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Tidio Logo
Tidio
Seamless Customer Communication Platform
4.7
(1,413)
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Tidio Reviews & Product Details

Tidio Overview
What is Tidio?

Tidio Chat is a cloud-based live chat platform that can be quickly integrated into your website. The platform features a customizable interface that lets companies make the live chat interface aligns with existing branding efforts. It also supports over 140 languages and ensures better engagement with customers. 

Company Tidio LLC
Year founded 2013
Company size 51-200 employees
Headquarters San Francisco
Social Media
Managed by:
KM
Khalid Mohamed
UX/UI web design
Tidio Categories on Findstack
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What Tidio is best for?
How does Tidio compare to ChatBot?
What are the pros and cons of Tidio?
Tidio Product Details
Capabilities
AI
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Desktop Chromebook, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Tidio Features
Agent Collaboration
Agent Performance Analytics
Audio and Video Chat
Automated Responses
CRM Integration
Canned Responses
Chat Encryption
Chat History
Chat Routing
Chat Tags
Chat Transcripts
Chat Transfer
Chatbot Integration
Co-Browsing
Custom Branding
Customizable Chat Widgets
Email Integration
Feedback Collection
File Sharing
Mobile Compatibility
Multi-language Support
Offline Messaging
Proactive Chat Invitations
Queue Management
Real-Time Chat
Social Media Integration
Typing Indicators
Visitor Analytics
Visitor Information Dashboard
Visitor Tracking
Tidio Media
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Tidio Screenshots
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: September 10, 2024
Tidio Logo
1,413 Tidio Reviews
4.7 out of 5
Small Business (50 or fewer emp.)
May 20, 2022
 Source
Overall Rating:
5.0
AD
Albert D.
Software Engineer
Share
"Really easy set up and great customer service"
What do you like best about Tidio?

Easy of use, great design, strong chatbot customizability, free plan

What do you dislike about Tidio?

Not really focused on SaaS. But still checks almost all boxes for it.

What problems is Tidio solving and how is that benefiting you?

Live chat with people coming to our website. Helps us get more leads.

Small Business (50 or fewer emp.)
May 19, 2022
 Source
Overall Rating:
5.0
HC
Hannah C.
Director Of Customer Relations
Share
"Great speed, efficiency and ingenuity."
What do you like best about Tidio?

I like all the different features that are available such as: automated chatbots that create efficiency, workflows, email campaigns, etc. Also the Customer Service is on point. They respond immediately, always help, and provide me with anything I need.

What do you dislike about Tidio?

From the few years I have been using it I really haven't found anything I disliked if I'm being honest.

What problems is Tidio solving and how is that benefiting you?

We are solving EFFICIENCY is the biggest one. Working in the industry we do (the health and wellness space) people have a million questions. The workflows provided by Tidio make it 10x easier to have those automated questions answered. So that our staff can focus on other things. We love the statistics as well because it allows us to understand what works and what does not work.

Small Business (50 or fewer emp.)
May 17, 2022
 Source
Overall Rating:
5.0
JD
Jamie D.
Software Engineer
Share
"Well designed solution easy to integrate"
What do you like best about Tidio?

It's extremely well designed so it can be integrated into most digital products without negatively affecting the brand experience. It probably enhances it by adding a valuable feeling that you are there to support your users. Also, it's 1 line of code to embed and does not affect the speed of your site or application in a big way. I almost forgot to mention the mobile app which is really handy for quickly reply’s ing to a customer if no one is in the office.

What do you dislike about Tidio?

There's almost nothing I don't like about it so far. As an agency, we've used this in websites and apps and it's worked almost flawlessly every time.

What problems is Tidio solving and how is that benefiting you?

It enhances the customer experience by giving users an extremely easy way to offload an issue they are having immediately and feel like it has been logged. On the service providers' side, you get the assurance that customers feel supported without the stress of having to reply immediately every time. All requests for support or questions are logged and you can automate responses that let users know you will get back to them.

Small Business (50 or fewer emp.)
May 17, 2022
 Source
Overall Rating:
5.0
JG
Jason G.
Content Creator
Share
"Easy to setup and so helpful"
What do you like best about Tidio?

My favourite feature is how tidio tells

What do you dislike about Tidio?

My favourite feature is how tidio tells you when a visitor is on your website, giving you the opportunity to message personally or be prepared for a question

What problems is Tidio solving and how is that benefiting you?

Tidio is helping my business by allowing me to engage with customers personally and increasing sales by not losing potential customers

Small Business (50 or fewer emp.)
May 17, 2022
 Source
Overall Rating:
5.0
MP
Marcin P.
Ceo
Share
"Highly recommend"
What do you like best about Tidio?

