Omnify Reviews & Product Details

Omnify was easy to get setup with the help of the support team. They help walk you through not just how to use it but also will do a lot of the initial customization for you. After using the system for a few days it becomes very easy to use and begin customizing on your own. Not all the customization we wanted was a standard feature but with a little creativity we were able to make the system work exactly how we needed it to.

The reports could use a little more developing. There are limited things you can report on and export to Excel. When you do export it usually takes a while.

We had a temporary project that involved scheduling classes for 5,000+ members and we were able to get it up and running quickly. It was a great solution for the timeframe and budget we were on.

We recently moved our camp registration system from CampBrain, the industry standard, to Omnify. So far, we have enjoyed customer support and the ease of integrating the iFrames into our website.

I would like to see a Dark Mode and more in-depth filters and store seperation

Customers were originally not able to see our products before making a purchase.

Omnify is the most straightforward process I have ever used to set up a registration process. I highly recommend it for those who want a more accessible experience using the backend of setting up a summer camp registration.

I do not like that you have to pay for the premium version only to attain small additional features that should be included in the starter plan, especially if you are paying for the software annually. Maybe not if it is monthly, but I'm already investing a lot of money into the software, so why not just give those small additional features.

Easy software to setup a registration and a slick customer registration process.

The simplicity of the system and how easy it is for staff to learn.

The system is limited in regards to customization.

Online booking system for customers and customers appreciate the simplicity of it.

Omnify is very easy to use and manage as well as it being super affordable.

I personally can not think of anything I dislike about Omnify yet.

Omnify has benefited me by making it easy for my clients (and me) to get a session booked.

It's a great way for even the non tech savvy to get an online storefront for their businesses where clients can book lessons, appointments, and class packs.

It's definitely more tailored for businesses with physical locations, less so for remote or online businesses.

I use Omnify for leads to book sales demos in a way that integrates with my calendar, and I also use it for my online classes.

Customer service is great! We get responses almost immediately from staff members. It is easy to set up events and classes on the backend. The filters in the service store are very useful from a customers standpoint. For our budget, this is well worth the money. A very reasonable price for the product you get. It has solved a big problem for us by allowing the ease of having all of our programming sign-ups in the same place.

There are sometimes glitches in the system where we can't log in or the page is down. A few specific issues we have run into: 1. The payment processor options are limited, and our customers complain about having to use Paypal. 2. Refunds are not automatic and still have to be done manually, which is a big hassle on our end. 3. It is confusing whether someone has abandoned a booking or canceled, and we can't tell how or why that happened. 4. Customers have complained that it is annoying that they have to fill out form questions over and over and it isn't saved for returning customers.

We needed a service where we could have kids classes, adult classes and events in the same platform. We are able to have sign-ups, scheduling, roster management, client management, data and analytics on our attendance and profit margins from things all on the same software. It is a great resource and has been very helpful for this purpose.

Omnify is easy for a business owner to understand after an hour or two of exploring everything that it can do -- which is admittedly a lot. It's flexible and customizable to most of the different ways you would want to run your business.

The end user experience needs improvement. There are some odd choices in the design and the workflow. Does not include an "Add to Calendar" option in the emails that go out when you sign up for a session. That's a hard choice to defend.

We were able to do two-tiered pricing with Omnify -- one for people that only want to do one class per week, and one for people that want the option to drop in on every session.

It is useful for us when booking our pool times

We no longer use it so I am not sure how to best answer this

it helps us to get pour guests booked into the pool

The customer service agents were nice. Not helpful but nice.

Clients had a hard time booking online. When trying to pay online they continually got error messages suggesting it wasn't safe to input their information. After multiple emails, instant messages, and calls with customer service the issues that were promised to be resolved were not. My clients didn't want to keep trying (Who could blame them? No one wants to jeopardize the security of their financial information) and started having me book them on my end. Then they started getting error messages on the invoices. This was explained to customer service multiple times over the course of two months with no resolution, only the promise that if I got on one more call with them they'd fix everything. Every time I would ask to cancel they'd say "we can get on a call and fix this issue". The amount of time I wasted on calls etc was unbelievable. A supervisor finally agreed to cancel the service. As I paid for the year in full, I explained that I didn't expect a refund for the two months I had the software (though it was completely useless) and that I only expected the refund to be for 10 months. The supervisor agreed and told me I'd receive an email once cancelation was complete. Just tonight I received that email. It stated that per my request the service was canceled but sadly they don't issue refunds!!! Absolutely unbelievable. $1200.00 for nothing. I'm actually furious. Don't do it. That's all I can say.

Zero benefit to me. Only to them.

It solves two key needs at the same time: scheduler, shopping cart. Customer service was excellent at the beginning, but a couple of years later, they stopped helping. Flexibility--my business changes, and Omnify could handle it all.

Omnify isn't necessarily designed for a solo life coach, but it was flexible enough to meet my needs and then some for the first year or two. The real problem was after using it for a couple of years it started getting glitchy, but not in a way I could tell until it was too late and I missed out on sales. I did a weekend event with 15-minute slots. I reviewed the setup, and everything looked correct, but clients were being told there were no appts available. I checked my calendar, and it was empty. No conflict. When I contacted customer support for help, they promised to look into it but never got back to me. I followed up a couple of weeks later to let them know I was still waiting and...crickets. To this day, I have no idea how much money I lost from that weekend event that no one could sign up for. I couldn't afford to miss out on any more sales, so I moved to alternative payment and scheduling systems. I'm keeping it live for now as a backup until I'm completely moved.

I'm a team of one. I love not having to worry about the back end for scheduling and shopping cart. I can focus on coaching. Their customer support was very responsive the first year or so, but then they let me down in a big way. It wasn't just that they didn't solve the problem. They didn't even seem to care about it. Never resolved to this day despite following up.