Front Reviews & Product Details

I like that I can see all of my colleagues' emails for quick communication to keep everyone in the know. My most favorite feature is the commenting feature - it allows us to all give our opinions on each other's emails and assist with the editing procress to bring clients the highest quality possible email. I like how I can categorize things, make tags, and design things how I see fit to make things as straightforward as possible for our team. I can group specific emails relevant to a particular topic and store them for the future, which is incredibly helpful. I also enjoy the wide range of search functions on Front, which helps me find what I need.

The thing I don't like about Front is there is a level of confusion for people who don't understand it, which causes some disconnects on my team. Is there a self-test Front can develop for people to ensure they're utilizing everything and are in the know? I also still feel a litte confused about where certain emails go and the implications of sending an email from a certain inbox, and where to find certain things.

The problem I am solving with Front is the delegation of tasks on the team. Thanks to Front, I can tag a coworker in an email they missed that they should respond to, or I can assign emails to certain coworkers whenever I have a client question they would be best suited to answer. It helps with the team taking accountability and being able to assign tasks easily.

It is all-in-one tool. I like how it is integrated with other applicaitons like Aircall

Can not revoke my email that I just sent unlike in Outlook

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Front takes the organization of emails to the next level. With our 1:many organization structure, front provides excellent tools to make sure my emails between my personal and shared inbox stay separate and the tagging functionality has helped make sure I do not miss action items.

The only thing I dislike is that sometimes my emails will get categorized into the wrong email box. At times, conversations that belong in my personal inbox wind up in my shared inbox.

Not exactly sure. I do not run into problems with Front very often. I do however receive updates often that updates are being worked on.

THE BEST FOR ME IS BEING ABLE TO HAVE SIDE CONVERSATIONS

ONE THING I DISLIKE WOULD BE NOT BEING ABLE TO SEARCH THROUGH ALL INBOXES

FRONT IS BENEFITING ME BY HELPING ME BE ORGANIZED

Front is user friendly and actually functions better than Gmail in my opinion. It's an enhanced email experience and helps you stay organized with it's tagging feature.

I think sometimes setting auto archive rules can be labor intensive cause when you send out a blast email campaign, the Out of office replies from clients can be overwhelming.

Front solves the problem of email fatigue. Front is easy to use and makes handling customer emails fun and collaboration easy. I find that I save a lot more time using Front than just Gmail. Also I am a lot more organized.

the archive feature and searching ALLINBOX. love how you can tagg people from differnt teams into the same email thread and not need to make a new one everytime.

not much, easier email platform ive used in a while. the only thing that sucks is that when you get a bounce back email you have to press reply from a previous email and find it in the 3 dots above

if i forget to put notes in our internal CSR system, i usually put all the notes in my front and its easy to navigate and find attachments and previous quotes. also nice that we can merge same emails and consolidate them into one email.

Front allows you to assign emails easily.

You cannot edit or delete msg on livechat

Front is allowing us to collaborate with everyone in the company and solve backlogs in the CS inbox. That makes us more productive. Now we can reply to emails within 48 hours, which is our goal.

This is a hard choice between the snooze function and the comment function. I love being able to collaborate with my colleagues before responding to an email to make sure we are all on the same page is amazing. I absolutely love being able to snooze an email to shift focus and have it pop back in as a new email when the snooze is up. We have all had times when we are unable to respond the moment an email comes in, and having a function to assure that email does not get lost in the mix is super helpful.

The only thing I miss is the "starred" function. We previously could star emails which would help us flag important emails or senders, such as customers. Similar to the snooze function, but in the case where you do not need to respond but would like to save that email for future use, the "starred" function was very useful. Another thing I would like to see is sending emails with High-importance, sometimes emails can be urgent and need to be flagged as such.

Front is helping our company collaborate more. It is helping us see things we would not have had access to on outlook, we have access to other team inboxes so we can view the status of something, even if it is not within out work-flow or team.

Team collaboration at the click of a button, simply '@' colleagues into email an email chain for review of a draft email response, input or in our case we use to type and store how we may have priced a job i.e. raw material costing and estimated production times.

