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SurveySparrow
Engage with Conversational Surveys
4.4
(1,903)
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SurveySparrow Reviews & Product Details

SurveySparrow Overview
What is SurveySparrow?

SurveySparrow is a platform built to empower users to create and share highly engaging, mobile-first surveys while ensuring a chat-like experience. The platform is highly customizable and can be deployed via a webpage, or chatbot (using a conversational format), and can be easily distributed across different audience segments.

Company SurveySparrow Inc.
Year founded 2017
Company size 51-200 employees
Headquarters San Francisco, California, United States
Social Media
SurveySparrow Categories on Findstack
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Crevio
Sponsored
5.0
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$29.00/month
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Ask Questions about SurveySparrow
What SurveySparrow is best for?
How does SurveySparrow compare to Survicate?
What are the pros and cons of SurveySparrow?
SurveySparrow Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
SurveySparrow Features
A/B Testing
Advanced Analytics
Anonymous Responses
Collaboration Tools
Custom Branding
Customizable Templates
Data Export
Drag-and-Drop Builder
Email Distribution
Incentive Management
Mobile Survey Support
Multi-User Management
Multilingual Surveys
NPS Surveys
Offline Response Collection
Panel Management
Partial Responses
Pre-built Survey Questions
Question Library
Real-time Reporting
Response Quotas
Response Validation
Skip Logic
Survey Embedding
Survey Logic/Branching
Survey Scheduling
Survey Sharing
Survey Templates
Survey URL Customization
Third-party Integrations
SurveySparrow Media
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SurveySparrow Screenshots
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: December 20, 2024
SurveySparrow Logo
1,903 SurveySparrow Reviews
4.4 out of 5
Mid Market (51-1000 emp.)
Sep 14, 2020
 Source
Overall Rating:
5.0
CK
Chris K.
Founder
Share
"Survey Sparrow is a great resource"
What do you like best about SurveySparrow?

Flexibility that allows for multiple types of questions in the same survey

What do you dislike about SurveySparrow?

Nothing, so far our experience has been great!

What problems is SurveySparrow solving and how is that benefiting you?

We're getting good feedback from stakeholder groups that is helping us plan more effectively

Enterprise (> 1000 emp.)
Sep 12, 2020
 Source
Overall Rating:
5.0
Vishvajeet M. avatar
Vishvajeet M.
Assistant Manager
Share
"Project Manager"
What do you like best about SurveySparrow?

Easy to use and relevant surveys. Learn.

What do you dislike about SurveySparrow?

Less surveys to offer. Also less money on offer.

What problems is SurveySparrow solving and how is that benefiting you?

It's making me feel important and will also help me financially. Career builder

Small Business (50 or fewer emp.)
Sep 10, 2020
 Source
Overall Rating:
5.0
Bharadwaj P. avatar
Bharadwaj P.
India Representative For Assumption University Of Thailand
Share
"Excellent product built by a passionate team"
What do you like best about SurveySparrow?

Usability and value for money ... great product

What do you dislike about SurveySparrow?

Nothing much to say here .... pretty much everything is good

What problems is SurveySparrow solving and how is that benefiting you?

Gathering information from customers / partners / employees

Small Business (50 or fewer emp.)
Sep 10, 2020
 Source
Overall Rating:
5.0
SK
Sophie K.
Founder
Share
"Sparrow is great and super user friendly!"
What do you like best about SurveySparrow?

It's a super user friendly platform, you can easily create surveys that look professional with a range of options and questions.

What do you dislike about SurveySparrow?

I'd like another option to review the data in different segments and maybe some data analysis tool?

What problems is SurveySparrow solving and how is that benefiting you?

professionalism of surveys - and easy format to send with a great user experience.

Small Business (50 or fewer emp.)
Sep 10, 2020
 Source
Overall Rating:
5.0
EG
Erica G.
Founder
Share
"Surveys for every platform, every device."
What do you like best about SurveySparrow?

SurveySparrow's dashboard makes it super easy to share my surveys across different platforms.

What do you dislike about SurveySparrow?

I wish customization was a bit more intuitive. Once I mastered the learning curve, though, it was fine.

What problems is SurveySparrow solving and how is that benefiting you?

I use the platform to survey my readers. I ask them what they want, when they want it, and how they want it delivered.

Mid Market (51-1000 emp.)
Sep 09, 2020
 Source
Overall Rating:
5.0
Poojaa S. avatar
Poojaa S.
Founder & Director (Holistic Healer & Life Coach) @ Bodhisattva Ps Holistic Healing Studio
Share
"Unique,Customer Friendly & Competitive !!!"
What do you like best about SurveySparrow?

