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WordPress.com
4.4
(2,501)
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WordPress.com Reviews & Product Details

WordPress.com Overview
What is WordPress.com?

Powering more than 43% of all active websites globally, WordPress is arguably the most popular and widely used CMS and website builder used by businesses of all sizes across all industries – from solopreneurs, startups, SMBs, and big Fortune 500 enterprises. Both novice users with no coding knowledge and highly experienced web developers can benefit from WordPress’ long list of features including ready-made yet customizable templates, thousands of easy-to-install add-ons and plugins, built-in and custom-made functionalities, and robust content management features. Highly flexible, WordPress promises its users that they will never outgrow their website built on its ecosystem as it’s easily adaptable as their business needs grow and evolve. WordPress is also downloadable as an app and available to both Android and iOS users enabling marketers and content creators to manage their websites across all devices. WordPress is arguably one of the biggest website builders today. With WordPress, users have the option to use their web host or install WordPress’ own hosting. The latter lets users design and build their blog or online store, and access the Jetpack plugin for improved SEO, as well as security and analytics. Depending on your needs, it’s fairly easy to set up your WordPress site, and maintaining it is even simpler on this platform. You also have the option to install third-party plugins to add more features to your website and boost functionality. WordPress offers a free plan for anyone who wants to try out the service first, but if you want to subscribe, plans start as low as $4 a month for the basic plan. 

Company Automattic
Year founded 2005
Company size 1001-5000 employees
Headquarters Remote
Social Media
Managed by:
KD
Kristina Dahl Hesthaven
Personal Trainer Coach
WordPress.com Categories on Findstack
Ask Questions about WordPress.com
What WordPress.com is best for?
How does WordPress.com compare to Jimdo?
What are the pros and cons of WordPress.com?
WordPress.com Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
WordPress.com Pros and Cons
Pros
  • There is a free plan available
  • You don’t need to maintain or install anything
  • It comes with customer support
  • Good for e-commerce sites
Cons
  • It’s not super intuitive
  • There aren’t a lot of features
  • You can’t use e-commerce features using the free version
WordPress.com Features
24/7 Customer Support
A/B Testing
Analytics and Reporting
Blog Integration
Contact Management
Custom CSS and HTML Editing
Custom Domain Support
Customizable Templates
Drag-and-Drop Editor
E-commerce Functionality
Email Marketing Tools
Event Management
Form Builder
GDPR Compliance
Hosting Services
Image and Video Galleries
Live Chat Support
Membership Sites
Mobile Optimization
Multi-language Support
One-Click Publishing
Online Booking Tools
Responsive Design
SEO Tools
SSL Certification
Social Media Integration
Template Selection
Third-Party App Integrations
User Permissions
Website Backup
WordPress.com Media
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WordPress.com Screenshots
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: October 04, 2024
WordPress.com Logo
2,501 WordPress.com Reviews
4.4 out of 5
Small Business (50 or fewer emp.)
Feb 07, 2017
 Source
Overall Rating:
5.0
AC
Alexander C.
Digital Marketing Ninja
Share
"Wordpress is my go to CMS for every client!"
What do you like best about WordPress.com?

It so easy to use, there is a plugin and theme for nearly everyone! There are amazing knowledge based communities on Facebook and around the web where you can find a solution quickly and efficiently

What do you dislike about WordPress.com?

Mainly my issues only arise with plugin developers that don't keep their plugins up to date with WordPress core.

What problems is WordPress.com solving and how is that benefiting you?

We built websites for our radio stations instead of paying 10's of thousands of dollars for an outside developer to do it we were able to keep it in house and we can manage our own websites too.

Small Business (50 or fewer emp.)
Jan 30, 2017
 Source
Overall Rating:
5.0
PS
Paul K S.
Co Founder
Share
"When you need a simple and reliable hosting platform"
What do you like best about WordPress.com?

I think this is a simple way for anyone to get a site set up and running and make a start in the online world

What do you dislike about WordPress.com?

There some drawbacks of course - the fact that Wordpress has some security issues for one and also there are some design limitations but for beginning in the online world this is fine

What problems is WordPress.com solving and how is that benefiting you?

