees. My employees are able to control everything about their payroll - even to last minute split checks for direct deposit.

The interface is very clean, and intuitive. Everything is where is "should" be in an interface. The mobile app has nearly all the same functionality as the web version.

The only thing I've disliked is the post-face ID two-factor identification - it was/is buggy and was very obnoxious. There is also some functionality strangness for companies that are tracking salaried employees time for PTO accural.

Gusto is helping me keep track of my time so my leadership can reward me with additional PTO based on my overtime hours. It also allows me to see my benefits, time off, paystubs and more in a very easy and accessible way.

The helpful staff that I have been communicating our international needs for a while. The thing is the system keeps improving in all ways/

At first there was difficulty and complexity in paying international contractors. I complained about the need for better reports and gusto provided them

We have international contractors that were difficult to pay. Gusto solved the problem and it is easy to pay them now.The work is quick , accurate and convenient.

Ease of use, and very responsive staff, who answer all my questions quickly.

Nothing I can think of. I have never run into any issues.

Being able to run payroll and pull reports quickly and from anywhere in the world

Simple and easy to use. Intuitive. The interface is adorable.

Lack of ability to have groups of employees be paid from different bank accounts.

Quick and easy payroll processing.

Gusto has made it easy to access all of my documents that I would need. Everything is easy to understand.

I really do t have any dislikes about Gusto.

If I need to show proof of income, Gusto make my paycheck stubs easily accessible.

I didn't know the first thing about hiring employees or processing payroll and Gusto made the process so easy. I love that they handle all the tax and reporting things.

There's almost nothing that I dislike about Gusto. I think I'm probably underutilizing it. There are lots of features I don't use. It's not really a ''dislike".

I hire remote employees in different states and Gusto handles not only all of the time tracking and payroll for those employees, but also the state reporting requirements.

Gusto has a streamlined process to run payroll. I like the weekly reminders of when payroll should be ran. I like the ease of intergration with state, workmen's compensation, and banking.

The downside is the time time I have spent on hold

Onboarding of employees, running payroll.

The app is easy for employees to use for time-tracking, and easy for management to utilize.

Can be confusing, but that's due to user error.

Manages my payroll and taxes.

Onboarding and Support with Gusto is better than all other Payroll Platforms by Far.

Not one thing can I say that I dislike about Gusto

The platform is simple, straightforward and easy for the client and firm to use.

Gusto was easy and efficient to set up for our business. The cost is well below other competitors like ADP.

Nothing, it's been a great payroll system for us and then some!

It's incredibly simple and intuitive to set up without having to wait for the involvement of sales people like a lot of other payroll platforms require.

Gusto gives me all of the information I need about my compensation in a friendly and easy to use format. I love the warmth of the design and messages I get from Gusto - it reinforces that my employer actually cares about me. Gusto makes it easy to not only see compensation information but also to download documents when needed. The interface is very straightforward - no complicated or confusing menus!

I have absolutely no complaints about Gusto whatsoever, I love it!

Gusto provides all of the information I need, instead of burying it in complicated menus with cryptic names. It's simple, straightforward and user-friendly!

You take a leap of faith starting a business, so many unknowns. Your small and want a company that can grow with you and that is Gusto. I can get the service I can afford and add on as my business grows.

I originally thought in this digital age where all customer service is handled via a chat box I knew I wasn't going to like that. I accepted it, However I was able to set up meetings with Gusto and get the personalized service I needed.

As a business I need to grow my company spend time ramping up my business. My time is valuable and having someone take care of these services are worth every penny.

Gusto has simplified all the behind the scenes work that every business owner must do to stay compliant - they offer a wide variety of services, including payroll and HR services, to minimize the time and effort from you so you can get back to running your business. Customer support is great - timely and thorough; they respond within 24 hours.

They are remote so it is not like I can walk down the hallway to get immediate response

They process my payroll with ease and clarity - I pay a small fee each month, rather than pay an employee's salary and benefits and worry about making sure that employee is doing it correctly. I also appreciate their HR library and services - they are there when I have a question and need help clarifying HR concerns, and, if needed, they send me applicable legal information and links so I can access the information. They make onboarding simple and quick!

Gusto makes it very easy to to check your time off/request time off see how much sick time you have/ check your gross earnings print out paystubs and that's just a few things you can look up on the app. I definitely recommend the gusto app!!

Can't say I have a complaint with the app. It's awesome!!

Have not had any issues with Gusto.

We love how easy it is to run payroll! There are a lot of different options and capabilities so that you have flexibility with how you pay your owners and employees. Implementation is easier than any other site, and it plays so nicely with all of our online accounting systems. Customer support is responsive and easy to access through the software. I have one partner dashboard that allows me to see all my clients and easily manage my team.

I wish the vacation policies were a little more robust. There are a few processes that are only completed at year end, and 1) it's hard to remember how I did them last year and 2) know if the system has changed how to do them since last year. Wish there were some webinars and/or training specifically related to these items so that we can be well prepared this time of the year! Sometimes I get conflicting advice or guidance when contacting support, so I'm never sure if that's the "final answer".

It takes a very complex task and makes it as easy as possible. It files our returns without us having to think about them or worse, login to state sites! Offers benefits throughout the country, which is especially needed for 100% remote teams.

The ease of the website and having all income, time off and W2 information in the same place.

I don't have any complaints about Gusto.

Consistent pay on the same day at the same time, easily accesible paystubs and income information; easy to requst time off.

I love how it integrates with QBO and has the option to sign up for many of my businesses tax/payroll IDs directly through their website.

So far, I haven't found any. The Customer Service chat is great whenever I've had a problem.

Gusto offers great, easy payroll service allowing me to handle vacation pay, bonuses, commission, and expense reimbursement.

Gusto takes care of our payroll taxes which is a huge plus for me. The support staff is knowledgeable and response time is great.

We have been using Gusto for 5 years and so far we have not seen any downsides to the service.

Tax matters for payroll and onboarding new hires. Since each state is different Gusto navigates this and takes it off of my plate.