HostGator is a popular web hosting service packed with powerful tools and is known as an easy-to-use and straightforward website builder. Popular among bloggers and small business users, make no mistake, HostGator is still packed with numerous, feature-rich hosting plans, shared hosting options, and easy-to-use tools that are perfect for novice webmasters. Notably, Hostgator also has outstanding uptime with reliable customer support.
Segment |
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Deployment | Cloud / SaaS / Web-Based |
Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
Training | Documentation |
Languages | English |
We have several of our websites hosted with HostGator and have had very few problems. We have only had issues once or twice over the past several years were able to resolve them quickly and painlessly. The program is very user friendly, especially for someone who does not need to access it very often.
We may be taking on a bit much trying to handle this on our own. If you are not savvy to the world of web hosting, it can be a bit confusing at first and there are a lot of settings you can "break" your website with if you aren't careful.
We like having our hosting with a different company than where our domains are registered. Even if our website is ever hacked, our domain should be safe.
I love that I can host ALL my websites in one place without paying an arm and a leg. They have many affordable tiers, with options to pay yearly or monthly. We use the shared hosting which allows us to have unlimited domains (many other companies limit you to just a couple) and so we can host all our websites under one account. We switched to them from Lunarpages years ago partially because of their excellent customer service and partially because of their security features (one of our websites was hacked and they were able to clean it up for us without charging an extra fee, which Lunarpages wouldn't do).
I can't think of anything really. We have been happy with Hostgator since we switched to them years ago.
I am able to host multiple websites inexpensively and simply. Everything is under one roof, so to speak. Having unlimited domains means I can add more websites as I need to. I also have unlimited email addresses, so I can create email addresses for everyone in my group under any (or all!) of my domain names.
Their cutomer service and domain registration process. They have a decent Pricing system too for shared, web, linux hosting plans.
I have used the shared hosting from them, it is not up to the mark if load increases
Hosted a website and purchased a domain for one of my client.
The support group at Host Gator is second to none. As a developer I have yet to have a question go un-answered by their support personnel. I love the CPANEL as well as the easy access to UNIX command line via secure shell.
There is a limit to the number of emails you can send per hour. However if you are not sending 1000's of emails per hour then the limit is quite acceptable.
I build many websites as well as IOS/Android Apps that require many UNIX services as well as access to the site via telnet. Also require unlimited disk space.
HostGator is probably the best web hosting out there, i started out using them a few months ago and never felt much trouble while using them. the servers are really fast with many locations which makes your site load faster. the pricing is comparatively cheap for such great performance, they even give you a trial to check out their server for a month for just a penny. the storage and bandwidth are unlimited so you don't have to worry about them at all.the user interface and control panel are so simple and easy to navigate through. they offer great uptime that my website never went down a single second while hosting with them. the support is really great that and usually responds within minutes to your queries.they also offer free domain registration while hosting with them.
the pricing for domains is little high that you cant go with them for purchasing an additional domain. the default wp configs are set to be minimum that you cant take advantage of the servers, it can be hard for an average user to change those setting to get maximum out of their website.
Web Hosting and domain registration.
Ease of use... problem free,... and when I did have an issue with a Word Press site going down... I got immediate help and quickly had the site back up and running. Love the growth of the cpanel, too.
I wish it was easier to deal with backups.
I don't have to deal with hosting problems with HostGator.
I like that everything is laid out for me. I am not a designer and never created a website in my life, by just following a youtube tutorial and with Hostgator's user-friendly interface, I was able to knock out my first website in a few hours. If all that wasn't enough. Their support team is ALWAYS available, like all the time. No question was too silly for them. Like I said, I am a web design virgin, so they were very helpful the three times I had to reach out to them.
I just started using host gator a few days ago, right now I am very happy and haven't found a reason to complain yet.
I got the grand idea in my head that I needed to build my own website for my business as well as offer Wordpress updates to my clients. The free tutorial I used guided me to HostGator for Webhosting and domain registration.
I've been running various websites online, both large and small, for well over decade. During that time, HostGator has always been my "go to" web host. I'm a user of their shared hosting, which I feel offers a great set of features and functionality in its market segment. What has always set HostGator apart from other hosts I've used or had experience with during that same time, is their support. HostGator has knowledgeable and fast on-shore, human support when you need it. The online knowledge base is comprehensive enough that it often avoids my need to contact human support entirely, but when I do need them, they're very knowledgable and helpful. The shared hosting marketplace is littered with hosts, all of which offer very similar pricing and features, but from personal experience with many of those hosts, none of them have ever been able to match the support quality from HostGator. Service reliability is also something that has kept me at HostGator. Over nearly a decade of using them, I can only think of a few very minor interruptions to my site(s), most of which were scheduled and announced maintenance overnight. Never has my business or operations been interrupted by HostGator's service.
