HubSpot Service Hub Reviews & Product Details

I like how all of my tasks and information is all in one place. We even use a support chat to talk with customers directly in Hubspot, where we can easily access customer information.

Our old chat system, Intercom, did have a few more features than Hubspot currently does.

Having all of our customer information in one place, as well as being connected to our Admin system, is saving us a lot of time.

The internal knowledgebase, being able to reach someone helpful, helpful guides for implementation.

Connecting forms that stream to the inbox, so we can reply directly to the person, through the ticket has been challenging.

We're able to track and organize all of our leads, prospects, and merchants. We're given helpful insights for performance and can automate much of our outreach and follow-ups

I really like the dashboards for the pipelines, the tasks makes managing my workload really simple and transparent.

Sometimes tasks are assigned to a contact rather than a deal. Not having the ability to customise the knowledge articles as much as I'd like.

Managing my workload, keeping on top of customer communication, being able to chase up payments in a timely manner.

Easy integration with everything our company already uses and it really simplifies our workflow.

Nothing to dislike, so far the experience was positive.

Creating a company knowledge base and dealing with customer care issues.

I really like how versatile it is, my team has many different use cases that all are solved by this tool.

Sometimes can get confusing because of all of the capabilities

We use the meeting links and chat box mostly!

Hubspot is a convenient place to store all of your customer information to refer back to.

I wish Hubspot was more user-friendly for entering detailed information.

The problems it is solving is keeping all of the information in one spot for several people to refer to.

Easy to categorize and organize topics for review.

There was nothing that was not helpful. I had never used the program before, but the instructions were clear and consice.

It is for the use of our customers. It give them instructions on how to use our app, platform, and services.

The ability to always stay in touch with your customers, you have everything you need to always be close to them and give them the best possible support

nothing, it's a perfect tool. If I have to improve something I don't know what to say, I have everything I need!

Before I had no control over the management of my customers, but today I can be close to them, help them, never make them feel alone. This helps to increase the opinion my customers have of my company.

Hubspot is a really easy and friendly system to use

At first Hubspot was really difficult to learn - it would be good to have a onboarding opportunity at the begining of first sign on

Hubspot is allowing me to keep track of all of my (alot of engagements) with our customers and their individual tasks

Customers' journey can be efficiently tracked due to Hubspot and the uniquely-designed features that comes with it.

There are outages which occur at times which means notes/activities are not saved/updated

Hubspot allows our organisation to closely monitor our customer's journey and ensure that our customers are finding value from our services. If anything goes wrong, we are made aware due to the notifications which arrive.

We've really enjoyed the ticketing function thus far. It's been valuable for us in a variety of ways

I think there are some form functions that could be better, and it would be great if you could create different ticket forms

It's allowed us to better track and maintain service requests in our business, which in turn helps us keep customers happy

For me the what I find most best is the Hubspot Performance Dashboard. As an employee, at a glance, I have an easy visibility with my KPI performance. Also, HubSpot is easy to comprehend, user-friendly to navigate even with first time user like me.

Just the occassional latencies when trying to access customer data but with the HubSpot support team solution driven team, hiccups like these are swiftly resolved.

Providing KPI employee Dashboard readily available charts, I am able to see which performace I need to improve to provide excellent customer service!

Live how easy it is to create automation, receive alerts and keep conversations in one place

I wish there was a way to auto assign tickets to agents based on a set of rules per region we operate in

Embedding service tickets into our CRM was huge for us to have one source of truth and a better look on tickets visually too

Hubspot is a great way to interact with customers and keep them engaged. I appreciate the user interface and how easy and intuitive it is to use. I don't have experience with other CRMs but can say as a first time CRM user, Hubspot made it really easy to integrate our systems.

There are still some aspects of Hubspot that I don't know how to use. I would like to partake in live webinars to help educate myself on aspects of Hubspot that I haven't yet learned to take advantage of.

keepin all our customers in one spot and keeping them engaged towards the sales funnel.

We don't have to connect between multiple solutions. Everything is connected and in one platform

It is expensive in terms of the features and functionality

We are able to document all the products FAQ's