Personio Pricing Overview

I have used Personio in 3 companies now. I love the features, the usability and the friendliness of the team. They go the extra mile to make a product launch successful.

We had a long discussion with the sales team prior to the contract because there was one feature that the competitor had that we missed dearly. The sales team recommended writing software ourselves to create importable data. In exchange, we got a discount on the price of 35%. During the first year, the import function did not work for more than 6 weeks. We had to manually type in the data. This led to an effort that reduced the positive effects of personio to as good as nothing for the year. It started working again out of the blue and the support did not understand why it stopped or why it started to work again. We would have hoped to convince them to test the interfaces offered. But that did not seem possible. After one year the discount was reduced to 5%. At the same time, we asked to make sure that the import works as we rely on it. We do understand that prices can be negotiated. We would have expected that the sales team mentions that the discounts are only granted for one year. After Sales Service mentioned that this is a frequent problem. Sales offers discounts to make the deal. Then prices are being raised after one year and the customers are very unhappy. We find the process has a touch that is neither transparent nor fair. Choose wisely with whom to go through the effort of software implementation.

We centralized all employee data and use it to manage, contracts, vacation, sickness and the like. If it works, it is a treat! We work decentralized and personio provides the transparency that we need.

The core of managing my employee files works great (store personal data and documents). I like the UI in most places and the structuring. The ideas around automation (document templates) and recruiting, kind of an "application tracking system (ATS) light", are good. I like the self-service aspects so people can update their data and upload or download documents we used to handle through manual interaction.

A) Communication with the support team is the worst, and I don't feel they take communication & support seriously at all. A junior support agent answers every request and follows some basic playbooks. They push me to create "community ideas" almost for every support message. That process falls apart when I'm dealing with actual bugs that influence my daily business. That's where a lot of frustration piled up the past 12 months. We just prolonged the subscription by another 12 months, but actually, this feels like a probation period for them for 12 months. I gave up telling them about issues or even proposing minor valuable features. It's a waste of time, I will live with whatever I get. B) Feature bloat: They release many features like the latest addition, the workflow hub, or some early feature like Performance Review, but they don't dedicate enough time to get the basics straight first (like the mentioned bugs). We don't use the Performance Review Module of Personio. There are dedicated solutions (like Lattice) that do a brilliant job, while the feature in Personio is just a shadow of what's possible and valuable. Yes, you can always say a dedicated solution for recruiting, onboarding, etc is always better. I want to point out that Personio is evolving in many places in parallel, but they seem not to care about the foundation that most folks are looking for when searching for an HRIS. Be careful when you expect a mature solution. It's not. C) I thought they embrace SMEs, but by today it feels like I have fallen for the bait, and I wonder what I would think about the other players like BambooHR in the market after 12 months. Maybe the same? It's our first HRIS, so I still have hope. D) Things I'm dealing with if you are interested: + API has no webhooks (pretty common for APIs and important for some advanced automation we do) at all and I only got feedback after 7 months "wait for API v2 which is not planned yet". + Onboarding/Offboarding creation experience feels very clunky and cumbersome and hinders our folks from improving that part continuously. + The document template engine does not support a preview on Firefox + The preview itself does not match the final result + The template organization is super clunky where we already wasted days of work. + The recruiting API has a tiny but annoying bug of removing line feeds of incoming applications (from our website form). I'v been waiting for seven months for a fix now. Just three months ago, developer-related person on the platform suggested "it's planned for the next sprint". This week, three months later, I got note about "no time, intended behavior".

We introduced it for our employee files, and we were excited to solve our recruiting and onboarding process issues with it. The employee file handling works great but it's the smallest part. We do not use time tracking, performance review or payroll.

It had a variety of functions that were designed especially for HR administration. The applicant tracking system, which improved our hiring process and made it simpler to manage candidate applications, was something I found to be quite helpful. We were also able to monitor the development of our staff and pinpoint areas that needed improvement thanks to the performance management tools and employee database. All things considered, Personio offered a single platform for multiple HR duties, which was quite practical and time-saving.

While I enjoyed a lot of things about Personio, there were a few things that I didn't think were the best. The cost was one of the key issues. I found it difficult to justify Personio's pricing as a specialist in HR with limited resources. It became difficult to persuade the higher-ups to spend a larger share of the budget for the software because the pricing structure felt a bit steep for the features we were using. The user interface was another element that left me feeling a little underwhelmed. It was practical, but lacked a certain amount of user-friendliness and intuitiveness. Finding certain features or data on the platform and navigating through it could occasionally be difficult.

Personio offers numerous solutions for HR management issues, and for me, it has had a big impact. Streamlining and automating HR operations is one of the primary issues it solves. It offers a single platform from which we can handle numerous duties, like managing personnel data, tracking applicants, and conducting performance evaluations. Due to the time and effort savings from this automation, we are now able to concentrate on more strategic HR projects. Personio also aids in making sure that rules and regulations are followed. In order to manage HR compliance, it helps with handling employee paperwork, contracts, and data privacy. Personio has assisted us in reducing compliance risks and preserving data integrity by offering a safe and well-organized system for storing and retrieving employee information.

Personio amalgamates many other PFM and HRIS tools into one easy-to-use system. As an administrator, this saves me a lot of time, and for employees, it makes their day-to-day HR operations a simple process. The Personio app is also a nice touch, it is especially useful for employees that might need to request time off due to illness.

If I have to call out a few things about Personio that I dislike, it would be the pricing, but this is an issue with most similar tools on the market. Some functionality, like customisation= being behind a paywall, is also frustrating; having total control over employee fields without this additional cost would be nice.

Personio is helping us by bringing many different functions into one unified platform. This helps us improve productivity and provide a better HR experience to our employees.

customizable workflow, robust reporting, and best part ui interface

price is bit costly, but I guess value for money.

Employee retention, skills training events requirement, also our company belives in diversity and inclusion in our organization. The platform help provide all the data

- Good overview - Digital documents for all employees - Good rights management - Good onboarding-features

- Increasing prices - SAAS, but many new features will cost extra - Removing features (performance) - Service policy (only account-owners and one more person may contact the service) - Missing good time-clock-feature (we need still extra tool for time-measurement)

We dont neet as much paper as in the past.

I really appreciate the range of features that Personio offers. Its comprehensive and intuitive software allows us to streamline our HR tasks with ease, saving time for both managers and employees. By combining different functions into one application, we are able to eliminate many manual procedures from our HR processes, which also saves resources on operational costs associated with paperwork management. In addition, the clean user interface design makes it easy for employees or visitors unfamiliar with the process to quickly find what they need when navigating through an employee record within Personio's platform. Overall, I highly recommend Personio's services due to their remarkable performance in ensuring that everything related to human resource operations is easy and efficient!

I appreciate the features that Personio offers; however, there are certain areas that could be improved. In particular, I find that going through some processes can be lengthy and tedious due to a lack of automation or streamlined approach. In addition, while the response from community users is often helpful in providing solutions, it would be beneficial if more aspects such as pricing were reviewed - offering monthly packages per user could dramatically improve costs.

Personio solves the problem of manually managing employee data and payroll by providing an automated system that streamlines timekeeping, payroll and other administrative tasks. By eliminating the use of unneeded Excel files to track these activities, critical data is better protected through a more secure digital platform.

my favorite is the absence management implemented by a simple calendar with on-click functionality and exportable feed

I'm missing a kind of news feed similar to a company intranet and kinda possibility of communication, especially to the personnel department

The complex personnel processes have finally been digitized, simplified and in total, costs were reduced