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Copper Logo
Copper
Streamlined Customer Management Solution
4.5
(1,118)
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Copper Reviews & Product Details

Copper Overview
What is Copper?

Formerly known as ProsperWorks CRM, Copper CRM is a software that’s best known for its ability to seamlessly integrate with Google’s collection of cloud applications. To date, it’s recognized as the only sales automation solution that’s endorsed by Google, which makes the platform a top choice for many businesses whose work systems are already operating using tools in the Google ecosystem. Preferred by small to medium enterprises, Copper CRM also boasts streamlined features with a user-friendly interface.

Company Copper CRM, Inc.
Year founded 2014
Company size 51-200 employees
Headquarters San Francisco, CA, United States
Social Media
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What Copper is best for?
How does Copper compare to Act!?
What are the pros and cons of Copper?
Copper Product Details
Capabilities
API
Segment
Small Business
Mid Market
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Copper Features
API Access
Appointment Scheduling
Call Logging
Collaboration Tools
Contact Management
Customer Feedback Management
Customer Segmentation
Customer Support Ticketing
Customizable Dashboards
Data Import/Export
Document Management
Email Marketing
Lead Management
Live Chat
Marketing Automation
Mobile Access
Order Management
Product Catalog
Quotes/Proposals
Reporting & Analytics
Role-Based Access Control
Sales Forecasting
Sales Pipeline Management
Social Media Integration
Survey Management
Task Management
Territory Management
Third-party Integrations
User Permissions
Workflow Automation
Copper Media
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Copper Screenshots
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: January 22, 2025
Copper Logo
1,118 Copper Reviews
4.5 out of 5
Small Business (50 or fewer emp.)
Jun 27, 2017
 Source
Overall Rating:
4.5
SS
Scott S.
Chief Research And Technology Officer
Share
"Works great, good price"
What do you like best about Copper?

It integrates very well with gmail, and makes it easy to add contacts from gmail. It's very streamlined and doesn't take much time to enter and update opportunities. There's a google sheets add-in that lets you extract data from Prosperworks for more in-depth analysis.

What do you dislike about Copper?

The reporting isn't awesome. I do most of my analysis by exporting the data and analyzing it in google sheets or excel.

What problems is Copper solving and how is that benefiting you?

Wanted a relatively inexpensive that would let a team enter and track opportunities.

Mid Market (51-1000 emp.)
Apr 17, 2017
 Source
Overall Rating:
4.5
CB
Clifford B.
Director Of Demand Generation And Digital Marketing
Share
"Great Idea, now you need to execute."
What do you like best about Copper?

The integrations are top notch and the ease of use. I love the sales funnel.

What do you dislike about Copper?

Customer support, customer feedback, no training.

What problems is Copper solving and how is that benefiting you?

Multiple sales outlets, need solution.

Small Business (50 or fewer emp.)
Apr 08, 2017
 Source
Overall Rating:
4.5
EF
Eugene F.
Head Of Business Development
Share
"One Of The Best CRM"
What do you like best about Copper?

I like how its integrated with Google services and its fully automated. The user interface is simple and pretty straight forward. I also like how it captures the activity by user. This is something important instead of logging everything manually.

What do you dislike about Copper?

Phone api that is not yet available in the Philippines. It would be nice if they can make this possible as a lot of Filipinos use this CRM.

What problems is Copper solving and how is that benefiting you?

Leads Management. We were able to fully utilize all leads. I also like how its fully automated when we send out to new email address that is not yet on the address book.

Small Business (50 or fewer emp.)
Mar 22, 2017
 Source
Overall Rating:
4.5
HZ
Hassan Z.
Teknisk Sjef
Share
"Saves us time."
What do you like best about Copper?

Prosperworks lets us focus on what we are best at. The integration with G-suite lets us use all the features without any need to think about integrations or other time consuming customisations.

What do you dislike about Copper?

Nothing so far, it fits our use perfectly.

What problems is Copper solving and how is that benefiting you?

Getting overview of incoming projects.

Small Business (50 or fewer emp.)
Mar 21, 2017
 Source
Overall Rating:
4.5
PD
Paul D.
Director
Share
"Very intuitive platform. Easy to use. Quickly got us up and running."
What do you like best about Copper?

Very easy to get started. The platform is very intuitive, and simple to use.

What do you dislike about Copper?

