Tidio Reviews & Product Details

Easy of use, great design, strong chatbot customizability, free plan

Not really focused on SaaS. But still checks almost all boxes for it.

Live chat with people coming to our website. Helps us get more leads.

I like all the different features that are available such as: automated chatbots that create efficiency, workflows, email campaigns, etc. Also the Customer Service is on point. They respond immediately, always help, and provide me with anything I need.

From the few years I have been using it I really haven't found anything I disliked if I'm being honest.

We are solving EFFICIENCY is the biggest one. Working in the industry we do (the health and wellness space) people have a million questions. The workflows provided by Tidio make it 10x easier to have those automated questions answered. So that our staff can focus on other things. We love the statistics as well because it allows us to understand what works and what does not work.

It's extremely well designed so it can be integrated into most digital products without negatively affecting the brand experience. It probably enhances it by adding a valuable feeling that you are there to support your users. Also, it's 1 line of code to embed and does not affect the speed of your site or application in a big way. I almost forgot to mention the mobile app which is really handy for quickly reply’s ing to a customer if no one is in the office.

There's almost nothing I don't like about it so far. As an agency, we've used this in websites and apps and it's worked almost flawlessly every time.

It enhances the customer experience by giving users an extremely easy way to offload an issue they are having immediately and feel like it has been logged. On the service providers' side, you get the assurance that customers feel supported without the stress of having to reply immediately every time. All requests for support or questions are logged and you can automate responses that let users know you will get back to them.

My favourite feature is how tidio tells

My favourite feature is how tidio tells you when a visitor is on your website, giving you the opportunity to message personally or be prepared for a question

Tidio is helping my business by allowing me to engage with customers personally and increasing sales by not losing potential customers

I love how chatbots are working. I feel that works much more than Intercom chatbots, but is much cheaper.

Lack of truly marketing automations module with emails.

We are support our users via Tidio chat.

The real time notifications on all connected devices once a user send a message from my websites and it also shows the page the user was in before deciding to get support

It doesn't offer language translation for a multilingual web app, I have to manually configure it base on the languages I think the website users might be using

I'm solving the problem communication between the users of my website with my support team. Instead of having to allow the user send an email then sit patiently waiting for a reply, with Tidio I now offer live chat and support. Response time has increase by over 3000%

The Look of Tidio and Sound is so reliable. Even, I also like the Chatbot feature with the Templates they give. I have no words to tell about their Support. Really

Tidio doesn't have a feature to clear the history of old visitors. The previous chat is always visible to him/her. That's what I only don't like about Tidio. Thanks

I am solving issues of Users, Complaints, Answering their Questions

Very easy to set up with "click and drag",

Very little! Only thing I can think of is no Whatsapp intergration yet, But it's coming soon.

We use Tidio to handle all our support queries through Live Chat on our website and facebook messenger

I love that I can interact with my customers in real-time straight from my website to my phone!

I have not found a down side yet and I have been using this app for over a year.

I can see what pages my customers visited and where they bounced. This helps me optimize the pages that are not holding attention. And as I previously stated, I can talk to my customers in real time. Answer questions, offer a discount etc.

It is so fast and it works incredibly. I love using it for my business and I recommend it for everyone running their own business

I dislike how sometimes the tracking shows the wrong locations of customers

Chatting with my customers who need help when shopping

The lead generation is great for my company thank you Tidio ! I love the company and chat service! Performs amazing Thank you I needed this for my website.

nothing really I love the app. I recommend using this app 100%!!!!! Thank you so much for helping me integrate the live chat so easily. Hope I can still use you guys in the future,

Leads are great and work out so well. I would highly recommend using tidio! To any company. Solar is my industry but it works for every corp. Have a great day

I have used tidio for over 2 years and I am more than satisfied. Before upgrading my account to get Pro features I used it without any issue. They have Android, Windows and iOS app

I am recommending it so I don't really got any issue with Tidio

Tidio gives me statistics of my visitors and wich pages they are browsing. Customers are able to chat instantly and I can answer wherever I am because of the mobile application

By far the best chat support platform out there. I've been using Tidio for days now and the only thing I can say is that I've never has any issues. Within the first few days, I got more leads than I did in the previous month. In addition to all I've said, at first, I was worried that Tidio might impact negatively on my site's speed because it uses JavaScript integration but I was completely wrong because my site's speed wasn't affected a bit

I don't think there's anything to "dislike" about Tidio. At least not for now. My experience has been nothing but great

Increased leads generation Better ways to provide support to my customers

A perfect tool to communicate in real-time with my clients, easy to set up and simple for understanding. The chatbots are a great time / manpower saver

Nothing, so far so good, would be great if it was a bit cheaper for startup or price based on users numbers

Tidio makes my site more personal. When a customer has a question regarding a product function or our return policy it's easy to answer in real-time. As well as offers and discounts

Automated chat flow is my favorite feature

Nothing particularly, it takes some time to get familiar

lack of customer service staff, this app saves quite a lot of time and we can focus more on a deeper customer shopping experience

The bot Feature is well designed too, You are free to do anything

To be honest nothing special at least yet

The most important managing my whole chats anywhere on a platform at the same time

Easy to set up. Easy to add to website. Notifications are instant and there are plenty of app features available on to stay in contact with customers. Very customizable too.

Free features could allow for instantly knowing when visitors are on the website. As it is not very affordable for young entrepreneurs just starting. Better functioning for multiple languages would help.

Being able to contact customers right from the website skips the emailing part of it and creates and immediate connection. Also as an entrepreneur I can add these great features to my customers sites.

The integration, UX and support are incredible.

The price is a bit expensive, but it is still worth it.

I wanted a simple solution for my clients to communicate with me.

it's a beautiful clean look; not trashy. also a lot of the features are free. they are transparent about what you have to pay for from the beginning. no hidden fees. also the customer service is remarkable!

it takes some technical skills and a little bit of learning, and time to setup. but after that its a wiz. no problems

providing customer support, promoting our website's products & services, gaining audience feedback and leads.

La simplicité d'utilisation, les intégrations, les templates qui aide a sa conception

Rien si ce n'est un manque d'intégration d'outils de marketing francophone comme sendinblue

Répondre aux besoins du client sans devoir être derrière le chat à répondre ce qui est difficile pour une TPE