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Upwork
Connecting Freelancers and Clients
4.6
(1,829)
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Upwork Reviews & Product Details

Upwork Overview
What is Upwork?

Upwork is a leading work marketplace that allows users to find talent, create contracts, collaborate remotely, review work, and securely pay for completed jobs. The goal is to help simplify tasks by giving access to talent at the speed of need. Upwork makes finding the right people scalable and reliable.

Company Upwork Global Inc.
Year founded 2015
Company size 501-1000 employees
Headquarters Santa Clara, California, United States
Social Media
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What Upwork is best for?
How does Upwork compare to Fiverr?
What are the pros and cons of Upwork?
Upwork Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Upwork Features
API Access
Analytics and Reporting
Bid Management
Client Management
Communication Tools
Contract Management
Customer Support
Customizable Templates
Dispute Resolution
Escrow Service
File Sharing
Freelancer Onboarding
Freelancer Profiles
Invoicing
Job Alerts
Job Posting
Milestone Payments
Mobile Access
Payment Processing
Portfolio Showcase
Project Collaboration
Project Management
Proposals and Quotes
Ratings and Reviews
Security and Privacy
Skill Matching
Skill Tests
Task Management
Third-party Integrations
Time Tracking
Upwork Media
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Upwork Screenshots
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: November 21, 2024
Upwork Logo
1,829 Upwork Reviews
4.6 out of 5
Small Business (50 or fewer emp.)
Sep 22, 2023
 Source
Overall Rating:
5.0
Pradeep C. avatar
Pradeep C.
Subject Matter Expert & Master Trainer
Share
"The go to marketplace for freelancers"
What do you like best about Upwork?

The process is transparent right from registering as a freelancer to getting paid and reviewed for every work done

What do you dislike about Upwork?

Searching for talent as well as technology stack could have more filters.

What problems is Upwork solving and how is that benefiting you?

Gives me direct interaction with stake holders which enables me solve issues faster. I have been recognized for my work.

Small Business (50 or fewer emp.)
Aug 20, 2023
 Source
Overall Rating:
5.0
SudhaRSHAN R. avatar
Sudha Rshan R.
Design Engineer
Share
"Best freelancing website for experience manufacturing/industrial sector Engineers."
What do you like best about Upwork?

The initial payment of the client are reasonable and the client is across from the world. So getting exposure to work is more even earning more money per hour rate also good

What do you dislike about Upwork?

Some are the client are offering work demographics only and they preferred their location so the posting of that type of vendors are not useful to across globe freelancers.

What problems is Upwork solving and how is that benefiting you?

It's benefitted the very talented pool to get work from across the industries in the world. Opportunity for me to get the domain-related client to earn a good hourly pay rate in the mechanical engineering sector.

Small Business (50 or fewer emp.)
Aug 01, 2023
 Source
Overall Rating:
5.0
Joshua R. avatar
Joshua R.
Digital Marketing Strategist
Share
"Upwork connects you to professionals that can help you turn around projects fast"
What do you like best about Upwork?

Upwork allows our team to easily find professional designers, editors and copy writers for projects that we need quick turn around time on. Rather than sifting through resumes or seeking out individual people online, Upwork makes it easy to search for what you need, set up projects for professionals to apply for and review their work in a time-saving and effective way. We have been using Upwork for several years now and have worked with data entry specialists, video editors, copy writers and more. Upwork makes the process of finding a digital creator to work with an easy one.

What do you dislike about Upwork?

Once you find a professional you have to make sure to turn off applications to make sure that you don't continue to receive email notifications about inquiries. It's not so much a downside as it is an extra step to take but it is worth the trade off in finding someone you can work with.

What problems is Upwork solving and how is that benefiting you?

Because of Upwork, we are able to create a higher number of blog posts and have copy for ads as well as graphics to use for social media and Google ads at scale. Working with several professionals allows us to prioritize the marketing tasks over the content creation tasks and the people we work with offer an affordable rate.