They recently increased their pricing, which is something a lot of their competitors didn't do in the marketplace. I worry a lot of penny pinching customers will start to jump ship to lesser quality hosts as a result of this, and it could help HostGator lose the edge they've always had in this segment.
Rock solid shared web hosting has allowed me to have a consistent and uninterrupted online presence in both my personal and business lives.
I have been with Hostgator for almost 5 years - so glad I gave them a try! The control panel is easy to use and customer service is excellent. The 24/7 live chat is great for me since I work on my client websites in the evening. I recommend this company to many of my clients and I have had no complaints!
The wait for the live chat can be a little long at times but always worth the wait. I was not happy about the recent price increase but it was the first one since I joined in 2011. They do send out a lot of marketing emails but you can unsubscribe from these.
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It's very easy to use, and their customer service reps are patient and helpful.
When I contact customer service, sometimes the person I get is very slow to response (chat) and not all are knowledgable.
Hostgator takes care of all of my hosting needs.
Performance mange of servers is good because I have compared with providers.Hostgator is best in market.
Everything is good and it's ease of use, I think no one dislike Hostgator.customer support also good.
Tickets response is very good.
It is easy to use for hosting WordPress sites for our company. Customer Support is very friendly and effective. I used the WordPress hosting, Cpanel and email hosting as features. As it was for WordPress, the Cpanel was well configured by Hostgator in order to operate the multiples websites we have.
There were cheaper options than the $3.75 offered currently for their base plan.
I used HostGator for its ability to host WordPress websites.
I like the provides at a very good price not too high. And their customer support is really to from my experience and the use interface is very easy to use.
I still haven't faced any difficulty from Hostgator but Common criticisms of Hostgator include concerns about customer support, occasional performance issues, higher renewal costs, reported downtime, and upselling during the sign-up process
HostGator solve the problem of web hosting by offering affordable and scalable hosting services with a user-friendly interface. This benefits individuals and businesses by providing a reliable platform for online presence, technical support, and the flexibility to adapt to growing needs.
Their free SSL certificate with every Linux shared hosting. I've been using it for my clients and couldn't be happier to see the free SSL. The customer support is top-notch, even on weekends they are available and help us out with any implementation issues. They offer multiple features or plans, you just have to select what suits you best. Even the integration with other domain providers is much easier.
Nothing as much to dislike, but yes, their backend dashboard can be improved a little bit giving a more refreshed look.
They are affordable when compared to other hosting providers. And the best thing is they offer free SSL certificates with every Linux shared hosting which makes their pricing cheaper. While using Hostgator, we never faced downtime issues because of their huge bandwidth.
Support is very good. Cloud hosting provides the best experience.
Nothing. Sometimes times server goes down, but it is OK.
When my website is down the support team helps to get live my website.
I like the simplicity of using the server and also the ease of doing the real-time implementation of the websites. We also encountered some errors and their support team was available on the go. We have been using many services so far and HostGator is one of the go-to products that we use.
There is nothing specific that we don't like in terms of using it.
It solves the problem of hosting websites and even configuring new websites with the help of Cpanel. It also helps a lot when we encounter any bugs in it specifically in terms of malwares. Sometimes it also helped us by taking the backup of the site as we had the pro plan.
Nice interface and easy to navigate control panel. Implementation of new domains and email accounts is easy. Customer support is quick. I have 5 domains and use it often. Integration has been good to date.
To be honest, nothing stands out that would be considered a major problem.
Helps to keep all my domains in one place, admin, billing and productivity wise.
There are some feature i liked the most of this platform like unlimited brandwith, one click installation, unlimited mySQL and goole ads with usd 150 credit limit. I used ecommerce plan for usd 75 and i used this platform for more than 1 year. It was good
Spacially 02 things i did not like about this platform. First thing is they require an additional fee while we restore our data from backup. It was the worst thing of their whole platform. And also this is not the most economical option with these kinds of features in the market. There are many options we can use for a less annual fee. Other than that everything was good
Mostly domain registration , shared hosting and website building. The features they provided was very helpful for me to achieve above tasks.But there were some loose ends which i mentioned above and if they have a remedy for them then this will be the best product
It is really hard to find a hosting company that can host my website and transfer, and backup previously hosted websites, thanks to Hostgator for providing me with everything I required.
It sometimes happens that CSR is not responsive. It hurts especially when you are in a situation where everything is at stake. This should be taken care of professionally and as early as possible.
I was so worried as to how would I transfer my data from my previously hosted domain. I was so worried even feeling fear in this particular issue. Thanks to HostGator for resolving the transfer of the previously hosted data issues.
Normal plan but the plan should be more suitable for individual users
Should be normal in price plan prices are some how huge
Cpanel system