SurveySparrow can gives thousands of customers the best experience even if they are from different verticals & line of operations as you can customize it as per your unique requirements & it just fits into your business model ......

What do you dislike about SurveySparrow?

Pricing can be re- looked at to make them more pocket friendly for the start ups

What problems is SurveySparrow solving and how is that benefiting you?

- Customer Engagement Levels have Improved - We are able to design our Products as per the Voice of the customer - The changes can be made & Implemented almost in real time basis as the feedback comes instant , previously before we realized the issues customers will disappear

Small Business (50 or fewer emp.)
Sep 08, 2020
 Source
Overall Rating:
5.0
Pamela L. avatar
Pamela L.
Business
Share
"I have done a couple of surveys with sparrow and had a great experience. A wonderful service"
What do you like best about SurveySparrow?

Organized, easy to understand. Overall great experience

What do you dislike about SurveySparrow?

Nothing, all good. Never had a bad experience with sparrow.

What problems is SurveySparrow solving and how is that benefiting you?

Having an essier approach to customers about our business, survey-wise

Mid Market (51-1000 emp.)
Sep 08, 2020
 Source
Overall Rating:
5.0
DA
Deepak A.
Founder
Share
"Great experience so far"
What do you like best about SurveySparrow?

Ready to use Survey templates feature, meetings feedback

What do you dislike about SurveySparrow?

Distribution of survey sometimes become a challenge

What problems is SurveySparrow solving and how is that benefiting you?

Running nps survey with customer, employees and user feedback, market research

Mid Market (51-1000 emp.)
Sep 08, 2020
 Source
Overall Rating:
5.0
Prithvi S. avatar
Prithvi S.
Mentor
Share
"An unparalleled survey experience"
What do you like best about SurveySparrow?

The survey creation dashboard is amazingly well designed with a multitude of options for question types and branding avenues

What do you dislike about SurveySparrow?

The cost of subscription is slightly on the higher side

What problems is SurveySparrow solving and how is that benefiting you?

Market research survey, customer satisfaction (NPS) feedback

Small Business (50 or fewer emp.)
Sep 08, 2020
 Source
Overall Rating:
5.0
Jadé M. avatar
Jadé M.
Occupational Therapist
Share
"User Friendly w/ Aesthetic Appeal!"
What do you like best about SurveySparrow?

I appreciate how easy the design process is. It's not complicated at all! Plus, marketing is persistent in helping you find the best options for you.

What do you dislike about SurveySparrow?

Not much that I can think of. SurveySparrow makes most everything quick and easy.

What problems is SurveySparrow solving and how is that benefiting you?

Presently working on how best to use this for analyzing participant experiences

Mid Market (51-1000 emp.)
Sep 08, 2020
 Source
Overall Rating:
5.0
RS
Rhythm S.
Founder
Share
"Super Simple to set up, amazingly effective survey forms!"
What do you like best about SurveySparrow?

SurveySparrow makes it really easy to create great surveys. The flows are really intuitive and they cover almost every possible functionality. The best part I like about the surveys is that they are highly interactive and delivers a very humane experience, unlike any other survey platform I have used.

What do you dislike about SurveySparrow?

There is hardly anything to dislike, I don't think I would move back to any other survey tool for a long time. There is just just one thing that it's not the cheapest one available but again SurveySparrow delivers more than value for money.

What problems is SurveySparrow solving and how is that benefiting you?

We use SurveySparrow primarily to take feedback from instagram inflencers associated with us. Our survey completion rate increased by over 60% when we shifted from our inhouse form to Survey Sparrow. And it took me just 15 minutes to set it all up.

Small Business (50 or fewer emp.)
Sep 08, 2020
 Source
Overall Rating:
5.0
Shannon J. G. avatar
Shannon J. G.
Change Management Guide
Share
"Easy to use/intuitive UI/UX, fun for users/survey takers"
What do you like best about SurveySparrow?

SurveySparrow is a fun and fresh survey platform. It has a sleek and modern look to its surveys, so when you send them out, your survey-takers feel like they're actually having a conversation with you instead of just giving you data. It keeps them interested in the survey process. It's also very simple and intuitive to set up a survey. There are pre-filled common survey types (and even some uncommon types that inspired me to create some new types of surveys!). If you want to create a totally custom survey, it's simple to do that as well.

What do you dislike about SurveySparrow?

It's a newer entrant to the survey market, so it may take you a few minutes to figure out the way it works best for you and your company. Also, you'll have to teach it to others on your team who may already come to the table with experience with other survey systems.

What problems is SurveySparrow solving and how is that benefiting you?

We use this for external survey needs.

