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Salesforce Content Management
Streamlined Content for Teams
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Salesforce Content Management Reviews & Product Details

Salesforce Content Management Overview
What is Salesforce Content Management?

Taking off from its long history as a customer relationship management solutions provider, Salesforce CMS delivers a hybrid content management platform that leverages customer data to create and deliver personalized behavior-based content to customers. Content creators can choose from a list of predetermined content types or customize one and easily draft the content within the app with no coding required. A unique feature of Salesforce CMS is Content Collections, which are like music playlists but for content and can be added to different user experiences. Marketers can choose from two What You See Is What You Get (WYSIWYG) content builders – Experience Builder and Commerce Page Designer. Salesforce CMS delivers a true omnichannel customer-centric content experience addressing customers’ pain points, desires, questions, and needs.

Company Salesforce
Year founded 1999
Company size 10,001+ employees
Headquarters San Francisco, California
Social Media
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What Salesforce Content Management is best for?
How does Salesforce Content Management compare to Agility CMS?
What are the pros and cons of Salesforce Content Management?
Salesforce Content Management Product Details
Capabilities
AI
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Salesforce Content Management Pros and Cons
Pros
  • 24/7 customer support from a dedicated service team
  • Lots of automation and personalization features
  • Cloud-hosted system for faster performance
  • Open API with tons of integrations available
  • Comprehensive sales, service, and marketing
Cons
  • Not suitable for on-premises deployment
  • No live-chat support
  • Can be complex for some
Salesforce Content Management Features
API-first Architecture
Analytics/Reporting
Backup & Restore
Collaboration Tools
Content Modeling
Content Previews
Content Scheduling
Content Search
Content Tagging & Categorization
Content Versioning
Content Workflows
Custom Content Types
Customizable Content Delivery
Developer-friendly SDKs
GraphQL Support
Headless Ecommerce Integration
Localization
Media Library
Multi-language Support
Multi-site Management
Performance Optimization
Personalization
RESTful API
Rich Text Editor
SEO Management
Scalability
Security & Authentication
Third-party Integrations
User Role Management
Webhooks
Salesforce Content Management Media
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Salesforce Content Management Screenshots
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: November 06, 2024

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