Small Business (50 or fewer emp.)
Aug 01, 2023
 Source
Overall Rating:
5.0
Mohammed Munavvar M. avatar
Mohammed Munavvar M.
Deputy Assistant Manager In Ecommerce & Digital Marketing
Share
"Best freelancing platform ever, Love the concept of connects."
What do you like best about Upwork?

Monthly Free connects helps me find the clients that's the best part, otherwise there are so many freelancing apps in the market. It has 145.4 thousand core clients and I have the widest opportunity

What do you dislike about Upwork?

Nothing to be disliked for Upwork. One thing is big freelancers eats the projects of yours. Its difficult for us to compete with them.

What problems is Upwork solving and how is that benefiting you?

There is global unemployment crisis and especially during covid so I started freelancing on Upwork as a side hussle and I am happy with it. Will think about making it permanent in the future.

Small Business (50 or fewer emp.)
Jul 27, 2023
 Source
Overall Rating:
5.0
Aziz Rahman H. avatar
Aziz Rahman H.
Instructor
Share
"I'm very happy when I work in upwork"
What do you like best about Upwork?

I like contact with clients and I feel clime when I make a deal woth them.

What do you dislike about Upwork?

There is some problems with clients when we make offer.

What problems is Upwork solving and how is that benefiting you?

I solve my problems with support team.

Mid Market (51-1000 emp.)
Jul 18, 2023
 Source
Overall Rating:
5.0
CB
Charu B.
Project Coordinator
Share
"Freelancing"
What do you like best about Upwork?

This is the best platform to upgrade your skills in any field at your own comfort and time.

What do you dislike about Upwork?

There is a huge number of competion and you need to be aware and smart enough to crack the deal.

What problems is Upwork solving and how is that benefiting you?

Easy to find work as per my requirement

Small Business (50 or fewer emp.)
May 26, 2023
 Source
Overall Rating:
5.0
Khadija A. avatar
Khadija A.
Lecturer
Share
"An easy way to earn money by utilizing your skills"
What do you like best about Upwork?

The payment Protection Feature of the Upwork is the best thing. The competitive process of getting a job as per the set of skills is the important thing. Upwork is very committed to its commitments. If some client tries to fraud the client then Upwork is always there to help even from its pocket. Recently, Upwork has introduced awarding free connects if freelancers get a job or interviewed that is the best thing.

What do you dislike about Upwork?

The delay in the hourly payment process is the worst. I am paid after 10 days of my work that is much time. They recently introduced a direct contract feature which is not smooth. One of my clients created a dispute at her bank and money was returned by the Upwork without my knowledge. Sometimes, submitting many proposals and not getting a job create frustration so this may be changed. Buying connects is nota good thing special for freshers who are not earning, facing difficulty in getting a job being fresher, and they have to pay for the connects as well which are consumed while applying for the jobs.

What problems is Upwork solving and how is that benefiting you?

The main problem is a job or source of earnings to live a happy life. I am earning money vis Upwork being money is the biggest need. Smooth and secure earning based on my skills and time spent by me. I also realized that if you have skills, dedication, and time then you can earn a lot.

Small Business (50 or fewer emp.)
May 17, 2023
 Source
Overall Rating:
5.0
BY
Brigot Y.
Accountant Bookkeeper
Share
"UpWork platform is amazing"
What do you like best about Upwork?

The friendly user platform. The customer service. Ability to make it your own.

What do you dislike about Upwork?

The scams. People who think they can get work for free.

What problems is Upwork solving and how is that benefiting you?

Working to find the scammers faster and block them. Helping to make it easier for clients to hire Freelancers easier. Ability to communicate easier with clients in more ways.

Mid Market (51-1000 emp.)
Mar 31, 2023
 Source
Overall Rating:
5.0
Richard C. avatar
Richard C.
Virtual Assistant
Share
"Highly Recommend Freelance Job Platform"
What do you like best about Upwork?

