ChatBeacon Reviews & Product Details

The experience from day 1 was very positive. Drago demo'd the product, set up a test environment, helped in the implementation process, went out of his was to answer many questions we had and also helped to setup an AI integration. Amazing experience from the start!

I have nothing negative to say about it.

Chat Beacon integrated with Motion.ai and Hubspot was a sure shot fix for speed to lead. With a busy pre-sales department, the AI triage running on the Chat Beacon platform is getting help to visitors quicker and without the need for human interaction in some cases. We have also had several sales because of this.

Me gusta ChatBeacon porque es un software bastante sólido y me ha permitido estar en contacto directo con mis clientes y brindarles apoyo, esta actividad aumenta las ventas en la empresa. Esto, complementado con una instalación fácil y una interfaz bastante intuitiva, hace que mi equipo de trabajo sirva a nuestros clientes de manera más fluida, lo que hace que el negocio mejore de muchas maneras, algo que pocos programas apenas pueden lograr.

Después de mucho tiempo usando este software y probando todas sus actualizaciones, puedo decir que hasta ahora no hay nada que no me guste, es un software que da resultados y se adapta a todo tipo de empresas, puede comprender a los clientes en todo el mundo gracias a herramientas que nos ofrecen lo mismo y mejor, pero mantienen a su equipo motivado gracias al hecho de que ChatBeacon nos permite dar puntos a los mejores trabajadores, de esta manera, este software fácil de usar mejora enormemente mi negocio.

Con ChatBeacon puedo brindar asistencia y apoyo de manera simple y cómoda a todos mis clientes desde mi sitio web en tiempo real o simplemente programar saludos automáticos cuando ingresan a mi sitio web para que su estadía sea más placentera en el momento en que visitan nuestro sitio, el hecho de que podamos tener un contacto tan directo con clientes o clientes potenciales nos ha permitido crecer mucho a nivel de ganancias gracias al puente que creamos entre el cliente y nuestra empresa.

Live chat tools and customer service are abundant on the internet these days, for this reason it is very difficult for them to stand out at first glance, however one that has achieved this is chatbeacon since it apart from offering us very useful tools For the attention of our clients and the comfort of our workers, it also offers us customization at incredible levels, allowing our attention chats to have the image of our start and to integrate well into our websites.

When we use software such as Chatbeacon we will hardly notice any problems in its use or nonconformities since it is very well achieved and fulfills its purpose like no other software would, this is due to a great management of constant updates that have achieved a result. incredible, in my opinion the best live chat and customer service tool with which I have had the opportunity to come across

The benefits that Chatbeacon offers me are many since it has allowed me to provide better attention to my clients since they have much more efficient responses and in less time due to the implementation of Chatbeacon, this allows us to have much more free time so that we can dedicate to other activities of our business, without a doubt an ideal tool for any business that needs to be able to serve its clients directly on its website

What I like about this software is that it provides great ease of use, how light, fast and editable it is. It is quite complete comparing it to many other similar services, being able to edit any part of the chat doing it automatically with Bots or attending people "face to face". Knowing how this online Chat platform and implementing it on your website is quite simple, the platform is very intuitive, the support team is very attentive to help their clients. Without a doubt, a very good quality software.

I consider that this software is almost perfect, its only major flaw may be its price, it is some expensive considering similar software, however, if we consider all the benefits and tools offers it may be acceptable. They could try to make prices more flexible so that the software is up to date reach of many more people, this would also be beneficial for ChatBeacon because I am sure they would have many more clients.

Chatbeacon has allowed me to support my clients or potential clients in an easy and simple way without consuming excessive resources. We can simply enter ChatBeacon Freedom and start answering questions in real time, this is very helpful since we can finish to convince potential customers with their doubts and thus finish motivating them to buy our products

The tool is easy to get hands on thanks to its awesome UI. It offers amazing features and makes live chat easy and fast. The tool is also affordable compared to the competitor.

The tall is positive all round and nothing to complain about.

Live chatting is now easy. The tool is very capable.

I like that ChatBeacon Live Chat offers the best features when it comes to live chatting. The tool is cost effective and works well meaning anyone can use it without prior exposure or experience. The tool is easy to deploy and manage.

Zero flaws ChatBeacon Live Chat. It is one of those flawless tool that you can never get tired of using t as it never annoys me.

Managing live chat need sis now easy with ChatBeacon Live Chat.

It is a great tool for live chatting. It offers all important features and and it is easy to use. It has always been effective.

So far ChatBeacon Live Chat has been great with no issues.

Mkaes live chat effortless.

