Bonsai Reviews & Product Details
Bonsai’s all-in-one product suite with smart automation lets you focus on your passion, not your paperwork. Bonsai integrates and automates every step of your business so it runs seamlessly - from proposal to tax season.
| Segment |
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|---|---|
| Deployment | Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Front end seemed great, was so pleased to set everything up and get rolling. Then the wheels started to come off.
My first transfer of funds from my client was held by Bonsai for 7 biz days. (ok I guess...it's in their policy) Then my next TWO client transfers were held up for an additional 7 BUSINESS DAYS before being deposited to me. (I do not as of writing this have access to the $$. I have set everything up correctly in my account, set up biz banking, been verified, etc. This is fraud and equivalent to what the large banks have done. Floating in $$ and collecting interest. I tried to bring this up with customer service twice and was given a generic, unhelpful response. Each response took almost a full day. In addition, my banking card never arrived and I was never able to set up my external account with micro deposits. I finally connected it today via a diff method. All in all I've had a TERRIBLE experience and my funds are still held hostage by Bonsai. Just awful. Buyer beware.
n/a
The UI and supposed ease of use. It sold me a mixed bag of seemlingly awesome features, none of which I was able to access based on not being paid out by the platform.
Bonsai makes it incredibly difficult to issue payment. It held 10 figures worth of money in limbo from me for about a month before I decided to issue a refund to my client, cancel the account, and look for a different option to receive payment. Not to mention, I reached out to support numerous times without a single answer.
They didn't solve any of my problems, in fact, they gave my money problems. When looking for a service to collect payment, receiving said payment should be easy. It's not.
User interface is very good. Good functionality. I have no comlaints about their software product.
Absolutely ZERO customer service. If you have ANY billing problem -- like your customer miskeys a credit card number -- you will NEVER get it resolved.
Invoicing service.