Small Business (50 or fewer emp.)
Sep 08, 2020
 Source
Overall Rating:
5.0
LW
Leon W.
Founder
Share
"Flying High"
What do you like best about SurveySparrow?

The platform is Intuitive and has an easy to use interface.

What do you dislike about SurveySparrow?

The Free plan has limitations. Especially the monthly responses.

What problems is SurveySparrow solving and how is that benefiting you?

Being able to further qualify leads and potential prospects, by engineering the correct amount of data.

Small Business (50 or fewer emp.)
Sep 02, 2020
 Source
Overall Rating:
5.0
Adelewa O. avatar
Adelewa O.
Project Manager
Share
"My experience using survey sparrow"
What do you like best about SurveySparrow?

The most exciting thing about survey sparrow is that it is an all in one solution for businesses

What do you dislike about SurveySparrow?

I want the user interface to be more attractive

What problems is SurveySparrow solving and how is that benefiting you?

Survey sparrow has improved my business by using it to get feedback from clients

Mid Market (51-1000 emp.)
Aug 28, 2020
 Source
Overall Rating:
5.0
Neetasha P. avatar
Neetasha P.
Customer Success Manager Australia|New Zealand|Middle East|Africa|India Region
Share
"Impressive and an efficient tool."
What do you like best about SurveySparrow?

From creating the forms customized and asking related and relevant questions , it is a great and easy tool to use. and the best part is the easy setup.

What do you dislike about SurveySparrow?

There is always scope of improvement in any tool like th UI and UX especially with survey sparrow.

What problems is SurveySparrow solving and how is that benefiting you?

it helps me build the right survey for my customers on a 360 degree feedback. with the available templates it makes my work more easier.

Small Business (50 or fewer emp.)
Jul 15, 2020
 Source
Overall Rating:
5.0
Carlos M. avatar
Carlos M.
Director Creativo
Share
"Incredible options for creating surveys"
What do you like best about SurveySparrow?

The tools within the platform give power to the surveys created.

What do you dislike about SurveySparrow?

In my first survey I could not add a name variable and link it to a previous answer.

What problems is SurveySparrow solving and how is that benefiting you?

Automation when writing creative briefs with my clients. The benefit I have seen is the concentration of responses on a single platform.

Small Business (50 or fewer emp.)
Jul 03, 2020
 Source
Overall Rating:
5.0
Alok S. avatar
Alok S.
Senior Data Analyst | Competitive Ad Intelligence
Share
"Modern solution for surveys"
What do you like best about SurveySparrow?

Sleek design and responsive interface and user friendly forms. These essentially make up a survey more fillable and enjoyable to fill.

What do you dislike about SurveySparrow?

Does Not work without Javascript enabled. There are people who live on mobile data and such people don't prefer sites with JS.

What problems is SurveySparrow solving and how is that benefiting you?

Surveys are now easier to create, fun to fill and response are well received.

Small Business (50 or fewer emp.)
Jul 03, 2020
 Source
Overall Rating:
5.0
Kimberly C. avatar
Kimberly C.
Writer/Editor
Share
"More than a survey tool"
What do you like best about SurveySparrow?

I love that SurveySparrow looks spectacular and makes me look good, with the ability to use my branding. And its conversational style is wonderful.

What do you dislike about SurveySparrow?

I have been using SurveySparrow for years and have no complaints.

What problems is SurveySparrow solving and how is that benefiting you?

I use SurveySparrow for more than just surveys. I use it as a client onboarding tool - for assessments and information gathering.

Small Business (50 or fewer emp.)
Jul 03, 2020
 Source
Overall Rating:
5.0
FV
Fred V.
Owner
Share
"The Future Of Surveys"
What do you like best about SurveySparrow?

I love the way you can make a survey interactive and engaging. One of the reason I don't like taking surveys myself is b/c most are just boring. Survey Sparrow takes the boring out of survey creation.

What do you dislike about SurveySparrow?

The learning curve is bit high at first. Since it is an advanced survey builder it will take a little getting use to at first.

What problems is SurveySparrow solving and how is that benefiting you?

The main problem is the one already mentioned and that's taking a boring survey and making it interactive and engaging.

Mid Market (51-1000 emp.)
Jul 03, 2020
 Source
Overall Rating:
5.0
Subhasis B. avatar
Subhasis B.
User Experience Manager And Lead
Share
"One of the best tool to create compelling surveys . Best alternative to Typeform"
What do you like best about SurveySparrow?

The full fledged free trial option helps.

What do you dislike about SurveySparrow?

None as of now. The logic building part is yet rudimentary. A visual flow diagram can come in handy.

What problems is SurveySparrow solving and how is that benefiting you?

Quick professional surveys without much of a learning.

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