There are a few features not yet available, such as linking single contacts to multiple companies/geographic locations.

What problems is Copper solving and how is that benefiting you?

ProsperWorks is replacing our Salesforce subscription.

Small Business (50 or fewer emp.)
Mar 03, 2017
 Source
Overall Rating:
4.5
GD
Govind D.
Ceo
Share
"Great option for modern crm and Google integration, where more advanced record security is required"
What do you like best about Copper?

I chose ProsperWorks CRM because it has most of the expected modern features, integrates with Gmail and Inbox, and provides a security model that supports a complex business with multiple teams. I also like that they don't force an annual subscription, so less risk.

What do you dislike about Copper?

The chrome plugin could be smoother. Segmenting data seems like an afterthought as opposed to a main feature. The handling of email templates and automation isn't really simple.

What problems is Copper solving and how is that benefiting you?

I have a number of sales channels or selling groups/teams and I need to maintain reasonable security across them so that teams are only seeing their records. I tested and evaluated many CRM products and found that ProsperWorks provide a security model that is both effective and simple. Without having to get involved in setting up a more complex CRM, I am able to consolidate sales activities across a scaleable number of different sales groups.

Small Business (50 or fewer emp.)
Feb 13, 2017
 Source
Overall Rating:
4.5
RM
Russ M.
Owner
Share
"Contact Management"
What do you like best about Copper?

Synced with Gmail. Easy to use. Easy to add leads.

What do you dislike about Copper?

no email campains. Automated or reminders

What problems is Copper solving and how is that benefiting you?

Organization.

Small Business (50 or fewer emp.)
Feb 07, 2017
 Source
Overall Rating:
4.5
Ian F. avatar
Ian F.
Co Founder And Ceo (Acquired By Infor)
Share
"They added AI to CRM"
What do you like best about Copper?

I like the ability for them to link to my Gmail and scrape contacts and follow interactions.

What do you dislike about Copper?

I wish they would go one step further and identify who I need to reestablish contact with. I.e. if I used to speak 3 times per week to an individual and then I don't speak to them in 3 weeks, I'd like to be nudged to maybe make contact again.

What problems is Copper solving and how is that benefiting you?

CRMs are typically too manual. This CRM allows me to easily add contacts to my CRM through my Gmail and 75% of the info is already populated.

Mid Market (51-1000 emp.)
Jan 23, 2017
 Source
Overall Rating:
4.5
JB
Jeff B.
Director/ Business Development
Share
"Prosper Works"
What do you like best about Copper?

The integration with Google made the decision to use Prosper Works a no brainer.

What do you dislike about Copper?

The only thing that will be a challenge will be the integration with our outdated data base.

What problems is Copper solving and how is that benefiting you?

We needed a more user friendly, cloud based, app friendly CRM.

Small Business (50 or fewer emp.)
Jan 13, 2017
 Source
Overall Rating:
4.5
PC
Pierre Yvon C.
Responsable Pédagogique
Share
"The perfect tool for CRM and Project lead"
What do you like best about Copper?

look'n'feel, ease of use and seamless integration in gmail. + Mailchimp feature.

What do you dislike about Copper?

The "related to" feature which allows only one choice.

What problems is Copper solving and how is that benefiting you?

Keep track of leads, students, partners, lecturers, companies... It's my new toy for projects and teams management!

Small Business (50 or fewer emp.)
Dec 09, 2016
 Source
Overall Rating:
4.5
GS
George S.
Owner
Share
"Simple to use, great to have."
What do you like best about Copper?

It's easy to use and it makes it easy to manage my leads and to know on which step on the sales pipeline they are. Really cool.

What do you dislike about Copper?

I think some of the elements are too big

What problems is Copper solving and how is that benefiting you?

We help business to improve their income and lifestyle, we do that by building ecommerce website for them.

Small Business (50 or fewer emp.)
Oct 31, 2016
 Source
Overall Rating:
4.5
JA
Joe A.
Owner
Share
"Prosperworks is just want we needed"
What do you like best about Copper?

I am a business Broker and I do my marketing through LinkedIn and other channels. I use web-based Gmail for my business email and Prosperworks works seamlessly. When I receive or write an email in Gmail, I can save the recipient as a person, lead, opportunity or Company and assign tasks to my team accordingly. I highly recommend it for those of you using Gmail.

What do you dislike about Copper?