I love how chatbots are working. I feel that works much more than Intercom chatbots, but is much cheaper.

What do you dislike about Tidio?

Lack of truly marketing automations module with emails.

What problems is Tidio solving and how is that benefiting you?

We are support our users via Tidio chat.

Small Business (50 or fewer emp.)
May 13, 2022
 Source
Overall Rating:
5.0
Daniel P. avatar
Daniel P.
Full Stack Developer
Share
"Best live chat and support system for my softwares and web site"
What do you like best about Tidio?

The real time notifications on all connected devices once a user send a message from my websites and it also shows the page the user was in before deciding to get support

What do you dislike about Tidio?

It doesn't offer language translation for a multilingual web app, I have to manually configure it base on the languages I think the website users might be using

What problems is Tidio solving and how is that benefiting you?

I'm solving the problem communication between the users of my website with my support team. Instead of having to allow the user send an email then sit patiently waiting for a reply, with Tidio I now offer live chat and support. Response time has increase by over 3000%

Small Business (50 or fewer emp.)
May 13, 2022
 Source
Overall Rating:
5.0
AD
Akshay D.
Admin
Share
"It's so amazing. I got Postive response from my Visiotrs"
What do you like best about Tidio?

The Look of Tidio and Sound is so reliable. Even, I also like the Chatbot feature with the Templates they give. I have no words to tell about their Support. Really

What do you dislike about Tidio?

Tidio doesn't have a feature to clear the history of old visitors. The previous chat is always visible to him/her. That's what I only don't like about Tidio. Thanks

What problems is Tidio solving and how is that benefiting you?

I am solving issues of Users, Complaints, Answering their Questions

Small Business (50 or fewer emp.)
May 12, 2022
 Source
Overall Rating:
5.0
JS
James S.
Company Director
Share
"One of the best Live chat systems i've used"
What do you like best about Tidio?

Very easy to set up with "click and drag",

What do you dislike about Tidio?

Very little! Only thing I can think of is no Whatsapp intergration yet, But it's coming soon.

What problems is Tidio solving and how is that benefiting you?

We use Tidio to handle all our support queries through Live Chat on our website and facebook messenger

Small Business (50 or fewer emp.)
May 12, 2022
 Source
Overall Rating:
5.0
PC
Patrick C.
Owner
Share
"love this app!"
What do you like best about Tidio?

I love that I can interact with my customers in real-time straight from my website to my phone!

What do you dislike about Tidio?

I have not found a down side yet and I have been using this app for over a year.

What problems is Tidio solving and how is that benefiting you?

I can see what pages my customers visited and where they bounced. This helps me optimize the pages that are not holding attention. And as I previously stated, I can talk to my customers in real time. Answer questions, offer a discount etc.

Small Business (50 or fewer emp.)
May 10, 2022
 Source
Overall Rating:
5.0
CK
Chaim K.
C Eo
Share
"Tidio is incredible"
What do you like best about Tidio?

It is so fast and it works incredibly. I love using it for my business and I recommend it for everyone running their own business

What do you dislike about Tidio?

I dislike how sometimes the tracking shows the wrong locations of customers

What problems is Tidio solving and how is that benefiting you?

Chatting with my customers who need help when shopping

Small Business (50 or fewer emp.)
May 09, 2022
 Source
Overall Rating:
5.0
Austin M. avatar
Austin M.
Ceo/Founder
Share
"Great chat service"
What do you like best about Tidio?

The lead generation is great for my company thank you Tidio ! I love the company and chat service! Performs amazing Thank you I needed this for my website.

What do you dislike about Tidio?

nothing really I love the app. I recommend using this app 100%!!!!! Thank you so much for helping me integrate the live chat so easily. Hope I can still use you guys in the future,

What problems is Tidio solving and how is that benefiting you?

Leads are great and work out so well. I would highly recommend using tidio! To any company. Solar is my industry but it works for every corp. Have a great day

Small Business (50 or fewer emp.)
May 09, 2022
 Source
Overall Rating:
5.0
JR
Jerome R.
Founder And Ceo Of 2kabes
Share
"Great experience"
What do you like best about Tidio?

I have used tidio for over 2 years and I am more than satisfied. Before upgrading my account to get Pro features I used it without any issue. They have Android, Windows and iOS app

What do you dislike about Tidio?

I am recommending it so I don't really got any issue with Tidio

What problems is Tidio solving and how is that benefiting you?

Tidio gives me statistics of my visitors and wich pages they are browsing. Customers are able to chat instantly and I can answer wherever I am because of the mobile application

Small Business (50 or fewer emp.)
May 08, 2022
 Source
Overall Rating:
5.0
EO
Eromosele O.
Owner/Ceo
Share
"My honest Tidio review"
What do you like best about Tidio?