We use wordpress as away to test and develop simple sites to see it there is a really market in the niche or sector we are seeking to move intoi

Small Business (50 or fewer emp.)
Jan 30, 2017
 Source
Overall Rating:
5.0
LS
Lydya S.
Consultant
Share
"Great for clients who want user-friendly sites"
What do you like best about WordPress.com?

It's incredibly customizable and very easy to use.

What do you dislike about WordPress.com?

sometimea you have to edit important files that are hidden.

What problems is WordPress.com solving and how is that benefiting you?

Many of my clients want a user-friendly site they can manage on their own, with Wordpress I've been able to deliver exactly what they ask for.

Enterprise (> 1000 emp.)
Jan 28, 2017
 Source
Overall Rating:
5.0
Alan M. avatar
Alan M.
Digital Manager
Share
"Scalable, secure and perfect for publishing"
What do you like best about WordPress.com?

WP is first of all open source so fully supported by the development community therefore continually evolving. It is highly opinionated i.e. it is designed to handle publishing, so if that's what you want to do then you will have all the tools you need. We build on WP at scale for our newspapers and magazines with a full development team supporting a cluster of sites with around 1 million posts; but I personally run a website of my own with no support (I have no web development skills other than basics) so WP is designed for every level. Because of it's plug in architecture it is easy to expand on the core platform and bring new features and tools

What do you dislike about WordPress.com?

The way that images are stored in the media gallery isn't great and there isn't really a plug in we have found that is suitable. There has been a lot spoken about security and WP and this is a valid concern but not around the core product but actually about keeping plug ins as well as WP compatible and up to date; so at some point you will need development resource; however because of the size of the community finding someone to do this tends to be a lot cheaper.

What problems is WordPress.com solving and how is that benefiting you?

After being locked into a number of enterprise publishing solutions we took the decision to build our web assets on open source products around 4 years ago; WP is our choice for publishing. We needed an open system which would not leave alot of technical debt were we to decide to move to another system; and one that was founded on a widely known language; in this case PHP, making it easier for us to find talented developers. This allowed us to build our publishing business at scale on a single connected cluster (we support around 70 WP sites with around 12 million pages a month within this cluster). This has transformed how we build and support our business. Since we use a single system it can be supported by all members of the development team; and learnings can be transformed across the team. This has made product design and testing more agile and failure less expensive as it takes less time to prototype. We are no longer beholden to bespoke systems with expensive support contracts and now outsource very little design or development. On the front end very little training is required for the editorial floor; WP is intuitive for anyone who can use a keyboard so wide scale adoption across the business was straightforward and on one of our newspapers we publish our printed product from WP. WP have recently made changes to their REST API making it easier to develop within it; this has opened up new possibilities as to how we manage and transform data and will lead to further improvements

Small Business (50 or fewer emp.)
Jan 25, 2017
 Source
Overall Rating:
5.0
BS
Brad S.
Owner / Founder
Share
"Wordpress is OP"
What do you like best about WordPress.com?

It's the easiest and fastest way to get a high converting landing page up.

What do you dislike about WordPress.com?

It's security features are lacking and it's way too simple to hack an insecure site.

What problems is WordPress.com solving and how is that benefiting you?

We are trying to reach a greater demographic and social media combined with wordpress has helped us.

Small Business (50 or fewer emp.)
Jan 24, 2017
 Source
Overall Rating:
5.0
TR
Tammy R.
Graphic Designer
Share
"A sea of options, almost overwhelming at first..."
What do you like best about WordPress.com?

I love the simplicity of putting together a site that allows you to concentrate on the content rather than the back-end. I used Dreamweaver for AGES, but now I'm devoted to my WordPress dashboard. :)

What do you dislike about WordPress.com?

I think the array of themes is overwhelming, not necessarily for the selection offered, but for the array of different options and customizations that you think you may have, but the differences among the themes are subtle yet significant. I have found myself switching through three to four themes in order to nail down the one I want... at the free level. I have yet to determine if purchasing a Premium plan works for me.

What problems is WordPress.com solving and how is that benefiting you?

Searchability, navigability, and ease of setting up a site means that I can get back to content quicker. :)

Enterprise (> 1000 emp.)
Jan 23, 2017
 Source
Overall Rating:
5.0
ML
Maggie L.
Marketing And Communications Specialist
Share
"Word Press review "
What do you like best about WordPress.com?