The tool is perfect for cart services with a lot of useful and powerful features. The platform has an in built translation and also very customizable to any communication style. Its found on two methods, whereby the user can use the tool online or installed app. Very easy implementing the product and also simple for the user to add its website. Provides smooth communication channel between clients, enhancing the relationship level. User can be able to view the charts of others, and attend each customers quarries saving a lot of time. Their customer support is very responsive to their customers issues on the tool usage.

On my side i got no issue with the software functionalities and capabilities.

Solving clients issues very fast and communicating to each other, as well as increasing the quality of relationship with our customers.

Chatbeacon mempunyai kualiti yang luar biasa pada panggilan video yang merupakan perkara yang hebat terutama semasa melakukan perniagaan. Pasukan sokongan sangat mengagumkan dan mempunyai jawapan untuk setiap soalan yang boleh difikirkan. Harga juga sangat berpatutan.

Tiada apa yang saya tidak suka menggunakan software ini. Saya memang gembira dengan ini.

Kami kini dapat berhubung dengan lebih banyak pelanggan kami di negara lain. Chatbeacon membantu kami meningkatkan hubungan kerja dengan pelanggan kami. Tiada kelewatan sebagai tindak balas.

The ability to customise the chat window on the customer end is great, there are so many options that you can adjust to make sure your customers get the best visual experience when using the chat function. Avoiding confusion for customers trying to contact us is very important and this has been a great help in doing this. The conversation archiving is also a great feature. The fact that chat beacon hosts and stores all your chat archives makes everything so much easier and as a small company i feel this is more secure than if we had to host them ourselves.

While the customisation of the front end of the live chat is great and give you so many options, it is not the same for the back end. The user interface is not able to be customised and this can affect workflow and the way in which you use the program. Some more detailed customisation when using the program would be great.

We can provide a simple live chat that is unique to us, we can tailor it to suit the exact needs of our customers both visually and in the support it provides. We don't have to worry about storing the information gathered during these chats as Chat Beacon does this for you.

The control over the type of chat windows, customizations to colors, sizes, headshots, feedback survey's, and auto-responses (called Bots) that you can program are all amazing tools inside the software. Their hands-on tech support is amazing and they will help you however possible.

The admin UI leaves a lot to be desired. While it has the functionality, the layout is poor and needs serious updating to be up to the standards of today's UI's. It needs to be larger and dynamic, rather than everything crammed in one small window that cannot be enlarged. Like I said, it works but is lacking in the modern design and simple ability to increase the window size. One set-back from previous versions, was the ability for one user to see all other users under a tab named "Operators". This has been removed and now the users can only see users of that department they are signed in under, where another user that is not a member of the same department will not be visible to begin a chat with. The other feature that is not available yet, is with the SMS chat function, which is great, but when your office is closed...the system has no way of sending an "offline greeting" to the customer, informing them that your office is closed...so they sit there thinking that you've received their message but are not replying.

ChatBeacon is the solution for our customers to be able to type live chat back and forth with our office. We like options of communications, therefore provide phone support, email support and live chat support, provided by this software - ChatBeacon. It provides us the ability to have an AI that automates much of the typical questions our customers have and reduce overhead of employees handling the chats. It also allows for after-hours chats to be handled by the AI. And you can chose from the 4 AI's they support!

It's so easy to set up and use, the interface and layout are extremely user friendly and you can use control the software on the go. The support is excellent and can help you with any issues.

I haven't found many issues with ChatBeacon yet, the chat bots are great and any glitches can be improved with the updates.

It definitely helps our customer relationships and having 24/7 support.

It's amazing how easy to use it is, it's so simple to get set up and get chatting to customers. It has exceptional quality on video calls which is a great advantage - no one want to be in a chat with a customer if the video/audio keeps dropping out or freezing. If you have agents who spend time outside of the office then they have the option to answer chats on the go, on a phone, so there's no chance of the of customers being accidentally overlooked. There's also the very useful feature of a 24/7 virtual assistant that can help answer common questions from the chat window, and it's a free feature with the latest version.

There are not a lot of options to customise and when their are they aren't very clear, this is one of the only things that could use some improvement. Other than that we had a very pleasant experience with ChatBeacon. If you're a small business it can also be a little pricey, but if this isn't an issue then it's smooth sailing.

It has made it very easy to connect with customers from all over and the ability to help them with their needs in great time has increased customer satisfaction.

It's the easiest way to interact with customers when there's a simple answer. It requires less man-power and it's easy to use.

At times it gets things wrong - but of course it will, it's a bot. Not taking anything away from the service.

Any easy way to cut outgoings, while helping maintain a good level of customer service by providing simple Answers quickly.

I LOVE how chatbeacon also has a live chat on their website as part of their customer service... brilliant!

Pricing. I understand the importance of pricing for a business, but I work part-time and am trying to run a business on the side. At this moment, I can't afford a chat line on my website. If it was free I would love that, but obviously I understand why that can't happen.

