Zoho Assist Reviews & Product Details

Zoho Assist is secure and reliable, and at the same time very easy to use, it is web based, it is compatible with any device. I like the UI for how intuitive and concrete it is, it is also very easy to navigate it, Zoho Assist allows us to remotely assist clients or colleagues without problems with just a few clicks, just provide the session ID, guide them to access the web page and you're in; I like the mobile app, personally I use it very often on my android device and it works great.

While in an active section Zoho Assist tends to slow down other tools that I may be using simultaneously, which bothers me a lot because it does not allow me to finish other processes quickly.

Zoho Assist allowed us to assist our customers in a secure way without problems and interruptions, since we have been using it it has been easy to assist them remotely to solve their issues regarding the connection to the Internet service provided to them, and even help them to validate other aspects in their equipment that may be affecting the proper functioning of the service. Zoho Assist saved us a lot of time in resolving customer issues.

Zoho Assist includes its ease of use, cross-platform compatibility, customizable branding options, file transfer capabilities, and secure connections. Whenever we have to interact with it team we interact with Zoho Assist

There is not much to dislike about Zoho Assist as I have been using it for quite a long time in fact since I started my career but never faced any issues with it.

One of the main problems it solves is the need for instant, real-time assistance that can be provided remotely, without the need for physical presence.Its secure connections also ensure that confidential information remains protected.

It's very user friendly, best thing is it works really well on tablets and mobile devices too. For us that is a big win since we use a lot of them and need to reach them from time to time.

It's not quite easy to label items in the program itself.

We couldn't take over mobile devices but now thanks to Zoho Assist we can.

Cloud based, user-friendly, secure web based application,

Shall be able to scale up with more features.

Remote Desktop wasn't connecting properly.

Zoho is one of the best platforms to work with the combined screen simultaneously with smooth understanding and better visualization. Even the chat option is much more helpful for communicating.

Nothing such as this is the platform corporates are using for better connectivity and multitasking. Also, the chat option is much helpful for better understanding and live connectivity.

Zoho is a powerful tool to connect and share the screen for multitasking simultaneously. Also, this tool helps resolve issues for a person operating from anywhere.

Most valuable are, how easy and fast the application runs, all in the cloud, and I can provide support no matter the speed of the connection.

Until now and for me, there is nothing to change, all are good.

Wherever I am working, office, at home, or anywhere, I can connect to internal clients or unattended devices to provide the proper support for their needs. Love it!

Unattended access is a great feature; remote support in a single pane is also excellent and been able to use in Windows, iOS, android, mac OS, and Linux all in a secure environment, is great

File transfer during live sessions, as long as i used it, feels slow when compared with other vendors that, of course, are much more expensive; it is not an issue but could be better

We are a company located in 6 different countries, and a big part of employees work from home; IT support is found only in one of these countries so being able to remotely assist all of our internal customers regardless of where they are located is just great and definitely a game changer

I like the product becasue its so eco-friendly

The product is wonderful so i will give 10/10

While registering and making some gathering it will make easy acess for finding the direction

Zoho Assist helps me out on a daily basis! I can remotely connect to my devices unattended for free! I never wanted to open ports for RDP and Zoho Assist has fixed that issue!

The fact you have to download an applet and it doesn't automatically uninstall after the remote control session, is a downside as the end user has to do it manually.

With Zoho Assist, I can easily connect to clients devices when they need support and I can connect to my servers remotely!

the ease of setting it up for my use with my clients

There is nothing that I do not like about it.

I am an It person for my company and I use it to take control of my users computer so that I can support them remotely

Being able to help our employees who do not work in the office

nothing so far. we have not ran in to any issues.

when a remote employee has computer problems, or need help navigating, we can log in and help them

Works great for sure screen sharing in a meeting, but I also use it for unattended access to a Linux machine that we used as a print and file server. The client is much easier to use than a VNC client and the server portion is just as lightweight.

Nothing at all. It's fast enough, it's reliable and it's included with your Zoho one subscription.

I occasionall use this when I am meeting with clients remotely and need to be able to help them navigate an insurance application. More than that though, I use it for unattended access to my server.

Zoho Assist is a one-stop framework that helps users quickly access clients' remote desktops or share a monitor and PCs to remote support, screen sharing, and remote access. Zoho assist used to do online surveys. Also, we can be functioning on all devices qefficiently. It is also helpful for transferring our data and file. The process of moving is rapid.

It requires constant high-speed internet.

In our organization, we use Zoho Assist in accessing our computers remotely. So we can easily communicate and interact with our team members and clients. Zoho assist is a secure and user-friendly tool.

Zoho assist greatly helps when it comes to remote meetings, screen shares and it works on all devices you may be using. You are just one tap away to work efficiently. It integrates will all proxy sites and apps. There is no need to install and add plugins, it’s the one solution for all your problems. The pricing also justifying, and before paying, you can have a free version to see what you are getting yourself into.

Zoho assist needs its own app for sure. It gets slow and clumsy sometimes, I don’t know the reason but sometimes it even gets slower while uploading or sharing data. And if you think to turn to the support services, you might get out luck which is quite frustrating at times.

With the help of zoho assist you can restart or turnoff machines remotely. It is very easy to use and organize as well as you can connect to the app within seconds. Navigation through multiple computers is in your hands, the interface is smoothest I have ever seen and it is highly secure that we even share our most confidential data here.

Browser based install from an email invite is easy for clients of all skill level. Pricing is great for the quantity and quality of features.

A bit involved to custom brand the platform

On demand support via email/browser is easier than keeping installed software updated and running on client computers. Using internally to assist in training and in house support for field techs.