Supportbench vs Freshdesk
Take a look at how Supportbench and Freshdesk stack up against each other across pricing, features, and support using feedback from real users like yourself. Supportbench scores 4.9 out of 5 from 80 reviews, while Freshdesk has been rated 4.4 out of 5 from 3051 reviews.
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At a Glance
Overview
SupportBench is a customer support and service management platform that provides businesses with tools for managing customer interactions, tickets, and service level agreements (SLAs). It offers features such as multi-channel support, reporting, and analytics to help companies deliver personalize... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
No images available
Freshdesk (formerly Freshcaller) is a cloud-based solution to improve a business’s customer service experience in the most cost-efficient way possible. With Freshdesk, users can deploy a flexible and smart contact center in a few steps, with zero phone hardware. Powerful features include multi-le... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Started
$0.00
/ month
Growth
$14.00
/ month
Pro
$14.00
/ month
Enterprise
$19.00
/ month
Pros and Cons
Not enough data available.
Not enough data available.
- There’s a free plan available
- Freshdesk uses powerful Freddy AI for its conversational chatbot
- You get access to high-quality website widgets like forms, personalized content, and click detection
- Some key features like AI are only available on the most expensive plan.
Reviewer's Segments
Small Business
65.0%
Mid Market
26.25%
Enterprise
8.75%
Small Business
51.29%
Mid Market
37.69%
Enterprise
11.01%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Training
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
Integrations
Total integrations:
16
- AppSumo
- Asana
- ChatBot
- Creatio
- Freshchat
- Freshdesk
- Freshdesk Contact Center
- Freshsales
- Freshservice
- Google Calendar
- HubSpot
- HubSpot CRM
- Intercom
- Jira
- Jotform
- MeisterTask
- Microsoft Teams
- Nimble
- Salesforce Sales Cloud
- Slack
- Smartsheet
- Stripe
- Supportbench
- Trello
- Twilio
- WooCommerce
- Zapier
- Zendesk
- Zoho Assist
- noCRM.io
Total integrations:
18
- AppSumo
- Asana
- ChatBot
- Creatio
- Freshchat
- Freshdesk
- Freshdesk Contact Center
- Freshsales
- Freshservice
- Google Calendar
- HubSpot
- HubSpot CRM
- Intercom
- Jira
- Jotform
- MeisterTask
- Microsoft Teams
- Nimble
- Salesforce Sales Cloud
- Slack
- Smartsheet
- Stripe
- Supportbench
- Trello
- Twilio
- WooCommerce
- Zapier
- Zendesk
- Zoho Assist
- noCRM.io
Top Alternatives
Categories
Common categories include: Help Desk Software.
Company Details
- By Supportbench Services Inc.
- Located in Vancouver, BC, Canada
- Founded in 2015
- By Freshworks
- Located in San Mateo, California
- Founded in 2010