The best I like about using Upwork is that they help me find a job easily by using their platform. Its platform is very user-friendly and service fee is now in a low-rate status.

What do you dislike about Upwork?

As of now, since 2020 of using Upwork, I have no bad experience using it. Also, I want to commend the platform for making it easy to use and find job for us.

What problems is Upwork solving and how is that benefiting you?

I have been unemployed right now for almost 2 months, and since then I'm using Upwork, I can find a job that makes me feed and living everyday.

Small Business (50 or fewer emp.)
Mar 23, 2023
 Source
Overall Rating:
5.0
LT
Loni T.
Ceo
Share
"Growth"
What do you like best about Upwork?

Upworks is a site that allows me to grasp a diversified group of Freelancers with a shared purpose. I am a small new company looking for help to grow and the Freelancers I hire have work random jobs for me and I value their voices, their insights of what they can contribute to help me grow. This shared purpose is what will make our company a success and I hope many of them will continue with me as we grow.

What do you dislike about Upwork?

Nothing so far. I hope to continue using Upworks to grow the startup of the company and once we start selling, we hope to use Upworks for full time staff eventually. Thank you.

What problems is Upwork solving and how is that benefiting you?

This site allows me to create a budget for my business since we are just starting.

Small Business (50 or fewer emp.)
Mar 23, 2023
 Source
Overall Rating:
5.0
Carla L. avatar
Carla L.
Senior Executive Assistant
Share
"Compete with the big guys!"
What do you like best about Upwork?

I can get work done at a fair price that is normally reserved for large companies

What do you dislike about Upwork?

Unsure about the stability of the worker you hire

What problems is Upwork solving and how is that benefiting you?

Creating on line store, design options or ideas, logo solutions

Small Business (50 or fewer emp.)
Feb 26, 2023
 Source
Overall Rating:
5.0
Michael Jemuel D. avatar
Michael Jemuel D.
Graphic Designer
Share
"I quit my 9 to 6 job and start earning more money as a freelancer at Upwork"
What do you like best about Upwork?

It is like an ecosystem where in the freelancer and client have a secured feeling and this helps us to work dynamically. This adds up to the overall confidence on our career as a freelancer.

What do you dislike about Upwork?

The service fee, but ofcourse we all know that the company has to get the percentage to profit since it is a business too.

What problems is Upwork solving and how is that benefiting you?

They help me deal with abusive clients and fix all disputes when needed.

Small Business (50 or fewer emp.)
Dec 18, 2022
 Source
Overall Rating:
5.0
AA
Amr A.
Founder
Share
"I have recommended UpWork to a friend and now he is doing really good in the website"
What do you like best about Upwork?

Having a phone app one the most amazing features UpWork has

What do you dislike about Upwork?

Customers that never verify their account or hire anyone.

What problems is Upwork solving and how is that benefiting you?

Finding customers in many different locations

Small Business (50 or fewer emp.)
Dec 18, 2022
 Source
Overall Rating:
5.0
mohamed k. avatar
Mohamed K.
Architect
Share
"Upwork review"
What do you like best about Upwork?

The follow up of the consultant and community manager.

What do you dislike about Upwork?

I dont find anything i dislike . I think it;s a professional system.

What problems is Upwork solving and how is that benefiting you?

business problems is to match with customers. the benefit i got is that w are having more and more matching.

Mid Market (51-1000 emp.)
Dec 08, 2022
 Source
Overall Rating:
5.0
MP
Mayna P.
Customer Support Representative
Share
"Simple to use and very efficient"
What do you like best about Upwork?

Easy to navigate and to check earnings. I've been using Upwork for one company only but I bet it's also easy to work for different clients.

What do you dislike about Upwork?

Fees are a bit high. Apart from that, no complaints.

What problems is Upwork solving and how is that benefiting you?

The company I work for doesn't have an office in my country anymore so they 'hired' me as a freelancer through Upwork.