By far the best chat support platform out there. I've been using Tidio for days now and the only thing I can say is that I've never has any issues. Within the first few days, I got more leads than I did in the previous month. In addition to all I've said, at first, I was worried that Tidio might impact negatively on my site's speed because it uses JavaScript integration but I was completely wrong because my site's speed wasn't affected a bit

What do you dislike about Tidio?

I don't think there's anything to "dislike" about Tidio. At least not for now. My experience has been nothing but great

What problems is Tidio solving and how is that benefiting you?

Increased leads generation Better ways to provide support to my customers

Small Business (50 or fewer emp.)
May 07, 2022
 Source
Overall Rating:
5.0
LR
Leon R.
Creative Director
Share
"Tidio software is the perfect tool to communicate in real time with my clients"
What do you like best about Tidio?

A perfect tool to communicate in real-time with my clients, easy to set up and simple for understanding. The chatbots are a great time / manpower saver

What do you dislike about Tidio?

Nothing, so far so good, would be great if it was a bit cheaper for startup or price based on users numbers

What problems is Tidio solving and how is that benefiting you?

Tidio makes my site more personal. When a customer has a question regarding a product function or our return policy it's easy to answer in real-time. As well as offers and discounts

Mid Market (51-1000 emp.)
May 05, 2022
 Source
Overall Rating:
5.0
PW
Prospero W.
Marketing Director
Share
"Easy to set up, saves so much time for our customer service team"
What do you like best about Tidio?

Automated chat flow is my favorite feature

What do you dislike about Tidio?

Nothing particularly, it takes some time to get familiar

What problems is Tidio solving and how is that benefiting you?

lack of customer service staff, this app saves quite a lot of time and we can focus more on a deeper customer shopping experience

Small Business (50 or fewer emp.)
May 04, 2022
 Source
Overall Rating:
5.0
Mostafa A. avatar
Mostafa A.
Chairman Of The Board
Share
"Well UI/UX"
What do you like best about Tidio?

The bot Feature is well designed too, You are free to do anything

What do you dislike about Tidio?

To be honest nothing special at least yet

What problems is Tidio solving and how is that benefiting you?

The most important managing my whole chats anywhere on a platform at the same time

Small Business (50 or fewer emp.)
May 03, 2022
 Source
Overall Rating:
5.0
BG
Brian G.
Web Developer
Share
"Awesome Chat Support for Freelancing"
What do you like best about Tidio?

Easy to set up. Easy to add to website. Notifications are instant and there are plenty of app features available on to stay in contact with customers. Very customizable too.

What do you dislike about Tidio?

Free features could allow for instantly knowing when visitors are on the website. As it is not very affordable for young entrepreneurs just starting. Better functioning for multiple languages would help.

What problems is Tidio solving and how is that benefiting you?

Being able to contact customers right from the website skips the emailing part of it and creates and immediate connection. Also as an entrepreneur I can add these great features to my customers sites.

Small Business (50 or fewer emp.)
May 02, 2022
 Source
Overall Rating:
5.0
Matthias M. avatar
Matthias M.
Chargé De Communication
Share
"Clearly the greatest Chatbot solution!"
What do you like best about Tidio?

The integration, UX and support are incredible.

What do you dislike about Tidio?

The price is a bit expensive, but it is still worth it.

What problems is Tidio solving and how is that benefiting you?

I wanted a simple solution for my clients to communicate with me.

Small Business (50 or fewer emp.)
May 02, 2022
 Source
Overall Rating:
5.0
Ray B. avatar
Ray B.
Ceo & Founder, Publisher / Producer
Share
"Wonderful Chatbot App with Great Customer Service"
What do you like best about Tidio?

it's a beautiful clean look; not trashy. also a lot of the features are free. they are transparent about what you have to pay for from the beginning. no hidden fees. also the customer service is remarkable!

What do you dislike about Tidio?

it takes some technical skills and a little bit of learning, and time to setup. but after that its a wiz. no problems

What problems is Tidio solving and how is that benefiting you?

providing customer support, promoting our website's products & services, gaining audience feedback and leads.

Small Business (50 or fewer emp.)
Apr 27, 2022
 Source
Overall Rating:
5.0
AC
Anthony C.
Responsable E Commerce
Share
"Meilleur chat pour e-commerce utilisé jusqu'a aujourd'hui"
What do you like best about Tidio?

La simplicité d'utilisation, les intégrations, les templates qui aide a sa conception

What do you dislike about Tidio?

Rien si ce n'est un manque d'intégration d'outils de marketing francophone comme sendinblue

What problems is Tidio solving and how is that benefiting you?

Répondre aux besoins du client sans devoir être derrière le chat à répondre ce qui est difficile pour une TPE

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