Salesforce Platform Reviews & Product Details

Its ablity to connect self made AI models to Data cloud. In its every release it comes up with something new which makes dev life easy. I also like its reporting feature to make dynamic dashboards

As of now I cant think any dislike but sometimes its governor limits become hurldle during development

It helped me to get insights about customer intent on cases data using custom AI models in salesforce

Its a versatile platform. The range of clouds and ready to use functionality serves best starting point for the adoption of the system by end users and organization. Also, it provide greater flexibility for customization if some tweaks are needed. Its ease of implementation allows quick go live of projects Customer support is also top notch. PromAlert and signature support are very good. It can integrate easily with your existing systems

Licensing can be made ease to understand to end users as they are not aware about the technical things like API limits which is coupled with this.

Its getting used for LOS system for client. Supporting large base of dealer networks and locations.

Field technicians can access FSL via mobile, allowing them to receive work orders, access customer information and update jobs while in the field.FSL enables organizations to manage their inventory and products more effectively. Technicians can track product availability and order replacements when necessary.

While FSL provides mobile applications for technicians , some users report the issue of usability and functionality of these applications. In remote locations, problems may occur in the connection between the mobile phone and the application.

We have created an application for the client using the FSL which is based on the Ambulance booking.In this application a user can pre book the ambulance according to their need.When the user booked an ambulance the a work order is created and when the driver takes the request and accept it then a Service Appointment is created for them.

Salesforce allows us to easily manage users. We can create, modify and deactivate users according to our business needs. We also provide the profiles to the users according to our need. We can also adjust our sales process according to our needs.

In sales cloud when we share the account manually to any user using sharing button then the related deals of that account are not shared with that user automatically.We have to share it manually.

In our organization we are using Salesforce for calculating the incentives of the sales team. We are calculating the incentives according to the number of deals closed by the particular sales member.So it makes our work easy to calculate the incentives effectively. We also use reports and dashboards to see the difference between our past and present sales

Salesforce Service Cloud is very vast and diverse platform. It helps in growing your bussiness with minimal development.

To be honest, there is nothing much to dislike about salesforce. It would have been good if its cost would have been less so a small bussiness platforms could also use it.

Slaesforce is showing that path to small scale bussiness to access all salesforce tools and grow there bussiness to a larger scale. Salesforce diversity helps in multiple sectors such as e-commerce,health,ERP etc.

Salesforc allows automation tools that can be very helpful for the automation testers.We can easily make the workflows and flows from which we can save out time as compare to manual testing.We can easliy integrate third party automation tools to test the data.

Salesforce can be a bit complex for the testers who don't have much knowledge about the Salesforce Platform. So it require some training to learn about the Salesforce and it is also a bit high in licensing cost.

We integrate the TOSCA automation tool using Salesforce. Therefore, it improves our performance measurement and reduces the time spent on repetitive tasks when testing each scenario. It also eliminates human error. It also allows us to easily create, delete or modify profiles.

You can customize and be specific depends on how you want it to be

Need to allot time and effort to understand and prevent any errors that may arise in the future.

Make your tool easier and accessible by specifying the problems and solving by having it customized

Number of standard features are available to ease your business Point & click features are available to customize things according to your business needs

Frequent updates are hard to remember Sometimes slow during maintainance

Data management is quite easy in salesforce, standard objects are available to store the data and manage the data smoothly. It helps to maintain a good customer relationship & help to grow your business

Salesforce allows us to place all the data at a single location so we can store our financial data that includes our transactions , invoices and expenses. We can easily access the data and there is no fear of losing the data. We can also integrate it with out financial softwares.

The mobile experience of Salesforce is not as much good for financial professionals. Salesforce is quite high in cost for small businesses.

We make reports for gathering the information about our growth in the financial year and we also create dashboards to see the comparison between the growths in the different financial years.It is highly customizable so we can create custom fields and use formulas that can help us to calculate the amount with tax or without tax easily. Salesforce has very good data security so it protects our sensitive financial information.

Salesforce Service Cloud provides out of the box customer service support with enhanced case management features and others like field service support, omni channel. Service Cloud has the capabilities to foster the business management by providing extreme services to the customers within the platform.

Salesforce Service Cloud should have some additional features such as customer calling features or sales dialer to call/schedule customers with easy approach.

Salescforce Service Cloud helped me to reach customers easily and manage their issues/cases within the deadlines and benefit my business customer support with more reliablity and grow the number of customers

Salesforce allow us to create the validation rules from which we can make our data more accurate. It also allow us to automate the data entry task and reduces the manual work. Sp it will reduce the risk of human errors.

