Freshdesk Contact Center vs Gorgias
Take a look at how Freshdesk Contact Center and Gorgias stack up against each other across pricing, features, and support using feedback from real users like yourself. Freshdesk Contact Center scores 4.1 out of 5 from 133 reviews, while Gorgias has been rated 4.6 out of 5 from 504 reviews.
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At a Glance
Overview
Freshdesk Contact Center(formerly Freshcaller) is a cloud-based solution to improve a business’s customer service experience in the most cost-efficient way possible. With Freshdesk, users can deploy a flexible and smart contact center in a few steps, with zero phone hardware. Powerful features in... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Gorgias is a customer service and helpdesk software designed to streamline communication between businesses and their customers. It integrates with multiple e-commerce platforms and centralizes customer interactions from various channels, such as email, live chat, and social media, into one dashb... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 5 images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
FREE
$0.00
/ month
Growth
$15.00
/ month
Pro
$39.00
/ month
Enterprise
$69.00
/ month
Free trial available
Free plan available
Billing type
Recurring Subscription
Starter
$10.00
/ month
Basic
$60.00
/ month
Pro
$360.00
/ month
Advanced
$900.00
/ month
Enterprise
Contact Us
Pros and Cons
- There’s a free plan available
- Freshdesk uses powerful Freddy AI for its conversational chatbot
- You get access to high-quality website widgets like forms, personalized content, and click detection
- Some key features like AI are only available on the most expensive plan.
Not enough data available.
Not enough data available.
Reviewer's Segments
Small Business
69.17%
Mid Market
25.56%
Enterprise
5.26%
Small Business
82.34%
Mid Market
16.67%
Enterprise
0.99%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Training
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
Integrations
Total integrations:
9
- Adobe Commerce (Magento Commerce)
- Attentive
- BigCommerce
- BigCommerce Enterprise
- Freshdesk
- Freshsales
- Freshservice
- Gmail
- Helpdesk
- HubSpot CRM
- Klaviyo
- Meta for Business
- Nimble
- PartnerStack
- Postscript
- Shogun Frontend
- Shopify
- Trustpilot
- Wix Ecommerce
- WooCommerce
- Yotpo
- Zapier
- Zowie
- noCRM.io
Total integrations:
16
- Adobe Commerce (Magento Commerce)
- Attentive
- BigCommerce
- BigCommerce Enterprise
- Freshdesk
- Freshsales
- Freshservice
- Gmail
- Helpdesk
- HubSpot CRM
- Klaviyo
- Meta for Business
- Nimble
- PartnerStack
- Postscript
- Shogun Frontend
- Shopify
- Trustpilot
- Wix Ecommerce
- WooCommerce
- Yotpo
- Zapier
- Zowie
- noCRM.io
Top Alternatives
Categories
Common categories include: Help Desk Software.
Company Details
- By Freshworks
- Located in San Mateo, California
- Founded in 2010
- By Gorgias Inc.
- Located in San Francisco, California, United States
- Founded in 2015