There are plenty of tutorial resources available and the ability to customize your site however you want it great.

What do you dislike about WordPress.com?

At the time that I used it, it was more difficult to archive things by categories than by date.

What problems is WordPress.com solving and how is that benefiting you?

I used WordPress to blog for my employee. It was a great tool to get information out there less formally than a press release. I liked the ability to create separate blogs for different things, as well as the SEO capabilities.

Small Business (50 or fewer emp.)
Jan 23, 2017
 Source
Overall Rating:
5.0
MP
Marya P.
Account Executive
Share
"Excellent back-end for website"
What do you like best about WordPress.com?

I love how easy-to-use Wordpress is. You can update a professional website in a simple form -- It's super great for companies who have many people managing the website.

What do you dislike about WordPress.com?

So far, nothing. Anything I've struggled with has come from user error :)

What problems is WordPress.com solving and how is that benefiting you?

We definitely SAVE time by having Wordpress, because it's easy to use and easy to understand. I love saving time by making a product simple to use. Anyone in our office can use WordPress.

Small Business (50 or fewer emp.)
Jan 23, 2017
 Source
Overall Rating:
5.0
LJ
Lauren J.
Owner/Photographer
Share
"Wordpress is a must-have for bloggers!"
What do you like best about WordPress.com?

I love the ease of creating a new blog post and customizing each one. It's easy to add images, work with the CSS code to change certain things, and tag each photo for SEO. I also love being able to add plugins to customize my blog even more.

What do you dislike about WordPress.com?

I wish it were easier to find certain settings. For example, if you have the line spacing set to double space, it's not easy to figure out how to change that. Most of the things I need to change are very simple and user friendly, but some of them are set up in "settings" or another section and aren't easily changed from post to post.

What problems is WordPress.com solving and how is that benefiting you?

I'm learning to utilize SEO when blogging. I've realized the benefits of having a plugin (such as Yoast) that guides me through this process. Wordpress makes it so easy to add tags, set up SEO and create headings in each blog post.

Small Business (50 or fewer emp.)
Jan 20, 2017
 Source
Overall Rating:
5.0
EP
Erin P.
Co Founder
Share
"Easy to Use from the Start"
What do you like best about WordPress.com?

I love how easy to use and customize WordPress is. Weather you are using it for a blog, website, or both, even at the free level there are so many options and ways to make it personalized for you use. Every template you start with gives you such a boost on making your blog/website look clean and professional. It is also so easy to understand how to navigate the admin tools, how to create pages, to write blog posts, add videos, etc. It is easy to get services, which are also easy to integrate and I think everything is very reasonably priced.

What do you dislike about WordPress.com?

Nothing. Even at the free level, there is still so much you can do, and you get your moneys worth when you pay for services.

What problems is WordPress.com solving and how is that benefiting you?

WordPress is such a great resource to communicate with my audience. As a writer, being able to share more intimately about my writing process and novels allows for my work to be more engaging to my readers. Not to mention, as an indie author, that personal connection is really important for gaining and keeping new readers.

Enterprise (> 1000 emp.)
Jan 17, 2017
 Source
Overall Rating:
5.0
CM
Clifford M.
Senior Management Analyst
Share
"Best Content Manager for Small Orgs"
What do you like best about WordPress.com?

I love this software as it is one of the most extensible products I have found. There are plugins for almost any specific need and at any needed price range. I have helped my church with this product, as well as run a private blog and several sites ranging from a single page product announcement to review sites. In the past, I wrote my own CMS as well as hard coded websites that I'd have to update constantly for users. Now, I can give access to the end users and let them run it themselves.

What do you dislike about WordPress.com?

There are far too many things that REQUIRE a plugin. Without a plugin, user management is a pain in the ***. Setting up permissions is an all or nothing out of the box and we lack a lot of what is in most commercial CMS apps that aren't so easy to accomplish. Secondly, plugins are a crap shoot and there is little quality control. I have found free plugins that work amazingly and paid plugins that end up becoming resource hogs. For things that should have been built in. Unless you live and breath Wordpress -- which I don't as I'm not using it daily -- it can be overwhelming.

What problems is WordPress.com solving and how is that benefiting you?