Some non-professionals find the Salesforce interface a bit difficult, especially if they are new to the CRM platform. It takes time to learn the platform correctly.

We are using workflows, flows and process builders so we can autoamte our invoice approval process. We are also using it to send the reminders regarding the payments and also tracking the expenses in a financial year.This process reduces the time and efforts of the manual work.

Salesforce provides a highly customizable platform that allows businesses to customize their CRM to their specific needs. This includes equipment, facilities, operations, and business processes. Salesforce provides automation tools such as workflows, workflows, and processes to help simplify and automate many business processes.

Salesforce Commerce Cloud can be very expensive, especially for small and medium-sized businesses. The cost structure may not be suitable for every organization. Using and customizing Commerce Cloud can be complex and require expertise from developers and administrators. This complexity can be problematic for small businesses with limited technological resources.

Salesforce Platform helps me provide robust integration capabilities, which can help overcome integration challenges associated with Salesforce Commerce Cloud. It connects Commerce Cloud with other Salesforce products, third-party applications, and external systems, streamlining data flow and improving overall business processes. It offers extensive customization options, enabling you to tailor Commerce Cloud implementation to meet specific needs. Custom development using tools like Apex and Visualforce can help address gaps in native Commerce Cloud features.

Salesforce provides most effective customer relationship management.In Salesforce we can automate out tasks easily by using Automation tools like Flows and Process Builders.We can track the client data easily by creating Leads.

In Salesforce Lightning, when we display errors using the standard functionality (obj.addError), we are unable to show error lines on new lines; instead, we have to use commas or other separators to distinguish between the error messages.

In our organisation we are using salesforce to analyse the future sale of our product.Also, we are using Reports to easily managing and analysing the clients data, and dashboards are also such a good feature that we are aolso using to show our past and future sales.

As a Salesforce Partner while I am using the Partner Community the best thing about that is we can collaborate our organisation with the partners and we can give access od data to the partners according to the requirement.

Initially while doing signup to the Partner community it's more complex to do the setup so it's a basic need to take the of help of support team.

It helps our organization to manage the partners by providing us a platform where we can share our data with our partners easily.We can easily create the report by which we can analyze our sales.So it is very helpful to grow the organization effectively.

The best use of Communty Cloud we can create content management sites without using any complex code which is very user friendly for the non coders. Community Cloud offers customization options so businesses can create brand pages and participate in online communities that fit their unique needs and brand.

Community Cloud is very expensive, especially for small businesses. License fees, maintenance fees, and ongoing maintenance costs can add up quickly.

Community Cloud allows organizations to create private and public online communities where they can interact with customers, partners, and employees.By using Community Cloud it is very easy to manage our different different content pages from a single source which enhances the power of content management.

Salesforce allows us to manage potential projects and leads effectively.So we can track customer details and their information in one place and it makes easier to prioritize and qualify potential projects.

If we have to integrate our estimating software with other tools used in the construction industry for eg. building information modeling (BIM) software.Integrating these tools with Salesforce could involve additional development work.

Salesforce helps us estimate project costs effectively because manual data entry for estimation can be challenging. This can lead to errors in cost calculations. However, by using automated processes, validation rules, and custom fields, it reduces the risk of errors in cost calculations.

Easy to understand Point & click functionality available to customize your needs Most of the standard functionality is available to make the busniness workflow

Sometimes delay in customer support Sometimes its slow during maintainance

Data management is easy in salesforce, already a standard objects are available to store the data and it helps to maintain a good customer relationship & grow your business

What I like most about the Salesforce platform is it is cloud based platform which we can customize and tailor the platform according to the business needs and it has the ability to enhance the relationship with customer, improve productivity

There is no dislike about the Salesforce but some could be better that is cost especially for small businesses and Salesforce mostly reliance on internet which can be one of the disadvantage

Salesforce platform addresses key operational and customer related challenges resulting in improved productivity, data driven decision making and customer relationship and ability to adapt the business needs

Lightning Flow is a very helpful tool that allow user to create complex and automated flows. This is very helpful and time saver for our business.We can create interactive and dynamic reports and dashboards.

Switching from classic to lightning is a bit complicated.If we need to switch then we have to learn more about the features of lightning.

In my organization Sales team and Marketing teams are working together to track the Leads and easily measure the Campaign effectiveness that helps us to convert more leads.

Easy to understand the platform. Simplified implementation of changes as per the customer need. On time response to the customer request's. Provided variety of options and dashboard to use and to make our work easy.

Entire software is on cloud,we won't able to access offline

Easy to understand and manage huge data. Dashboard representation makes the understanding of complicated data in a simpler manner.