It doesn';t sync with Icloud or Apple's Calendar easily.

What problems is Copper solving and how is that benefiting you?

We are able to stay in touch with all of our contacts regardless of where they are in the sales funnel.

Small Business (50 or fewer emp.)
Oct 19, 2016
 Source
Overall Rating:
4.5
MW
Mike D.M. W.
Director Of Business Development
Share
"Breath of fresh air"
What do you like best about Copper?

We audited several solutions and Prosperworks came out on top easily. By far the nicest UI - heavily configurable and with an API that allows to do plenty in terms of internal reporting off it. The native app is slicker than a number of the competitors and I would recommend this to any other agency

What do you dislike about Copper?

Ability to group multiple Companies under an Umbrella/ultimate holding company - why no parent/child relationships? Support yet to come back to me with answer

What problems is Copper solving and how is that benefiting you?

We have given the business much better visibility overall

Small Business (50 or fewer emp.)
Oct 09, 2016
 Source
Overall Rating:
4.5
MK
Manch K.
Global Director Of Finance
Share
"Excellent t CRM"
What do you like best about Copper?

The integration with Google is excellent

What do you dislike about Copper?

Basic features are limited for the price.

What problems is Copper solving and how is that benefiting you?

We are able to track all our sales leads in one place

Enterprise (> 1000 emp.)
Oct 01, 2016
 Source
Overall Rating:
4.5
AA
Austin A.
Sales Executive
Share
"Excellent integration and nice interface"
What do you like best about Copper?

Very easy to use and interstate great with Google apps

What do you dislike about Copper?

I want to be able to edit fields on dashboard.

What problems is Copper solving and how is that benefiting you?

Keeping up with tasks and managing contacts and new business opportunities

Mid Market (51-1000 emp.)
Sep 23, 2016
 Source
Overall Rating:
4.5
Nicolas Z. avatar
Nicolas Z.
Digital Marketing Sales Consultant
Share
"best CRM tested so far"
What do you like best about Copper?

Opportunities management Data entry the mobile app

What do you dislike about Copper?

the info about the contacts isn t always the most exhaustive.

What problems is Copper solving and how is that benefiting you?

Keep track of my leads, opportunities and contacts. I have managed to keep track of all small conversations, ideas and any info related to each of my contact or business deals. I have followed my monthly turn over to the €.

Enterprise (> 1000 emp.)
Sep 08, 2016
 Source
Overall Rating:
4.5
TW
Therrion W.
Senior Sales Executive
Share
"Great CRM Tool"
What do you like best about Copper?

The ease of use. It's very easy to get started. I also love the ability to sync and use Google Apps.

What do you dislike about Copper?

It's a little bit pricey, but worth it.

What problems is Copper solving and how is that benefiting you?

Contact management and a workflow for sales.

Small Business (50 or fewer emp.)
Aug 05, 2016
 Source
Overall Rating:
4.5
SD
Serra D.
Sales/Marketing Consultant
Share
"Prosperworks"
What do you like best about Copper?

I enjoy the Google Integration aspect of prosperworks.

What do you dislike about Copper?

Primary contact creation isn't easy - automatically chooses initial contact as primary an

What problems is Copper solving and how is that benefiting you?

Sale organization and reporting

Small Business (50 or fewer emp.)
Jul 31, 2016
 Source
Overall Rating:
4.5
MP
Mark P.
Owner
Share
"Love the simplicity, and the usefulness of the Integration with Gmail"
What do you like best about Copper?

Very intuitive-Like others it is truly very simply for deployment and for someone getting started.

What do you dislike about Copper?

N/A -All Good-Have not experience any shortcomings thus far--Really Just a "new kid on the block"

What problems is Copper solving and how is that benefiting you?

Too new to see any great results yet!

Small Business (50 or fewer emp.)
Jul 25, 2016
 Source
Overall Rating:
4.5
HT
Harry T.
Development Coordinator
Share
"Best Google Apps Integration"
What do you like best about Copper?

My favorite feature is definitely the gmail widget. It cuts out 90% of the data entry you would normally need to do.

What do you dislike about Copper?

There isn't much about ProsperWorks that I didn't like. I'll like them more when they release the Xero integration though.

What problems is Copper solving and how is that benefiting you?

All of our customer records and leads were on spreadsheets and it was a disaster. ProsperWorks made the transition much easier.