HubSpot Service Hub vs Help Scout

Take a look at how HubSpot Service Hub and Help Scout stack up against each other across pricing, features, and support using feedback from real users like yourself. HubSpot Service Hub scores 4.4 out of 5 from 2172 reviews, while Help Scout has been rated 4.4 out of 5 from 401 reviews.
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HubSpot Service Hub Logo

HubSpot Service Hub

4.4
(2,172)
Help Scout Logo

Help Scout

4.4
(401)
At a Glance
HubSpot Service Hub Logo
HubSpot Service Hub
Starting at:
$50.00/month
Help Scout Logo
Help Scout
Starting at:
$25.00/month
Overview
HubSpot Service Hub Logo
HubSpot Service Hub
Hubspot, a giant in the digital marketing category, offers a wide range of software solutions with comprehensive free tools. This makes expanding your toolkit across sales, operations, marketing, etc., very easy. Its CRM system is at the heart of HubSpot’s offering. The platform makes it an excel... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
HubSpot Service Hub
View 5 images
HubSpot Service Hub Screenshots
Help Scout Logo
Help Scout
Help Scout gives growing businesses everything they need to deliver world class customer support in one simple, scalable platform. Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Help Scout
View 5 images
Help Scout Screenshots
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Pricing
HubSpot Service Hub Logo
HubSpot Service Hub
Free trial available
Free plan available
Billing type Recurring Subscription
Starter
$50.00
/ month
Professional
$890.00
/ month
Enterprise
$3600.00
/ month
See all pricing
Help Scout Logo
Help Scout
Free trial available
Free plan available
Billing type Recurring Subscription
Standard
$25.00
/ month
Plus
$50.00
/ month
Pro
Contact Us
See all pricing
Pros and Cons
HubSpot Service Hub Logo
HubSpot Service Hub
Pros
  • Extendable with a range of other Hubspot tools, many of which are free, including a CRM, as well as operations, marketing, and sales features.
  • Hubspot focuses on CRM integration to produce great customer insights.
  • You get access to powerful analytics.
Cons
  • There’s a steep learning curve.
  • The complex pricing tiers are challenging to navigate.
Help Scout Logo
Help Scout
Pros

Not enough data available.

Cons

Not enough data available.

Reviewer's Segments
HubSpot Service Hub Logo
HubSpot Service Hub
Small Business
63.77%
Mid Market
33.56%
Enterprise
2.67%
Help Scout Logo
Help Scout
Small Business
61.85%
Mid Market
33.17%
Enterprise
4.99%
Deployment
HubSpot Service Hub Logo
HubSpot Service Hub
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Help Scout Logo
Help Scout
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
HubSpot Service Hub Logo
HubSpot Service Hub
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Help Scout Logo
Help Scout
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
HubSpot Service Hub Logo
HubSpot Service Hub
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Help Scout Logo
Help Scout
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Integrations
HubSpot Service Hub Logo
HubSpot Service Hub
Total integrations: 10
  • Agile CRM
  • Airtable
  • Canva
  • Close
  • CloudTalk
  • Gmail
  • Google Sheets
  • Google Workspace
  • Helpdesk
  • HubSpot Email Hosting
  • Intuit Mailchimp
  • Kinsta
  • OnePageCRM
  • PartnerStack
  • Provide Support Live Chat
  • Shopify
  • SurveyMonkey
  • Testimonial
  • Trello
  • Zapier
  • Zowie
Help Scout Logo
Help Scout
Total integrations: 13
  • Agile CRM
  • Airtable
  • Canva
  • Close
  • CloudTalk
  • Gmail
  • Google Sheets
  • Google Workspace
  • Helpdesk
  • HubSpot Email Hosting
  • Intuit Mailchimp
  • Kinsta
  • OnePageCRM
  • PartnerStack
  • Provide Support Live Chat
  • Shopify
  • SurveyMonkey
  • Testimonial
  • Trello
  • Zapier
  • Zowie
Top Alternatives
HubSpot Service Hub Logo
HubSpot Service Hub
See all alternatives
Help Scout Logo
Help Scout
See all alternatives
Company Details
HubSpot Service Hub Logo
HubSpot Service Hub
  • By HubSpot
  • Located in Cambridge, MA
  • Founded in 2006
Help Scout Logo
Help Scout
  • By Help Scout Inc.
  • Located in Boston, MA, USA
  • Founded in 2011