Getting information out to the public easily and efficiently without having to have the end users come to me! I was once a web developer, graduate degrees in the sciences means that I'm a little more valued elsewhere! I don't want to be the person to support everything...and this allows me not to have to do anything with the exception of installation and quick instruction. Usually I can hand off my work to someone else with technical skills who may actually be able to do more!

Small Business (50 or fewer emp.)
Jan 12, 2017
 Source
Overall Rating:
5.0
MH
Monika H.
Editor
Share
"Fast, Easy, Manageable"
What do you like best about WordPress.com?

I love how easy it is to get started with a template. There are so many great templates available for a business website for free, and easily customized. I've found the right template covers 90% of my needs, while equally easy-to-use plugins cover the remaining ones. You don't have to know how to code websites or even be much of a techie to use WordPress! And there are so many great tutorials out there to guide you through it step by step.

What do you dislike about WordPress.com?

I do wish WordPress had better solutions to brute-force attacks. I know this is a problem with just about any website that has a login page, but when one of my websites started getting 20+ failed logins per day from foreign countries, it took me a long time to research and implement the right solutions. If WordPress could provide better protection against brute-force attacks right out of the gate, that might save people a lot of time, worry, and frustration.

What problems is WordPress.com solving and how is that benefiting you?

As a freelancer, my website is my business's face to the world. All of my business is done online, and WordPress: 1. Makes connecting me with my customers possible; 2. Allows me to provide clear descriptions of services and prices, helpful FAQs, and a contact form; 3. Lets me show off my previous projects in a neatly tiled "portfolio" page, where potential customers can click through products I've worked on available at retailer websites; and 4. Allows me to share customer testimonials. If it handled online payments and e-signing documents, it would literally be a one-stop-solution for me.

Small Business (50 or fewer emp.)
Jan 11, 2017
 Source
Overall Rating:
5.0
Joy M. avatar
Joy M.
Dallas Chapter Secretary
Share
"Great For Bloggers "
What do you like best about WordPress.com?

I love the user layout and customization options that is available with WordPress and WordPress themes. Great for blogging and checking out new online content. There is also a mobile app that is free to use, which is avaliable in Apple's App store as well as the Google PlayStore.

What do you dislike about WordPress.com?

The premium version of WordPress is a bit costly for my taste,and isn't worth it if you are just a causal user oif the site. I wish the premium version was not so high priced

What problems is WordPress.com solving and how is that benefiting you?

It is a great tool to get yourself out there if you blog.

Small Business (50 or fewer emp.)
Jan 10, 2017
 Source
Overall Rating:
5.0
Daniela B. avatar
Daniela B.
Account Strategist
Share
"Perfect for website creation and content management"
What do you like best about WordPress.com?

- Great plugins for absolutely everything! - User-friendly, online, open-source website creation tool that enables my agency to create informative and e-commerce websites for our clients. - Simplicity. Very easy to use and operate on a daily basis. Easy for our clients to learn to use to run their own website (especially ecommerce sites, at least the basics: making minor content changes, adding/removing products, etc). Some of our clients are not 'techy' so they fear not being able to edit and manage their own website. But throughout the years, many plugins have made it easier for the mass public to use - Very good for SEO purposes. There are great plugin that aid you in setting up your SEO the right way to ease visibility on search engines

What do you dislike about WordPress.com?

- Difficult to edit websites on mobile, it should be easier and faster to make changes on the go - Open source: a good and bad thing. It's easier for hackers to find loopholes and hack your website. However, there are many ways to protect yourself from this risk - Dashboard has had the same old, generic look for years. Although they added colors and personalization, it still looks dull and boring.

What problems is WordPress.com solving and how is that benefiting you?

Wordpress enables my agency to create beautiful, modern, and fast informative and e-commerce websites for our clients. A huge benefit is that it's relative easy to manage, which is great for our clients who run their own businesses.

Mid Market (51-1000 emp.)
Jan 10, 2017
 Source
Overall Rating:
5.0
DB
Debra B.
Director Research & Corporate Volunteer Coordinator, Office Manager
Share
"Using Wordpress for many years "
What do you like best about WordPress.com?

Simple, very integrative to other platforms we need to use it with and easily sharable

What do you dislike about WordPress.com?

I really like so no real negatives, it gets a glitchy sometimes but that could be the other platforms

What problems is WordPress.com solving and how is that benefiting you?

