GoTo Connect Reviews & Product Details

Jive phone have been been great for connecting colleagues in different locations. With intercom and the ability to dial via the phone, PC or app - it's easy to stay connected no matter where the "office" is.

Occasionally, the phones need to be restarted...however, just as any Internet-based / technology item (think your PC or laptop) - it makes sense that they should be turned off every once in a while.

Jive has solved our inability to transfer calls and instantly intercom colleagues in different locations. If a client called when we had landlines, and they looked for a colleague that worked remotely - we would have to say they were unavailable and

I have been using Jive now for several years. The PBX admin board is so far more advanced that you will get with any competitor, while being easy to use. Being able to map your dial plan by a simple drag and drop is great.

I like the ability to receive text messages through my jive number; however, those messages do not come to email...You have to log into the message center to see them.

As a solo law practice, I have been able to set up a virtual attendant and avoid hiring someone to sit around and just answer phones.

Is great to communicate with teammates and customers. It has help us a lot when we integrate it with our systems and workflow. The API has been really helpful too. We integrated it with our Filemaker data base and it help us to automate the calls for the customers, now our team mates and generate a call automatically directly from the system and are able to communicate faster and easier with the customer and we make sure the calls are made right. It also help us to review the quality of the call with the recording feature and that way we can maintain a quality control.

I wish the API was more capable, there is some thing that we wish we could do, like reporting and automated recorder calls, to our customers.

Making an easier and effective way for our team member to communicate with our customers.

Ease of Use! The administration portal is easy to navigate!

I wish the reporting was more simple. I can get simple reports, but would like to create custom reports on the fly that would update the "deny" phone call list.

Moving around the country and keeping your office phone with you.

We love using Jive due to the level of flexibility it allows. Make changes to phone numbers and users on the fly!

There is nothing I dislike about Jive. It is so easy to use and user friendly even if you know nothing about a phone system

We have solved the issue of having multiple offices connected to each other via phone, Including telecommuters

Wonderful customer service and GREAT video/Youtube support. I can basically get any question answered quickly, easily, and clearly - even though I am not a 'phone' person

I was extremely skeptical about using Jive initially and looked to see if we should bring phone management in house - DON'T DO IT! No negative!

Jive takes care of all of phone needs - individual, conferencing, faxing, etc. They provide the hardware AND software - it's easy as 1,2,3. Benefit is that it is the holy grail of outsourcing - good, fast AND cheap. I can have all 3!

Jive is predictable, uptime and call quality are right on target! Scrambling calls...I've done this with a few different merchants and seen it take days or even weeks, however with Jive (accepting you have a perfect telephone), its only a tick! The thing is, Jive approaches their whole stage with a dimension of effortlessness that flaunts how well their group thoroughly considered the item, just as the things they didn't care for about different items, in light of the fact that the vast majority of the things I don't care for about different items aren't in Jive! For being such a youthful item, it is at a develop organize, and I'm certain that it will just show signs of improvement.

Non-HIPAA agreeable virtual faxing. I'm trusting that changes soon!

We changed from MItel, and the thing that matters is night and day. Telephone calls are completely clear, the UI is direct, client setup is basic, and the whole framework is substantially more proficient for my group of architects. It gives us our time back!

Ease of use of all features. Customer service is always helpful if I have any questions also.

Nothing to dislike. The phone and my services meet all of my business needs.

Fax via the computer. Professional incoming call handling with many options for the caller to use.

Clarity of the call is the best I have heard. Unbelievable

I can’t think of anything. What are you talking about?

Faster dialing through my CRM

The Jive team is always straight forward and tries to come to a solution as quickly as possible. They also communicate openly about technical issues and send regular status updates on the progress. Any time we have questions they are willing to help and are very patient, even when we don't know the exact question that we need answered.

There isn't much to dislike when their service has been so good. Any calls that have dropped have been on our customers side because they usually call from cell phones, not due to Jive's service. The mobile app can sometimes have a hiccup, but it's usually a brief moment. Also I believe it goes through wifi so that could be an issue on my end.

Stable connections to ensure solid communication with our customers. The mobile app also allows our team members to work from home if needed.

Jive allows us to use our cell phone as an office phone through the app. This eliminates the need to give out personal cell numbers.

If the Internet is down, the phones are down. Other than that, we love the system.

Reduced telecom expense. Ease of administration of the phone system.

Easy to customize your messages and routings

This survey was not user friendly on phone

Easy to reroute calls and adjust as we see fit ourselves

The phone system works--period. They gave me free Cisco 2 line phone and I was able to setup my routing plan with relative ease. Now my clients call and the get a professional phone pbx with call routing, hold music, ques, and voicemail. There phone and chat support is very good and always solved my issue. All this with a low usage line for my physical fax.

I wish they had a generic integration API. They also only integrate with PAID CRM programs, not the free accounts everyone, including Zoho and Hubspot, offers. I am a single person tax office able to do a lot due to technology and it would be great to have my phone system integrate with these free limited user programs as I need to be able to take advantage of these limited user programs. It just seems they are promoting and trying to get more sales for their partners.

Integrations have been the biggest issue for me as explained above. The greatest benefit is a great phone system for much less than the local phone company and other VOIP services.

Jive is consistent, uptime and call quality are spot on! Encrypting calls...I've done this with several other vendors and seen it take days or even weeks, but with Jive (assuming you have a compatible phone), its just a click! The thing is, Jive approaches their entire platform with a level of simplicity that shows off how well their team thought out the product, as well as the things they didn't like about other products, because most of the things I don't like about other products aren't in Jive! For being such a young product, it is at a very mature stage, and I'm confident that it will only get better.

Non-HIPAA compliant virtual faxing. I'm hoping that changes soon!

We switched from MItel, and the difference is night and day. Conference calls are crystal clear, the UI is straightforward, user setup is simple, and the entire system is much more efficient for my team of engineers. It gives us our time back!

Customer Service is very, very helpful and super courteous and patient.

Really... nothing! They are fantastic. I have called a few times throughout the year and they are always the same! Helpful and courteous!!

Desk top communication and follow-me features are perfect.

Since working with Jive I have become a preferred partner and am now reselling their product as well as using it. They have features and functionality that is unsurpassed in the industry at a price-point that is affordable to all.

The only thing that I have found that is less than favorable is that their only corporate directory integration is in the LDAP arena (Active Directory), most companies I work with are not at that level and therefore unable to incorporate a corporate directory presently.

Saving money while gaining more functionality than was previously available from my other VoIP provider. Also having the ability to make changes on the fly coupled with their excellent support staff has made the transition painless.

I moved from Ring Central to Jive primarily because Ring Central is way to expensive. Jive has all the same features and beter customer service.

I’d rather the fax interface was not done through email.

Great phone and fax service.

I love how easy it is to make changes on the fly. When someone was sick or had unexpected weather related closures, it is easy to make those changes from home.

I haven't found anything I dislike other than the transition from one system to another

Being able to make quick changes as needed. The phone features work very well and somewhat easy - although this is a learning curve involved.

Excelent! Awesome tech support. Great pricing!

Can't think of anything. Can't think of anything.

I was forced in to a situation which required reducing business overhead. Jive cut my costs by nearly $200 month.

I love the dial plans, and also how easy it is to assign numbers to users and transfer calls around.

The jive app could be better. Every now and then it freezes up and has to be uninstalled and reinstalled. Not a horrifically big deal, but it can be irritating. It is getting better though. Every time they do an update, the stability of the app improves.

Internal communications. We can assign numbers around, and our PM's don't have to give out their personal line.