To be honest, there isn't anything I or even we as a team don't like about using front, it is a fantastic platform and has transformed the way we conduct our day-to-day work.

Allocation of workload, as a sales team primarily based on account management we receive a lot of inbound emails mainly enquiries for our sales team to quote, front has allowed us to easily manage the team's workload by directing all inbound emails to a joint 'Sales' channel and then management team can keep an eye on each team members workload and assign any new inbound emails to reps as they get through there own workload to ensure we offer the best possible service to our customers by responding promptly.

The fact that it organizes all emails from the same subject into one simple mail so it is very easy to find the exact info

That is difficult to use this tool on a mobile phone because it is a heavy tool and it has some delay

Solutions: Having all the info related to one issue in one specific email with all the conversation The possibility to snooze one conversation The option to archive instead of eliminating

lo que más me gusta es la organización y facilidad para redactar correos

que a veces falla mucho y no cargan los correos en la bandeja

la rapidez y la mejora visual

I like that it keeps my work and personal email apart. I also love that it will alert me on the app if an archived email is replied to. I love that it is easy to use and organize as well.

I dislike that my work emails do not alert me when there are new ones only my personal email. I would like to be alerted through my app and desktop when new emails are received.

Front is helping me keep customers and drivers happy. It makes work like easier having customers as well as different departments in the same address book but also organized too.

Everything is very organized and straight forward.

It was hard to find the settings for archive preferences.

I do not have any problems with Front.

I love that we are able to add several inboxes to Front so we are able to easily jump back and forth between the multiple inboxes when needed to stay on top of everything in a very quick time frame.

There is nothing that I do not like about Front but would love if we could change the notification sounds for different inboxes or notification types.

Front has solved the issue of multiple people working on the same tasks in our company with being able to assign emails to one another and also keeping everyone in the loop on communications with having the ability to tag one another and adding notes on what has been done and what is needed to be done. It also has saved time with not having to log out and back on to different email addresses throughout the day.

The option to create a booking link with my chosen available times and date at the same time preventing double booking with my calendar solution ( google calendar).

Nothing right now. I am happy with what Front is currently offering.

Mobility as working from every where is a trend, the Front mobile application allows me to go to places during my lunch break but still having visibility to the emails the were assigned to me.

The ability to share emails with coworkers and effectively communicate quickly and efficiently on a client's message. I love the fact that we don't have to pass copies of emails back and forth.

I tend to have issues with the desktop notifications not functioning correctly. So I've had to be very mindful of my appointments. But I would love to see some improvements made to the calendar functions.

Team collaboration - it enhances communication so much. It also makes it much easier to keep tabs on the dozens of balls I can be juggling at any given point in time.

I love the ability to comment on emails as opposed to sending a whole thread to someone. It's very useful!

The fact that when I archive certain items, they will archive them in other peoples inboxes.

Overall communication within our teams

The ability to highlight and share comments on threads.

I haven't adjusted to using the calendar instead of my google account calendar.

Team collaboration, teammates coming and going. The ability to easily share information and pick up where someone left off.

How it helps to organize the emalis we received everyday. It is easy to use and all the information it's there! The option we have to create tag is amazing!! It is really helpful

To be honest I been using this tool for almost a year and I have nothing negative to say about this tool. I really enjoy using it everyday, Front makes everything easy for me an mi co-workers!

Found emails related. Organize the emails according to the action we took. We hace the option of keep a conversation in Front about how to proceed with some emails and everything keeps private. There is also the option of involve others just mentioning them in the coments! That makes our job easier

I love the way my team has customized who gets what emails from our customers. We no longer have to decide from ourselves and can rely on Front to do the hard work for us.

While there are quite a few options for setting up email triage, I know it took our team a lot of technical work to set up all the rules, and we are still working out all the ways we want to use our integrations alongside other filter options.

Our team used to work out of a shared gmail inbox and we had issues with duplicating work or emails getting left untouched because the questions were hard. Now every email gets assigned and everyone can manage their own email and their team emails without being overwhelmed.