Help.com vs Chatter

Take a look at how Help.com and Chatter stack up against each other across pricing, features, and support using feedback from real users like yourself. Help.com scores 4.4 out of 5 from 5 reviews, while Chatter has been rated 4.1 out of 5 from 942 reviews.
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Help.com Logo

Help.com

4.4
(5)
Chatter Logo

Chatter

4.1
(942)
At a Glance
Help.com Logo
Help.com
Pricing not provided by vendor
Chatter Logo
Chatter
Starting at:
$15.00/month
Overview
Help.com Logo
Help.com
Help.com  is a live chat software preferred by small and midsize businesses and used across a lot of industries. Key features include advanced reporting, integrations with other business software platforms, and monitoring of user productivity. Key features of Live Chat have been designed to be sc... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Help.com
View 2 images
Help.com Screenshots
Chatter Logo
Chatter
Chatter is live chat solution that connect employees with the files, data, and experts they need at the speed of need, anywhere in the world. The cloud-based platform helps users visualize data and simplifies integration. Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Chatter
View 5 images
Chatter Screenshots
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Pricing
Help.com Logo
Help.com
No pricing information available
Chatter Logo
Chatter
Free trial available
Free plan available
Billing type Recurring Subscription
Chatter
$0.00
/ month
Chatter Plus
$15.00
/ month
See all pricing
Reviewer's Segments
Help.com Logo
Help.com
Small Business
60.0%
Mid Market
40.0%
Enterprise
0.0%
Chatter Logo
Chatter
Small Business
18.79%
Mid Market
44.9%
Enterprise
36.31%
Deployment
Help.com Logo
Help.com
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Chatter Logo
Chatter
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Help.com Logo
Help.com
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Chatter Logo
Chatter
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
Help.com Logo
Help.com
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Chatter Logo
Chatter
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Integrations
Help.com Logo
Help.com
Total integrations: 8
  • AgilePoint NX
  • Asana
  • Box
  • Cyclr
  • DocuSign
  • Dropbox
  • GitHub
  • Google Workspace
  • HubSpot
  • Intercom
  • Jira
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Trello
  • Twilio
  • Workday
  • Zapier
  • Zendesk
  • Zoom
Chatter Logo
Chatter
Total integrations: 17
  • AgilePoint NX
  • Asana
  • Box
  • Cyclr
  • DocuSign
  • Dropbox
  • GitHub
  • Google Workspace
  • HubSpot
  • Intercom
  • Jira
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Trello
  • Twilio
  • Workday
  • Zapier
  • Zendesk
  • Zoom
Top Alternatives
Help.com Logo
Help.com
See all alternatives
Chatter Logo
Chatter
See all alternatives
Company Details
Help.com Logo
Help.com
  • By Help.com
  • Located in Austin, Texas, United States
  • Founded in 2014
Chatter Logo
Chatter
  • By Salesforce
  • Located in San Francisco, California
  • Founded in 1999