Small Business (50 or fewer emp.)
Sep 29, 2022
 Source
Overall Rating:
5.0
Rafael Sarim O. avatar
Rafael Sarim O.
Founder & Ceo
Share
"Game changer for technology start-ups"
What do you like best about Upwork?

We used Upwork to build our digital health start-up Eatearnity (www.eatearnity.com). It was amazing to work with talented individuals and agencies across disciplines like product (UX/UI design, Flutter, back-end), growth (ad visuals, ad copy), and legal. Upwork makes it easy to find, hire, and pay for the skills you need when you need them. It lets you defer hiring full-time roles, extends your runway, and helps your move faster. Before starting Eatearnity, I was a busy bee in corporate life and I can tell you that freelancers drive exponentially more output than most employees because there's no politics, freeriding, and other adverse behavior. Shout out to Upwork and all the talented freelancers out there!

What do you dislike about Upwork?

I enjoyed the ride - nothing I disliked!

What problems is Upwork solving and how is that benefiting you?

Upwork lets you find incredible talent you need when you need it.

Small Business (50 or fewer emp.)
Sep 26, 2022
 Source
Overall Rating:
5.0
Melissa N. avatar
Melissa N.
Copy Editor & Book Designer For Self Help Authors
Share
"Upwork: Best Freelance Platform"
What do you like best about Upwork?

Upwork makes breaking into the freelance world a breeze. I have been active on the platform for over a year now, and they have served by business needs. I give them my commission fees with a smile, because I know they've got my back and take care of so many things that would take a ton of time if I did it myself.

What do you dislike about Upwork?

Freelances go through a thorough vetting process, which is important, because it helps keep chancers on the platform to a minimum. However, I would appreciate the same scrutiny when it comes to clients. They need to help people understand that it's not a place for finding cheap labor, but a network of highly skilled professionals.

What problems is Upwork solving and how is that benefiting you?

Upwork has helped me to steadily grow my freelance editing business, and gives me a place to showcase my work to potential clients.

Small Business (50 or fewer emp.)
Sep 25, 2022
 Source
Overall Rating:
5.0
SHAMIYA KHAN  P. avatar
Shamiya Khan P.
Community Member
Share
"upwork review as a freelancer"
What do you like best about Upwork?

i like the idea of receiving job invitations along with sending proposals for the jobs.

What do you dislike about Upwork?

i have no dislikes in this upwork platform.

What problems is Upwork solving and how is that benefiting you?

i am solving localisation problems of my clients, and I am getting paid by my clients. it is the biggest benefit I am getting from UPWORK.

Small Business (50 or fewer emp.)
Sep 25, 2022
 Source
Overall Rating:
5.0
Steven D. avatar
Steven D.
Website Developer, Saa S Test Automation
Share
"Great access to top developers, and easy to use too"
What do you like best about Upwork?

Easy to use. Not complicated or complex. Access to a wide variety of freelancers and agencies.

What do you dislike about Upwork?

There is nothing i dislike about Upwork.com.

What problems is Upwork solving and how is that benefiting you?

To have complex web apps or WordPress plugins developed from scratch, or great articles written. There is a huge scope of available talent available for most requirements.

Small Business (50 or fewer emp.)
Sep 24, 2022
 Source
Overall Rating:
5.0
PS
Partha S.
Export Director
Share
"Greatest freelance platform ever!"
What do you like best about Upwork?

Huge potential to explore global clients with ease. Unlimited and guaranteed payments. MS Office, Canva, Google Docs, etc. Unique platform with strict protocols.

What do you dislike about Upwork?

Nothing to dislike, as the platform itself is a huge boon to freelancers even in this pandemic for a good earning. Sometimes project listings have a light lag..

What problems is Upwork solving and how is that benefiting you?

Market research requests and have a long term relationship with potential clients. Yes through job score and other reports, it's awesome to be more productive. Yes performance increased with steady growth.

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