Live chat is a huge part of customer service today. As a customer of any organization, I personally prefer live chat... it seems to be faster and easier than emailing or calling support. I get frustrated being put on hold via the phone, but live chat allows me to continue working on other things. I know thats how many people operate. It solves frustrated customers and their negative reviews because it solves problems quickly.

What we were looking for in the company was a system that allowed us to get closer to our customers easily. At first, ChatBeacon is a lambda chat application but behind this first image that we give it hides a whole other universe, the customization of all the whole chat that it is at the level of the colors or the text is already a good point, but what has struck us the most is their professionalism. In addition the application is really easy to use and allows us to connect to users. Integration is easy with the SightMax team, answering each of our questions with respect and precision.

For the time being, we do not distinguish between problems when using the application. Also for the customization that could be clearer, adding categories for example instead of a single window containing all the customization.

Thanks to Chat Beacon, we have been able to get closer to our customers and meet their needs on time. For the moment, we notice a greater satisfaction of the customers and a more regular commitment on their part which really helps us!

What I liked most about ChatBeacon is its simplicity in its menu and how intuitive the software is, there is nothing complicated that requires knowledge or that only trained personnel can handle. In the panel you will find three options to start the live chat, such as: the operations application, the test page and the JavaScript installation of the chat window on your website. The main panel offers a clear view of your data and records. I love that it is cloud based software. Something that makes it very innovative software

I can say that what I do not like about chatbeacon is that to have all the options you have to pay almost 800 dollars, it seems to me something exaggerated, a fairly high price and that prevents small businesses or people who are just starting their businesses can choose to try 100% of this fantastic software, beyond that chatbeacon is really valuable software to serve your customers in real time

With chatbeacon I can give real-time assistance to all my clients directly without having to download anything, this is extremely valuable since it makes the platform very light to use, this makes it much easier to provide assistance to all my clients , even through real-time video calls, there are few platforms or software that allow us to solve this problem so easily

The main advantage that I liked about Chatbeacon is its simplicity in its menu, there is nothing complicated that requires a high level of knowledge that only trained personnel can handle. On the dashboard you find three options to launch live chat, such as: the operations app, the test page and the javascript installation of the chat window on your website. The main dashboard gives a clear view of your data and records. I love that it is a cloud-based software.

It has some weak points, such as the low capacity to implement lesser-known software, it has very few options in the section to make smart advice, and the cost is a bit high for features more of the same.

The support team has found an easy tool to support customers and help staff in other areas. It has been possible to implement a support service on our page with an artificial bot that helps casual visitors and customers find what they were looking for on our website. Our portal support page is better than before and we have saved a lot of emails asking for help.

Lo que me encanta de este servicio es su facilidad de usar, lo liviano que es, lo rapido y editable. Es bastante completo con respecto a muchos otros servicios similares, poder editar cualquier parte del chat, hacerlo en automatico. Saber usar este Chat para paginas webs e bastante sencillo, muy intuitiva la plataforma y muy atentos las personas de soporte y ayuda.

Lo que no me agrada del servicio es que para tener todas las opciones hay que pagar casi 800 dolares, me parece algo exagerado. De resto es demasiado buena la plataforma, siempre que necesite algo similar no voy a pensar en adquirirla mucho tiempo.

Lo principal que he podido solucinar conesto es que las personas que entran al sitio web muchas veces no saben que hacer o tienen muchas dudas que no encuentran respuesta o solucion. Dando la opcion de Chat Beacon es una ventana para la informacion directa y asi poder despejar todos sus dudas de forma correcta, ademas de tener mas cercania con el posible cliente. Es una herramienta muy poderosa

ChatBeacon Live Chat is a communication software that stands out enormously for being very easy to use and providing a platform of wide functionality, live chat is a software that is very easy to integrate, one of the features that I love about this software is that it allows us to send quick answers to people, since live chat is a very wide platform, its security and rules are customized, live chat is a platform that stands out because it has always made constant improvements to its platform to deliver an excellent experience of its services to its users, its support team is very fast to help its users solve any problem that may arise, in general ChatBeacon Live Chat is an unparalleled chat service.

Although ChatBeacon Live Chat provides a very good performance it has some flaws in its operation. One of the disadvantages that this software has is that when it makes updates it causes some problems with the configuration and the updates most of the times are not announced very well, also another disadvantage that this platform has is that for people who want to work it from the Mac it requires a lot of resources and even though it is not a problem it is necessary that several corrections are made so that people can work comfortably from the Mac.

We use ChatBeacon Live Chat through our different websites, to communicate efficiently with our customers and answer all kinds of questions about the service we offer, since ChatBeacon Live Chat is a very easy to use software and has allowed us to establish great communication links with different people, in general I consider ChatBeacon Live Chat to be an incomparable chat communication software.