Mass knowledge ina quick fashion and we realize it is very shareable and manageable

Small Business (50 or fewer emp.)
Oct 31, 2016
 Source
Overall Rating:
5.0
Julie N. avatar
Julie N.
Project Manager
Share
"It powers our company"
What do you like best about WordPress.com?

I work with Wordpress every. Single. Day. It is the content management system to hundreds of websites that our clients manage. What do I like best? It is constant updating, constantly evolving. Search engine optimization is easier than ever utilizing Wordpress. Plugins allow you to add more functionality to your site than you can ever imagine turning your website from a site simple site into a machine.

What do you dislike about WordPress.com?

I dislike that people build bots try to take down Wordpress sites through malware. I dislike how many plugins you have to install to get functionality that should purely exist in the Wordpress framework.

What problems is WordPress.com solving and how is that benefiting you?

We are building websites that are user friendly and easy to manage. We are giving our clients the power they deserve. They don't have to pay an arm and a leg for a designer and developer every time they want to make an edit and for that, they are grateful.

Small Business (50 or fewer emp.)
Oct 31, 2016
 Source
Overall Rating:
5.0
DN
Diep N.
Web Developer
Share
"Powerful Content Management System"
What do you like best about WordPress.com?

It's so simple to use and it is SEO friendly. You don't have to have any previous programming experience to get into Wordpress. Of course, there are many tutorials to get you started online.

What do you dislike about WordPress.com?

Since it is so easy to learn, people can just install different themes and plugins for their website. There's tons and tons of different themes but you might run into someone using the same theme for their website. As such, I think that is the one thing I disliked.

What problems is WordPress.com solving and how is that benefiting you?

The business has a website and it's driving a lot of traffic to it.

Small Business (50 or fewer emp.)
Oct 13, 2016
 Source
Overall Rating:
5.0
JS
Jennifer S.
Primary Photographer
Share
"Wordpress Deserves a Shot"
What do you like best about WordPress.com?

I love all of the design options and the countless customization for all types of categories. No matter what kind of blog you want to design, there is something for you. You can use Wordpress on its own, or integrate it into your existing website.

What do you dislike about WordPress.com?

Some of the prettier or more complex designs are paid, but that doesn't really take away from the large list of free designs available.

What problems is WordPress.com solving and how is that benefiting you?

I am able to post past and current work in any fashion for clients to go and look at. They can also provide any feedback they please. It's also a great way for potential clients to get ahold of you if they like what they see. A lot of photographers use blogs to keep clients in the loop with what they are doing.

Small Business (50 or fewer emp.)
Oct 03, 2016
 Source
Overall Rating:
5.0
AF
Ashley F.
Marketing Manager
Share
"Easy to create and maintain"
What do you like best about WordPress.com?

Wordpress is easy to learn, and there are a variety of different templates, plugins and widgets to give your site the look and feel you want. Wordpress integrates with a variety of applications and can tie all of your social media into a site.

What do you dislike about WordPress.com?

Sometimes it can be confusing to navigate the platform, as there are so many options and different areas where customizable features are located.

What problems is WordPress.com solving and how is that benefiting you?

It makes it easy to communicate with our customers. Our mailing list has been able to grow, thanks to integration with constant contact, and the ability to update our blog from the wordpress platform.

Small Business (50 or fewer emp.)
Sep 12, 2016
 Source
Overall Rating:
5.0
Cassie T. avatar
Cassie T.
Content Specialist
Share
"Wordpress Makes Site-Building and Content Creation Easy"
What do you like best about WordPress.com?

Primarily Wordpress is ideal if you're looking for an interface that is intuitive enough for a novice to navigate. For me, this was perfect. I've used it both to build my own website, and for work in content creation. In both instances Wordpress has been highly responsive and customizable.

What do you dislike about WordPress.com?

Some of the themes are a bit basic, and I wish there were more mobile friendly site templates that have a crisp, clean look. Too often you see many businesses flocking to the same themes these days, which makes it difficult to stand out if you too are using one that many others favor.

What problems is WordPress.com solving and how is that benefiting you?

Creating content that is eye-catching and exists on a site that is both responsive and user-friendly have been the primary goals in my work as a writer. For my own Wordpress website, creating a site that is elegant and simple was my focus, and I was able to achieve that with Wordpress.

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